At VOSS, we believe that a service delivery and management platform should improve the delivery and management of advanced application services. It should provide the security and expose the interfaces to enable thousands of web developers to integrate traditional telephony functions, such as basic click-to-call session control, into their applications.
For UC, there are two very important features that a service delivery and management platform performs:
- Enabling the rapid creation of new, web-based, UC services and applications. This requires the platform to work with the physical telecom network functionality at a multitude of levels and occurrences.
- It is very unlikely that any one vendor will be best in class in all areas of UC, hence enterprises will need to manage multiple vendor applications. The current lack of inter-working between UC vendors means that a service delivery and management platform is required to manage the sharing and translation of data between vendors.