" VOSS can solve specific deployment challenges and allow customers to squeeze a bit more bang out of the UC buck already spent "
"For those who are looking for that single pane of glass to manage a multi vendor UC environment, VOSS do as good a job as I've seen so far."
Zeus Kerravala, SVP Enterprise Research, The Yankee Group, 26 March 2010
"Trends toward cloud-based application delivery are now opening up to unified communications, which includes integrated functionality well beyond VoIP; expanding to e-mail, unified messaging, conferencing, presence, location and video. Servicing this multitude of integrated applications via the cloud will be complex without automated provisioning systems.
Therefore it is imperative that CSPs (and even SIs with large customers) remove manual processes (and the associated human errors). This requires a converged OSS reporting view that spans across both the network and the IT environments."
Gartner, Inc. “Dataquest Insight: How BT, Qwest and IBM Tackle Cloud-Baesd UCaaS Service Delivery” by Daniel O’Connell and Martina Kurth, Gartner, September 21, 2009. The complete report is available to Gartner clients at www.gartner.com.
“We believe that the real longer term UC opportunity lies with communications event management platforms that enable the enterprise to build new applications and enhance existing applications in order to streamline voice-intensive processes and deliver productivity gains.”
Chris Barnard, European Telecoms and Networking research director, IDC, 24 June 2009
"Large enterprises ... with Cisco telephony should see whether the VOSS product can improve their cloudbased management capabilities."
Steve Blood, Gartner, 12 March 2009
"If Telecommunications operators are able to transition their operations to better compete with Internet-based service providers, the service delivery platform, or SDP, will be the mechanism that makes possible that transformation."
J. McGarvey, Current Analysis, 25 August 2008
"Today's CIOs must focus on developing more effective strategies toward taking connectivity and messaging capabilities to the next level. And there's no denying that unified communications (UC) is an IT issue that all CIOs in the 21st century should carefully consider."
Brian Bourne, CMS Consulting, 13 June 2008
"Two of the central goals of carrier NGN strategies include achieving lower OpEx, and evolving infrastructure into a single efficient service delivery mechanism that offers rapid time-to-market for a steady flow of innovative services."
J. Stradling, Current Analysis, 30 June 2008