VOSS Solutions

 
  • ​NOC Engineers

    Automate MACDs. Save time. Promote repeatable processes.

  • ​HR Managers

    Automate onboarding / offboarding with zero touch processes.

  • ​Senior Managers

    Access reports that show the utilization of your UC services.

  • ​Accountancy Team

    Manage cost allocation of communications across business units.

  • ​End Users

    Self-manage UC services, applications and settings. Consume new services from the cloud.

Single pane of glass management of Cisco and Microsoft UC services – on-premise, cloud, hybrid

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

Experience the power of VOSS UC Analytics – Understand your UC consumption and activity levels across the various customers, sites, and users

Campaign

The VOSS Analytics module pulls data from multiple applications, devices and infrastructure, into a single dashboard, giving a big picture view of resource utilization:

  • Search and drill-down to investigate sub-sets of the UC platform that may be under or over-performing
  • Use exception reporting to determine where licenses are being under-consumed or where inventory is required in the near future
  • Export data to third party systems to integrate with mediation and telecom expense management systems

Find out more
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  • VOSS-4-UC product video
    VOSS-4-UC product video
    With VOSS, managing your UC environment becomes as easy as 1,2,3
  • Enterprise solution video
    Enterprise solution video
    One size does not fit all. Get a perfect fit for your UC with VOSS
  • Solution video
    Solution video
    It’s not a dream! Efficient, automated and accurate UC migrations

There’s a transformation of the workplace – how can we help you?

The transformation in the workplace is reshaping enterprise communications, and organizations need to adapt to provide secure access to the latest corporate systems, and cloud collaboration tools, from any device or location. VOSS absorbs this complexity, enabling organizations to easily - yet securely - deliver the latest generation of collaboration tools and services to multiple devices per end user. At VOSS, we ensure that collaboration tools are delivered faster, easier, and more consistently. We also make sure that your communications environment is future-proofed for the next wave of workplace tools and end user devices, as and when they hit the market.

Find out more about VOSS-4-UC

Customer stories

  • BT

    VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control.Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Cameo Solutions

    VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier. Read more

    Ryan Burtch, Cameo Solutions

  • CDK

    Implementing VOSS has allowed us to reduce the install time for new customers by over 50%. Now we can let our IP Telephony Engineers be engineers and they can focus on more complex tasks like customer-specific call flows. Read more

    NOC Operator, CDK

  • CSC

    We did a major migration from old CUCM cluster to the new HCS solution. The migration process using CUCDM/VOSS was a great success.Read more

    Systems Engineer, CSC

  • du Telecom

    VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues.Read more

    Farid Faraidooni, EVP Commercial, du

  • FlexITy

    VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks.Read more

    Mark Hayward, Vice President of Operations and IS Deployment

  • Lattelecom

    VOSS has equipped us with the necessary tools to provide multiple business customers a range of next generation UC&C services and applications, no matter how complex their requirements.Read more

    Gatis Jāzeps, Solutions Sales Consultant, Lattelecom

  • NWN Corporation

    With VOSS, NWN can turn-up customers quickly and manage them efficiently once in-service, and with the secure management portal NWN can empower our customers who wish to manage certain aspects of their service directly.Read more

    Tim Salapek, Director-Hosted Collaboration Services, NWN

  • Ooredoo

    The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services. Read more

    Mr Mohammed M Al-Haifi, Ooredoo

VOSS Customers

Latest from VOSS

  • VOSS Press Releases

    VOSS Receives Cisco HCS Cloud Builder Certification

    VOSS becomes the first organization to be certified by Cisco to carry out Cisco HCS adaptations
  • VOSS Blog

    An Insight into a Live VOSS Migration Project

    Henry Barton, VP Strategy, VOSS Solutions

    While I was at Enterprise Connect this month, many visitors to our booth asked about real life examples of our UC migration experience. I was able to tell them that VOSS easily handles complex migrations of over 10,000 users, from one legacy UC (or non-UC) environment to the latest, with regularity.

    However the examples I give are usually anecdotal, so I thought I would describe a current migration project in a bit more detail, to give a flavour of the real power of VOSS UC Migration technology.

    We are currently passing the half-way point on a migration project for a Tier-1 European Telecoms Service Provider. To date, over 54,000 users and devices (of the 100,000) have been provisioned onto the new cloud collaboration platform, across more than 700 sites.

    The scale of the project is impressive, and it’s not a straightforward migration. Each user has a slightly different service profile, comprising voicemail account set up, pickup groups and hunt groups, and requires access to a variety of UC services and applications.

    The migration is being carried out using VOSS MiGR8-2-UC technology, which is specifically designed to carry out big data UC migration projects. MiGR8-2-UC uses a revolutionary DETVL methodology, which discovers, extracts, transforms, validates, and loads large volumes of data, to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services, from an older release of UC (or even from a pre-UC infrastructure) to the latest UC solutions available.

    To get to this point in the migration project has taken just 5 months, since our first test batch migration in October 2015. And, the whole migration project is being managed by a 3-person team on the client side, taking turns to operate the VOSS MiGR8-2-UC platform.

    At the halfway stage, VOSS is now operating in a backseat technical support role. The fact that VOSS aren’t required to lead this project is testament to the stability and robustness of MiGR8-2-UC, and also to the quality of the telecom provider’s 3-man team.

    Currently, the provisioning process involves mass-loading 150 sites and 10-12,000 users at a time. The service provider cuts over approximately 8 sites a night, 5 days a week. Some larger sites are cutover at weekends. The rate of swap-out of legacy Nortel phones with Cisco phones is effectively governing the roll-out speed.

    Since week 10, VOSS has provided full support for direct-loading of analog gateways via MiGR8-2-UC, replacing a more complex and time-consuming multi-step RawAPI bulk-loader procedure. This is vital for this particular project which involves loading over 2,500 analog gateways.

    The plan is to accelerate further so that the whole project is completed by the end of June 2016. This will see migration figures peaking at 20,000 phones a month, and will mean that VOSS technology has successfully migrated over 100,000 phones and analogue gateway ports in less than 8 months.

    Incident rate in the field has been very low (less than 1%). Most of the issues we have seen relate to 'bad input data'. And the pre-processing in MiGR8-2-UC’s “validation” stage of the DEVTL methodology allows the team to catch issues before they get into the new platform.

    The ramp up rate is also worthy of note. Week 1 = 6 sites, week 2 = 10 sites, week3 = 20 sites, week 4 = 25 sites, and following that the team has been running at 25 - 35 sites per week, non-stop.

    Most importantly, it’s hard to envisage how service provider could possibly have supported this migration project in such a timescale without using MiGR8-2-UC. We could easily see a project like this taking twice as long without MiGR8-2-UC support, with later revenue streams, much higher project risk, and financial penalties. This is where the true ROI of MiGR8-2-UC lies.

    If you would like to discuss this in more detail, please do not hesitate to contact VOSS

     

  • VOSS Press Coverage

    Managing Hybrid UC&C

    Listen to a new podcast on Telecom Reseller with our CEO Mike Frayne 
    April 2016

  • Industry Events

    Cisco Collaboration VT

    May 16 - 19, 2016
    Cisco Campus, San Jose
    Book a meeting with VOSS

What industry experts say about VOSS

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion