VOSS Solutions

At VOSS we provide our customers with single pane of glass management for Cisco and Microsoft UC services – on-premise, cloud, hybrid

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

Download the report to find out more
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NEW! Learn more about VOSS with our new product demo videos

Legacy PBX Migration Legacy PBX Migration VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Adding Pickup Groups to Cisco Call Manager VOSS-4-UC Adding Pickup Groups to Cisco Call Manager

There’s a transformation of the workplace – how can we help you?

The transformation in the workplace is reshaping enterprise communications, and organizations need to adapt to provide secure access to the latest corporate systems, and cloud collaboration tools, from any device or location. VOSS absorbs this complexity, enabling organizations to easily - yet securely - deliver the latest generation of collaboration tools and services to multiple devices per end user. At VOSS, we ensure that collaboration tools are delivered faster, easier, and more consistently. We also make sure that your communications environment is future-proofed for the next wave of workplace tools and end user devices, as and when they hit the market.

Find out more about VOSS-4-UC

Customer stories

  • BT

    VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control.Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • CDK

    Implementing VOSS has allowed us to reduce the install time for new customers by over 50%. Now we can let our IP Telephony Engineers be engineers and they can focus on more complex tasks like customer-specific call flows. Read more

    NOC Operator, CDK

  • CSC

    We did a major migration from old CUCM cluster to the new HCS solution. The migration process using CUCDM/VOSS was a great success.Read more

    Systems Engineer, CSC

  • du Telecom

    VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues.Read more

    Farid Faraidooni, EVP Commercial, du

  • Ooredoo

    The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services. Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • Lattelecom

    VOSS has equipped us with the necessary tools to provide multiple business customers a range of next generation UC&C services and applications, no matter how complex their requirements.Read more

    Gatis Jāzeps, Solutions Sales Consultant, Lattelecom

  • NWN Corporation

    With VOSS, NWN can turn-up customers quickly and manage them efficiently once in-service, and with the secure management portal NWN can empower our customers who wish to manage certain aspects of their service directly.Read more

    Tim Salapek, Director-Hosted Collaboration Services, NWN

  • Cameo Solutions

    VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier. Read more

    Ryan Burtch, Cameo Solutions

  • FlexITy

    VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks.Read more

    Mark Hayward, Vice President of Operations and IS Deployment

VOSS Customers

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Latest from VOSS

  • VOSS Press Releases

    VOSS Announces the General Availability of VOSS Analytics Version 5

    Tuesday September 5, 2017 – Richardson, TX - Today, VOSS Solutions announced the general availability of VOSS Analytics Version 5.

    VOSS Analytics is a value-added module in the VOSS-4-UC suite of products that enables organizations to quickly retrieve information about users, devices, services, licenses and transactions, through an easy-to-use web-based portal. VOSS Analytics gathers data about service usage, service adoption, user trends, and license consumption in a matter of seconds, giving administrators an understanding of UC consumption and activity levels across the various customers, sites, and users.  

    VOSS Analytics Version 5 includes a host of benefits to enrich the user experience:

    • New reports can be created on the fly, reducing time and effort to access the data needed, and with no additional coding requirement
    • Charts can be easily added to dashboards with built-in charting tools
    • Existing reports can be customized to fit business needs, by simply dragging and dropping fields from any data source in the VOSS-4-UC platform
    • New data sources can be brought into the UC reporting view, to span multiple databases, vendors, and UC applications

    The new capabilities in VOSS Analytics enable customers to evolve their out-of-the-box dashboards and reports, to benefit from customized analysis and reporting that deliver value and greater insight into the business. As well as improving internal processes, these capabilities provide more flexibility in the business value they offer to end users:

    • For Service Providers – VOSS Analytics brings new revenue opportunities by providing end customers access to reporting and analysis “as a service”, which can be differentiated.  It can also generate professional services opportunities by creating bespoke reports or analysis to meet customer specific needs.
    • For Enterprises – VOSS Analytics offers improved insight into key business metrics, and gives a wider group of business stakeholders access to the system.

    Bill Dellara, VP Product at VOSS Solutions, commented; "VOSS Analytics is a valuable part of the VOSS-4-UC suite, as it gives organizations an understanding of UC services usage in the wider context of impact to the business. The latest developments respond to an increasing customer demand for more flexible reporting, and we are pleased to be able to deliver such a dynamic solution."

    To find out more about VOSS Analytics, please email info@voss-solutions.com.

    ###

    Media Contact
    Rachel Chicken
    +44 (0) 7788 567 604
    rachel.chicken@voss-solutions.com

     

  • VOSS Blog

    VOSS Adaptations: VOSS-4-UC API Subscriber

    Keith Bareham, Director Solutions Engineering, VOSS Solutions

    VOSS-4-UC has the capability to manage user and subscriber services through a variety of tools. These include the advanced subscriber page, quick add subscriber, phone management, and other CUCM direct access methods which can be made available in the menus.

    The Challenge

    API integration is possible by accessing the various functions through the REST API provided by VOSS-4-UC. It should be noted that all functions in VOSS-4-UC are accessible via the APIs by default, because APIs are automatically created as part of the development of any new feature.

    When embarking on an API integration, choices must be made around which APIs to use for each function required. For example, when integrating with a customer portal to allow customer admins to add new users, there are a number of APIs that may be used.

    These include:

    • Reading or creating E164 number inventory
    • Reading or creating internal number inventory
    • Mapping E164 numbers to internal numbers
    • Creating a subscriber - Adding services for the user such as phones, SNR, voicemail etc., which could be accessed individually or via the subscriber API, or quick add subscriber


    The challenge is that the VOSS-4-UC portal must orchestrate the access to these APIs ensuring the correct sequencing, dependency resolution and backout in the case of failure. Portal developers typically are not UC experts and may not have the experience or portal capabilities to integrate easily at this UC level.

    The Solution

    VOSS-4-UC offers an adaptation capability where specific utilities and functionality can be added without the need for core software development. This capability has been used to create API-friendly functions that move the integration for a lower level UC integration to a business level integration. In this case, a single API call can be placed from the portal to VOSS-4-UC requesting services for a new user. Included in the API call is a user service package name that identifies the service suite required by the user. This service package can contain any configuration of UC services, and is likely to be one of a set of service offerings published by the service provider. These service offerings may align with billable services, providing clear tariff points for customers and billing systems.

    The single API call can cause VOSS-4-UC to create a user with various services based on package choice, add LDAP entry, and provide automatic backout in the case of failure. The role of the portal becomes more of a user interface tailored to the Service Provider, capable of capturing user data and passing that data to VOSS-4-UC via the API. All UC orchestration and backout functionality remains within VOSS-4-UC, with a simple status returned for each request. In this way, portal developers are able to leverage their strength in presentation, consistent look and feel and usability, while VOSS-4-UC provides the orchestration capabilities.

    Whilst this blog post addresses the use case of adding users, orchestration can be offered for any multi-step operation in VOSS-4-UC, consolidating the steps into a single API with simplified input.

    User Experience

    As a result, customer admins can quickly add service for a new user by accessing the Service Provider portal and navigating to a page dedicated to this activity. The presentation of this functionality is then aligned with management of other services which may have been purchased, giving improved usability through a common user experience.

    The Result

    Service Providers can quickly develop portal integrations, offering new operations to end customer admins. This removes the need for service desk requests into the Service Provider, reducing operational costs. End user experience is improved through instant fulfillment of requests.

    For more information about VOSS Adaptations, please contact us.

     

  • VOSS Press Coverage

    VOSS Announces the General Availability of VOSS Analytics Version 5

    VOSS Solutions announced the general availability of VOSS Analytics Version 5. VOSS Analytics is a value-added module in the VOSS-4-UC suite of products that enables organizations to quickly retrieve information about users, devices, services, licenses and transactions, through an easy-to-use web-based portal. 
    September 2017

  • VOSS Press Coverage

    VOSS Announces the General Availability of VOSS Analytics Version 5

    VOSS Analytics gathers data about service usage, service adoption, user trends, and license consumption in a matter of seconds, giving administrators an understanding of UC consumption and activity levels across the various customers, sites, and users.
    September 2017

  • Industry Events

    Microsoft UC Webinar Series

    • - Tuesday, August 15
      11am New York / 4pm London
      Microsoft UC – A Successful Transition to the Cloud
       
    • - Tuesday, August 22
      11am New York / 4pm London
      Top 10 Critical Elements to Successfully Plan for a Skype for Business Deployment
       
    • - Tuesday, August 29
      11am New York / 4pm London
      Planning for Success - Unlock the Full Value of Your UC Investment by Driving Customer Success and Adoption
       
    • - Tuesday, September 5
      11am New York / 4pm London
      Drive Delivery in Complex Skype Deployments Using State of the Art Tools
       
    • - Tuesday, September 12
      11am New York / 4pm London
      Introducing VOSS Assurance and VOSS Analytics for an Improved Skype for Business Experience
       
    • - Tuesday, September 19
      11am New York / 4pm London
      Leverage UC Data and Analytics to Drive Adoption and Consumption of Skype for Business

     

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion