The middleware approach effectively achieves the same outcome as full collaboration interoperability, but can be delivered today. Some argue it is superior to full interoperability, as it allows each vendor to pursue best-in-class applications, without being brought down to the lowest common denominator.
By introducing a common services layer, organizations can:
- Leverage common functions such as presence, user identity, location information, etc.
- Select multiple collaboration platforms for best-of-breed functionality, e.g. Polycom for video, Cisco for telephony, and Microsoft for desktop components
- Tie application platforms together, such as linking common fulfillment tools with an integrated dial plan, functional connectors to each platform, and interoperability through common workflow processes
- Integrate desktop IP phones, soft phones, mobile devices, smartphone clients and tablets
VOSS Solutions provides a middleware solution for advanced collaboration that will support multi-vendor (Cisco, Microsoft and Avaya).
