VOSS Solutions

At VOSS we provide our customers with single pane of glass management for Cisco and Microsoft UC services – on-premise, cloud, hybrid

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

Download the report to find out more
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NEW! Learn more about VOSS with our new product demo videos

VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Adding Pickup Groups to Cisco Call Manager VOSS-4-UC Adding Pickup Groups to Cisco Call Manager VOSS-4-UC End User Self Service for Subscriber Enablement VOSS-4-UC End User Self Service for Subscriber Enablement VOSS Analytics Overview VOSS Analytics Overview

There’s a transformation of the workplace – how can we help you?

The transformation in the workplace is reshaping enterprise communications, and organizations need to adapt to provide secure access to the latest corporate systems, and cloud collaboration tools, from any device or location. VOSS absorbs this complexity, enabling organizations to easily - yet securely - deliver the latest generation of collaboration tools and services to multiple devices per end user. At VOSS, we ensure that collaboration tools are delivered faster, easier, and more consistently. We also make sure that your communications environment is future-proofed for the next wave of workplace tools and end user devices, as and when they hit the market.

Find out more about VOSS-4-UC

Customer stories

  • BT

    VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control.Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • CDK

    Implementing VOSS has allowed us to reduce the install time for new customers by over 50%. Now we can let our IP Telephony Engineers be engineers and they can focus on more complex tasks like customer-specific call flows. Read more

    NOC Operator, CDK

  • CSC

    We did a major migration from old CUCM cluster to the new HCS solution. The migration process using CUCDM/VOSS was a great success.Read more

    Systems Engineer, CSC

  • du Telecom

    VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues.Read more

    Farid Faraidooni, EVP Commercial, du

  • Ooredoo

    The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services. Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • Lattelecom

    VOSS has equipped us with the necessary tools to provide multiple business customers a range of next generation UC&C services and applications, no matter how complex their requirements.Read more

    Gatis Jāzeps, Solutions Sales Consultant, Lattelecom

  • NWN Corporation

    With VOSS, NWN can turn-up customers quickly and manage them efficiently once in-service, and with the secure management portal NWN can empower our customers who wish to manage certain aspects of their service directly.Read more

    Tim Salapek, Director-Hosted Collaboration Services, NWN

  • Cameo Solutions

    VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier. Read more

    Ryan Burtch, Cameo Solutions

  • FlexITy

    VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks.Read more

    Mark Hayward, Vice President of Operations and IS Deployment

VOSS Customers

Latest from VOSS

  • VOSS Press Releases

    Announcing VOSS Assurance: Real-Time Monitoring, Troubleshooting, and Problem Resolution, Across Multi-Vendor UC

    Thursday, March 23, 2017 – Richardson, TX - Today, VOSS Solutions announced a new module in its UC management portfolio; VOSS Assurance offers a comprehensive view into business and operational performance, enabling organizations to access real-time monitoring, troubleshooting, and problem resolution, across multi-vendor UC solutions.

    VOSS Assurance, powered by award winning LayerX technology, has been designed to automate the process of collecting structured and unstructured machine generated data from multiple sources. VOSS Assurance combines and correlates the data with other data sources to give business context, before analyzing it to garner new insight into business and operational performance.

    Mike Frayne, CEO at VOSS, commented; "VOSS Assurance significantly enhances VOSS-4-UC to deliver the most comprehensive set of UC management capabilities on the market today. Combined with VOSS-4-UC, VOSS Assurance provides an exciting new way to blend provisioning, analytics, and assurance into a single, easy to manage interface."

    Bill Dellara, VP Product at VOSS, added; "What's really exciting about VOSS Assurance is that it is not limited to UC; it is capable of performing Log Analysis on virtually any device, giving VOSS customers the option to expand the use of VOSS Assurance beyond the UC domain."

    Users can expect the following value from VOSS Assurance:

    • Resolve problems faster (or avoid them altogether)
      • Time-sensitive and actionable data is available from one place, enabling organizations to proactively identify and resolve issues prior to user impact, thus improving customer experience and satisfaction
    • New business opportunity for providers
      • Timely and insightful service quality metrics open up new revenue opportunities, by providing end users with self-service access to additional reports and analysis
    • Time and cost savings
      • VOSS Assurance deploys quickly, offering rich out-of-the-box capabilities, and significantly lowers license and operating expenses
    • View the bigger picture
      • By integrating with the wider VOSS-4-UC management suite, organizations have access to a much more holistic understanding of the business   

    To find out more about VOSS Assurance, please email info@voss-solutions.com.

    About VOSS Solutions
    VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC, which has been ranked by Nemertes as the world #1 UC operations management platform, can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

    VOSS is head-quartered in Richardson, Texas, with offices in Reading, UK, and Cape Town, South Africa. VOSS is funded by Intel Capital, Eden Ventures, Vodafone Ventures, and XAnge Private Equity. The VOSS technology has been deployed by over 130 cloud service providers and prominent enterprise organizations across the world.

    Media Contact
    Rachel Chicken
    +44 (0) 7788 567 604
    rachel.chicken@voss-solutions.com

     

  • VOSS Blog

    Why You Should Attend the VOSS Session at the Deployathon Next Week

    Ian Green, Technical Account Manager, VOSS

    A number of VOSS employees are heading to Rome next week, to attend and present at the Cisco Deployathon. This will be an exciting meeting for VOSS, for a number of reasons.

    Firstly, this will be the first gathering of Cisco HCS partners since Cisco announced that is has opened up the Cisco HCS reference architecture to new eco-system components, to unlock greater levels of flexibility for HCS customers. To support this transition, VOSS has been working closely with Cisco to develop a program to support those HCS partners who choose to transition from CUCDM to VOSS-4-UC, the direct UC management platform from VOSS. This program is called H.O.M.E (the HCS Open Management Evolution program). We will be talking about it at the Deployathon and you can read more about it here.

    Why H.O.M.E?
    There are many reasons why CUCDM customers should consider following the H.O.M.E program to transition to VOSS-4-UC. Not only does VOSS-4-UC include all existing functionality CUCDM currently offers, but there is so much more for CUCDM customers to benefit from:

    • Coordinated management for Spark Hybrid
    • Improved reporting, data mining and troubleshooting with VOSS Analytics
    • Customized UC management to better adapt to operational processes and integrate with back office systems
    • UC management of both Cisco and Microsoft UC (including Skype for Business)

    Make sure you attend our session to hear more about the H.O.M.E program.

    In the session, we also plan bring attendees up to speed on our latest developments:

    Assurance: Introducing VOSS Assurance
    We are excited to announce a new module available from VOSS in partnership with LayerX, as an option to meet your UC assurance needs. The module will be tightly integrated with CUCDM and VOSS-4-UC to offer a comprehensive view into your business and operational performance. Turn on real-time monitoring and troubleshooting across a multi-vendor UC solution. And expedite issue identification and resolution to improve UC quality and ensure a positive end user experience.  

    Migration
    We’ll talk about MiGR8-2-UC, and some of our latest projects that have enabled HCS partners to quickly onboard their customers, devices and UC services.

    Management
    We’ll bring you up to date on our Spark Hybrid coordinated management, and how our new partnership with Imagicle drives Cisco’s shared architecture to the next level of technology integration. We’ll tell you how our new GUI-based bulk administration tools are radically simplifying day to day operations for administrators. We’ll talk about our latest contact center management solution, which addresses the challenge of managing both front and back office systems from a single pane of glass. We’ll show you how you can easily integrate HCS with platforms such as ServiceNow and billing systems, as well as directory integration and flow through provisioning. Finally, we’ll explain how to achieve zero touch onboarding and MACDs.

    Analytics
    We won’t stop there. We have some updates on VOSS Analytics too. We’d like to share our improved reporting, data mining and troubleshooting with you.

    So, if there is one session that you should attend at the Deployathon, makes sure it’s the VOSS session. I look forward to seeing you there!

    Contact us to set up a meeting at the Deployathon.


     

  • VOSS Press Coverage

    VOSS Solutions Adds VOSS Assurance Module to UC Management Portfolio

    OSS News Review write about VOSS adding a new module in its UC management portfolio called VOSS Assurance. March 2017

  • Industry Events

    UC Expo

    May 17-18, 2017
    ExCeL, London, UK
    VOSS will be exhibiting in booth #B122
    Book a meeting with VOSS

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion