VOSS Solutions

At VOSS we provide our customers with single pane of glass management for Cisco and Microsoft UC services – on-premise, cloud, hybrid

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

Download the report to find out more
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NEW! Learn more about VOSS with our new product demo videos

Legacy PBX Migration Legacy PBX Migration VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Adding Pickup Groups to Cisco Call Manager VOSS-4-UC Adding Pickup Groups to Cisco Call Manager

There’s a transformation of the workplace – how can we help you?

The transformation in the workplace is reshaping enterprise communications, and organizations need to adapt to provide secure access to the latest corporate systems, and cloud collaboration tools, from any device or location. VOSS absorbs this complexity, enabling organizations to easily - yet securely - deliver the latest generation of collaboration tools and services to multiple devices per end user. At VOSS, we ensure that collaboration tools are delivered faster, easier, and more consistently. We also make sure that your communications environment is future-proofed for the next wave of workplace tools and end user devices, as and when they hit the market.

Find out more about VOSS-4-UC

Customer stories

  • BT

    VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control.Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • CDK

    Implementing VOSS has allowed us to reduce the install time for new customers by over 50%. Now we can let our IP Telephony Engineers be engineers and they can focus on more complex tasks like customer-specific call flows. Read more

    NOC Operator, CDK

  • CSC

    We did a major migration from old CUCM cluster to the new HCS solution. The migration process using CUCDM/VOSS was a great success.Read more

    Systems Engineer, CSC

  • du Telecom

    VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues.Read more

    Farid Faraidooni, EVP Commercial, du

  • Ooredoo

    The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services. Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • Lattelecom

    VOSS has equipped us with the necessary tools to provide multiple business customers a range of next generation UC&C services and applications, no matter how complex their requirements.Read more

    Gatis Jāzeps, Solutions Sales Consultant, Lattelecom

  • NWN Corporation

    With VOSS, NWN can turn-up customers quickly and manage them efficiently once in-service, and with the secure management portal NWN can empower our customers who wish to manage certain aspects of their service directly.Read more

    Tim Salapek, Director-Hosted Collaboration Services, NWN

  • Cameo Solutions

    VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier. Read more

    Ryan Burtch, Cameo Solutions

  • FlexITy

    VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks.Read more

    Mark Hayward, Vice President of Operations and IS Deployment

VOSS Customers

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Latest from VOSS

  • VOSS Press Releases

    VOSS Announces Series of Microsoft UC Webinars to Support Organizations in their Transition to Office365 and Skype for Business

    Tuesday July 25, 2017 – Richardson, TX - Today, VOSS Solutions announced a series of webinars that focus on migrating to and managing Microsoft Unified Communications (UC) technology.

    The webinars will be hosted by a stellar team including Christopher Martini, Vice President at VOSS, and Pat Richard, MVP and Principal Skype for Business Architect at VOSS, as well as other industry experts such as David Branscome, Partner Technical Architect at Microsoft.

    There are six webinars in the series, that take place throughout August and September:

    • Microsoft UC - A Successful Transition to the Cloud
      Tuesday, August 15
       
    • Top 10 Critical Elements to Successfully Plan for a Skype for Business Deployment
      Tuesday, August 22
       
    • Planning for Success - Unlock the Full Value of Your UC Investment by Driving Customer Success and Adoption
      Tuesday, August 29
       
    • Drive Delivery in Complex Skype Deployments Using State of the Art Tools
      Tuesday, September 5
       
    • Introducing VOSS Assurance and VOSS Analytics for an Improved Skype for Business Experience
      Tuesday, September 12
       
    • Leverage UC Data and Analytics to Drive Adoption and Consumption of Skype for Business
      Tuesday, September 19


    The webinars are ideal for organizations that are considering a transition to Microsoft UC, in the process of migrating to Microsoft UC, or who would like to optimize their Microsoft UC environment to better suit business processes.

    Delegates are invited to read more and to register for the series, here: https://webinars.on24.com/voss/microsoftuc.    

    To discuss VOSS solutions for Microsoft UC, please email info@voss-solutions.com.

    ###

    Media Contact
    Rachel Chicken
    +44 (0) 7788 567 604
    rachel.chicken@voss-solutions.com

     

     

  • VOSS Blog

    Creating Efficiency with Adaptation

    Rob Hamlin, Director Solutions Engineering, VOSS

    As a follow on to my June 30 blog post Working Outside the Box, I would like to highlight a seemingly minor adaptation that had a significant impact on the efficient use of VOSS-4-UC for a provider.

    Working together with our customer, we tuned their UC management system to suit their business practices. Once complete, we explored areas where further improvements could be made. One statement stuck out from the rest. The customer expressed frustration that number management as a whole was "really slowing them down". This comment really got me thinking about how we could help improve their process.

    Let's set the stage so the situation may be better understood. In the last blog post I mentioned the need to take the +E164 number that is mapped to the associated Internal Number Inventory directory number, then bind that +E164 number to the phone line and elements in Cisco Unity. For these reasons, there is an easily specified groundrule that the administrators will always map each E164 number to one directory number. This was a very important detail that helped define a VOSS-4-UC adaptation that would streamline their frustratingly slow process.

    The Customer Process
    To achieve their desired number association in the out-of-the-box system, the customer performed the following steps:

    1. Add Internal Number Inventory via the range add tool:

    2. Add E164 Number Inventory via the range add tool:

    3. Associate the E164 to Directory Number one by one using this tool:


    For the first two steps in the process, the out-of-the-box functionality works well. The internal number inventory and E164 inventory can be added in ranges with a single step each. The association of E164 to directory number is not so efficient. The numbers have to be mapped one per transaction because of the nature of the tool and the requirement for one-to-one mapping. If you have 100 numbers to associate, the steps required to achieve the end goal would be 102.

    The Solution
    What we needed was a way to do associations in ranges. I set out in my lab with the problem firmly in my sights, and after a day or two, returned to the customer with the following solution.

    I utilized the VOSS-4-UC Adaptation capability that is simple to use but very broad in its functionality within the context of the requirement. To keep the process simple I ensured the input data was as minimal as possible, resolving to use four core fields.

    • Start DN: Designates the beginning of the directory number range
    • End DN: Designates the end of the directory number range
    • Start E164: Designates the beginning of the E164 number range
    • Country of E164 Number Range: Designates the country for the E164 numbers which is required in the E164 table


    All of the fields may be used as dropdowns to map existing E164 and internal number inventory directory numbers. Should the number inventories not exist at run-time, the administrator can simply add, in free text, the number information, and at launch, the tool will provision the internal number inventory numbers as well as the corresponding E164 range into their perspective tables.

    How Does It Work?
    Behind the scenes in VOSS-4-UC, a workflow analyzes the input data of the Start DN to End DN and builds a range of numbers. If the input were Start DN: 5010 and End DN: 5014, the workflow would build a list of 5010, 5011, 5012, 5013, 5014. The workflow then does a count on those directory numbers and applies that count to build a range of corresponding E164 numbers in order, starting with the Start E164 number. This of course implies that the E164 number to DN map is in a sequential order which in the case of this carrier, most are.

    In this adaptation, the range of numbers that can be built are not fixed; the start DN and end DN can range anywhere between 1 and 1000. A ceiling of 1000 was introduced just as a safety net to ensure the tool does not monopolize system resources for too long.

    The new tool is also enabled to fill gaps in existing inventories. For argument’s sake, say you had a range in the number inventory of 1024 to 1033 and you want to add 1000-1099, the tool will simply skip over the existing entries and add the missing inventory numbers around or in between them. This is also true of the E164 inventories.

    The Benefits
    The solution to the process inefficiency turned out to be quite elegant. With the introduction of the new tooling, the customer gains a “one stop shop” for number managment. In the case of a 100 directory number association, we took the 102 step process and turned that into a one step process. For this customer and their administrators this represents a major leap in efficiency and productivity.

    Let us know if there is a UC management process causing frustration in your organization.

  • VOSS Press Coverage

    VOSS Unveils Five New Solutions for Microsoft UC

    With VOSS' recent partnership with Microsoft, the company aims to help businesses and their customer base implement a successful Microsoft UC environment by taking advantage of the Skype Operations Framework (SOF). Read more on VoIP-info.org.
    May 2017

  • Industry Events

    Microsoft UC Webinar Series

    • - Tuesday, August 15
      11am New York / 4pm London
      Five Good Reasons to Move to VOSS-4-UC  Microsoft UC – A Successful Transition to the Cloud
       
    • - Tuesday, August 22
      11am New York / 4pm London
      Top 10 Critical Elements to Successfully Plan for a Skype for Business Deployment
       
    • - Tuesday, August 29
      11am New York / 4pm London
      Planning for Success - Unlock the Full Value of Your UC Investment by Driving Customer Success and Adoption
       
    • - Tuesday, September 5
      11am New York / 4pm London
      Drive Delivery in Complex Skype Deployments Using State of the Art Tools
       
    • - Tuesday, September 12
      11am New York / 4pm London
      Introducing VOSS Assurance and VOSS Analytics for an Improved Skype for Business Experience
       
    • - Tuesday, September 19
      11am New York / 4pm London
      Leverage UC Data and Analytics to Drive Adoption and Consumption of Skype for Business

     

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion