VOSS Solutions

  • ​NOC Engineers

    Automate MACDs. Save time. Promote repeatable processes.

  • ​HR Managers

    Automate onboarding / offboarding with zero touch processes.

  • ​Senior Managers

    Access reports that show the utilization of your UC services.

  • ​Accountancy Team

    Manage cost allocation of communications across business units.

  • ​End Users

    Self-manage UC services, applications and settings. Consume new services from the cloud.

Single pane of glass management of Cisco and Microsoft UC services – on-premise, cloud, hybrid

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

Experience the power of VOSS UC Analytics – Understand your UC consumption and activity levels across the various customers, sites, and users


The VOSS Analytics module pulls data from multiple applications, devices and infrastructure, into a single dashboard, giving a big picture view of resource utilization:

  • Search and drill-down to investigate sub-sets of the UC platform that may be under or over-performing
  • Use exception reporting to determine where licenses are being under-consumed or where inventory is required in the near future
  • Export data to third party systems to integrate with mediation and telecom expense management systems

Find out more
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  • VOSS-4-UC product video
    VOSS-4-UC product video
    With VOSS, managing your UC environment becomes as easy as 1,2,3
  • Enterprise solution video
    Enterprise solution video
    One size does not fit all. Get a perfect fit for your UC with VOSS
  • Solution video
    Solution video
    It’s not a dream! Efficient, automated and accurate UC migrations

There’s a transformation of the workplace – how can we help you?

The transformation in the workplace is reshaping enterprise communications, and organizations need to adapt to provide secure access to the latest corporate systems, and cloud collaboration tools, from any device or location. VOSS absorbs this complexity, enabling organizations to easily - yet securely - deliver the latest generation of collaboration tools and services to multiple devices per end user. At VOSS, we ensure that collaboration tools are delivered faster, easier, and more consistently. We also make sure that your communications environment is future-proofed for the next wave of workplace tools and end user devices, as and when they hit the market.

Find out more about VOSS-4-UC

Customer stories

  • BT

    VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control.Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Cameo Solutions

    VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier. Read more

    Ryan Burtch, Cameo Solutions

  • CDK

    Implementing VOSS has allowed us to reduce the install time for new customers by over 50%. Now we can let our IP Telephony Engineers be engineers and they can focus on more complex tasks like customer-specific call flows. Read more

    NOC Operator, CDK

  • CSC

    We did a major migration from old CUCM cluster to the new HCS solution. The migration process using CUCDM/VOSS was a great success.Read more

    Systems Engineer, CSC

  • du Telecom

    VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues.Read more

    Farid Faraidooni, EVP Commercial, du

  • FlexITy

    VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks.Read more

    Mark Hayward, Vice President of Operations and IS Deployment

  • Lattelecom

    VOSS has equipped us with the necessary tools to provide multiple business customers a range of next generation UC&C services and applications, no matter how complex their requirements.

    Gatis Jāzeps, Solutions Sales Consultant, Lattelecom

  • NWN Corporation

    With VOSS, NWN can turn-up customers quickly and manage them efficiently once in-service, and with the secure management portal NWN can empower our customers who wish to manage certain aspects of their service directly.Read more

    Tim Salapek, Director-Hosted Collaboration Services, NWN

  • Ooredoo

    The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services. Read more

    Mr Mohammed M Al-Haifi, Ooredoo

VOSS Customers

Latest from VOSS

  • VOSS Press Releases

    Capita News Release: New cloud collaboration service from Capita to help organisations streamline communication

    New Service Based on Cisco-Powered Hosted Collaboration Solution (HCS)
  • VOSS Blog

    VOSS - Supporting Capita As They Go From Strength to Strength

    It was great to see the Capita IT Enterprise Services (ITES) announcement today announcing its new cloud collaboration service offering that supports government and commercial clients with their communications requirements in the UK.

    VOSS has been working with Capita ITES for some time, providing UC management tools to help optimise and automate the way that their communications infrastructure is administered. So it’s heartening to see this evolve, with market demand, towards a cloud-based solution. Capita’s new UC offering combines the Hosted Collaboration Solution (HCS) from Cisco, with Capita’s secure UK cloud and service management expertise.

    So where does VOSS play in this new cloud-based infrastructure?

    We have several roles.

    Firstly, VOSS has been chosen by Capita ITES to be its extended delivery partner; that is, to provide a seamless migration path for government departments and commercial enterprises that choose to move to Capita’s cloud-based communications platform. Capita is harnessing the power of VOSS MiGR8-2-UC, a highly sophisticated product that has been designed to carry out big data UC migration projects. MiGR8-2-UC will help Capita to rapidly and efficiently onboard its clients, their associated users, devices and UC services, to the new cloud-based platform.

    The second area where VOSS is involved is Cisco HCS itself. VOSS provides the UC domain management platform in Cisco HCS, called CUCDM. CUCDM is integral to HCS, and enables providers such as Capita to manage their UC services and applications, and the various disparate network elements, from a single platform.

    But there’s a bigger theme here that I wanted to touch on. "Order to cash", defined here by Wikipedia, is the business process for receiving and processing a customer sale. And it’s something that providers have historically found very difficult to get right at service launch.

    When it comes to offering unified communications as a service, for a provider to successfully transform an “order” into a “happy customer”, they must following the following steps:

    1. Discover/audit the customer’s legacy communications environment, to fully understand how user settings and dial plan are configured on the incumbent platform
    2. Migrate the customer, its users, devices and services in a seamless and non-disruptive manner to the new hosted platform
    3. Bill the customer for the consumption of the new cloud collaboration services

    VOSS, following its strategic partnership with Soft-ex, is providing a fully integrated customer billing solution. I’m personally very excited about working with Capita ITES and playing a central role in addressing the "order to cash" challenge. It’s a unique benefit that Capita can offer its customers right now, and it supports Capita’s drive to successfully on-board new customers to the cloud collaboration platform as quickly and efficiently as possible.

    I am certain we will see a flurry of news announcements in the coming months, as clients (governments and commercial enterprises alike) take advantage of this existing new innovative offering from Capita.

    To find out more about VOSS, please get in touch.

  • VOSS Press Coverage

    Software-Defined UC: Way Overdue

    Zeus Kerravala blogs about UC environments getting exponentially more complex, and the need for management to get far more automated. The article mentions VOSS.
    August 2015

  • Industry Events

    Intel Capital Global Summit

    November 2 - 4
    Grand Hyatt, San Diego
    Meet with VOSS at the event

What industry experts say about VOSS

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion