VOSS Solutions

At VOSS we provide our customers with single pane of glass management for Cisco and Microsoft UC services – on-premise, cloud, hybrid

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

Download the report to find out more
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NEW! Learn more about VOSS with our new product demo videos

VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Adding Pickup Groups to Cisco Call Manager VOSS-4-UC Adding Pickup Groups to Cisco Call Manager VOSS-4-UC End User Self Service for Subscriber Enablement VOSS-4-UC End User Self Service for Subscriber Enablement VOSS Analytics Overview VOSS Analytics Overview

There’s a transformation of the workplace – how can we help you?

The transformation in the workplace is reshaping enterprise communications, and organizations need to adapt to provide secure access to the latest corporate systems, and cloud collaboration tools, from any device or location. VOSS absorbs this complexity, enabling organizations to easily - yet securely - deliver the latest generation of collaboration tools and services to multiple devices per end user. At VOSS, we ensure that collaboration tools are delivered faster, easier, and more consistently. We also make sure that your communications environment is future-proofed for the next wave of workplace tools and end user devices, as and when they hit the market.

Find out more about VOSS-4-UC

Customer stories

  • BT

    VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control.Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • CDK

    Implementing VOSS has allowed us to reduce the install time for new customers by over 50%. Now we can let our IP Telephony Engineers be engineers and they can focus on more complex tasks like customer-specific call flows. Read more

    NOC Operator, CDK

  • CSC

    We did a major migration from old CUCM cluster to the new HCS solution. The migration process using CUCDM/VOSS was a great success.Read more

    Systems Engineer, CSC

  • du Telecom

    VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues.Read more

    Farid Faraidooni, EVP Commercial, du

  • Ooredoo

    The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services. Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • Lattelecom

    VOSS has equipped us with the necessary tools to provide multiple business customers a range of next generation UC&C services and applications, no matter how complex their requirements.Read more

    Gatis Jāzeps, Solutions Sales Consultant, Lattelecom

  • NWN Corporation

    With VOSS, NWN can turn-up customers quickly and manage them efficiently once in-service, and with the secure management portal NWN can empower our customers who wish to manage certain aspects of their service directly.Read more

    Tim Salapek, Director-Hosted Collaboration Services, NWN

  • Cameo Solutions

    VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier. Read more

    Ryan Burtch, Cameo Solutions

  • FlexITy

    VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks.Read more

    Mark Hayward, Vice President of Operations and IS Deployment

VOSS Customers

Latest from VOSS

  • VOSS Press Releases

    Security Mistakes in Commodity Hardware – VOSS Announces Next OWASP Meetup

    VOSS Offers Free Workshop for Cape Town IT Specialists
  • VOSS Press Releases

    VOSS Solutions Extends Collaboration with KCOM to Provide Integrated Contact Center Management and UC Management from a Single Portal

    Cisco Live, Berlin - Today, VOSS Solutions announced a collaboration with KCOM to offer an integrated management solution for both UC and Contact Center, enabling front and back office support from a single, highly intuitive administration portal.

    KCOM is one of the UK's most respected and established IT and communications services companies, offering integrated solutions to some of the UK's largest public and private sector enterprises. In 2012, KCOM became the first Cisco HCS Contact Center customer in Europe and VOSS has provided the UC management component to KCOM's cloud communications platform ever since.

    The ground-breaking innovation from VOSS addresses the need for management efficiency and customer control in today's cloud delivered solutions, replacing what historically was a fragmented blend of manual effort, disparate management applications, and spreadsheets. VOSS-4-UC offers a comprehensive and single domain management approach, through a single portal, helping KCOM to provide a robust, enterprise grade service that meets the needs and expectations of today's demanding customers.

    To manage a combined back office and front office estate, VOSS has developed the VOSS-4-UC management platform by adding new elements that are then tightly integrated into KCOM's environment. The end to end solution from VOSS offers KCOM:

    • A consistent approach to managing back office users and front office agents – a faster, more accurate and simpler way to manage change on the service
    • Improved customer experience – customer access for self-service is managed through a single portal
    • Flexibility – quicker access to and rapid deployment of new features as requested by enterprise customers
    • Increased accuracy - removal of manual and multiple data entry points in different management applications
    • Reduced revenue leakage when integrated into billing – all customers, consumed services and changes are correctly charged for as they are provisioned

    Derek Lipscombe, Director Sales at VOSS, commented; "Customer self-service is hugely important to KCOM. Their customers wanted to retain a level of control for themselves and make simple changes without delay, irrespective of the fact they are taking a hosted cloud service. VOSS has enabled KCOM to satisfy this demand and greatly improve the customer experience."

    "Our customers are focused on their customers' experience, that's why they come to KCOM, so it's vital that the partners we work with have the same priorities,” said Stu Smith, Head of Innovation and Development at KCOM. “The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue."

    VOSS-4-UC also includes a northbound integration module, which gives KCOM the flexibility to integrate their HCS and contact center environments into their billing and CRM systems, so that as subscribers, agents and services are provisioned, these can be accurately and promptly billed.

    To find out more about the partnership, please email info@voss-solutions.com.

    ###

    About KCOM
    KCOM is an "experience integrator" created for today's unpredictable world. It helps enterprises and public sector organisations to re-imagine and re-architect their IT and communications infrastructure to deliver easier experiences for their customers.

    With "best in class" consultancy, architecture, delivery and service management, KCOM works with its customers to deliver on the promise of digital transformation, low effort customer experiences and the public cloud.

    In Hull and East Yorkshire KCOM offers phone, broadband and other communications services to residential and business customers. KCOM is 1,800 people, all of whom are focused on listening to and understanding customers so it is able to make their lives easier and better. KCOM was listed on the London Stock Exchange in 1999.

    About VOSS Solutions
    VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC, which has been ranked by Nemertes as the world #1 UC operations management platform, can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

    VOSS is head-quartered in Richardson, Texas, with offices in Reading, UK, and Cape Town, South Africa. VOSS is funded by Intel Capital, Eden Ventures, Vodafone Ventures, and XAnge Private Equity. The VOSS technology has been deployed by over 130 cloud service providers and prominent enterprise organizations across the world.

    Media Contact
    Rachel Chicken
    +44 (0) 7788 567 604
    rachel.chicken@voss-solutions.com

     

  • VOSS Blog

    Bringing Sophisticated UC Management to the Contact Center

    Tim Jalland, Senior Project Manager, VOSS Solutions

    The anytime, anywhere, "right now" attitude of customers who wish to make use of the latest technology and mobile devices, is raising the bar on customer experience. First contact resolution and short queue times are paramount, as are operational efficiency, staff utilization, and agility to remain competitive and viable.

    Historically, contact center management has been provided through a mix of manual efforts, disparate management applications, and spreadsheets; a fragmented, inefficient, and inflexible approach with multiple user interfaces.

    The VOSS solution
    In the VOSS f(X) innovations lab is an exciting development where VOSS-4-UC extends robust enterprise grade UC management to the contact center.

    KCOM is the first HCS provider to take advantage of this innovation; see our announcement on February 20th.

    So how does it work?
    To manage a combined back office and front office estate, the VOSS-4-UC management platform includes new elements that are tightly integrated into a service provider’s environment. This functionality is provided through a single domain manager portal and offers:

    • Mechanisms to add/change/delete agents
    • Manage agent desktop settings
    • Manage agent teams and supervisors
    • Manage skill groups
    • Manage workflows and associated entitlement profiles


    What are the benefits?

    VOSS-4-UC offers improved operational efficiency and agility, and helping service providers to meet the needs and expectations of today’s demanding customers:

    • A consistent approach to managing back office users and front office agents – a faster, more accurate and simpler way to manage change on the service
    • Improved customer experience – customer access for self-service is managed through a single portal
    • Flexibility – quicker access to and rapid deployment of new features as requested by enterprise customers
    • Increased accuracy - removal of manual and multiple data entry points in different management applications
    • Reduced revenue leakage – all customers, consumed services and changes are correctly charged for as they are provisioned


    We're exhibiting at Cisco Live this week and we are talking about this at our booth. Stop by at booth #E97 to find out more, or contact us to set up a meeting!

     

  • VOSS Press Coverage

    Voss, KCom in contact centre and UC management deal

    Voss announces a contract to provide its VOSS-4-UC management platform to UK operator KCOM.
    February 2017

  • VOSS Press Coverage

    VOSS Solutions Extends Collaboration with KCOM

    VOSS announced a collaboration with KCOM to offer an integrated management solution for both UC and Contact Center, enabling front and back office support from a single, highly intuitive administration portal.
    February 2017

  • VOSS Press Coverage

    VOSS Solutions Extends Collaboration with KCOM to Provide Integrated Contact Center Management and UC Management from a Single Portal

    VOSS Solutions announced a collaboration with KCOM to offer an integrated management solution for both UC and Contact Center, enabling front and back office support from a single, highly intuitive administration portal.
    February

  • Industry Events

    UC Expo

    May 17-18, 2017
    ExCeL, London, UK
    VOSS will be exhibiting in booth #B122
    Book a meeting with VOSS

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion