READING, UK - Tuesday December 8, 2009 - VOSS Solutions, a leading provider of Unified Communications (UC) service delivery and management software, today announced the release of VOSS 7.1. This is the latest version of the highly successful VOSS management platform that overarches complex UC and IP telephony networks for managed service providers and large enterprises.
In version 7.1, VOSS Solutions primarily addresses the growing requirements from the growing managed services market (forecast growth rates of 30% pa):
- Demand for unified communications, including unified messaging, instant messaging, collaboration and mobility, to be provided as a service (UCaaS); and,
- Need for standardization, automation and support for multi-vendor / multi-service models.
These requirements specifically drive the demand for a service delivery and management platform for unified communications as a service. Service providers must be able to deliver and manage best in class unified communications services, at scale and with the lowest cost of ownership.
VOSS has responded to these market drivers with technology that is specifically architected to support diverse, multi-customer, remotely managed network architectures.
VOSS 7.1 is a real time, centralized and fully automated UC service delivery and management platform. It is unique in its ability to address the challenges involved in managing the entire lifecycle of UC services and applications: From day-0 initial design; through day-1 build and deployment; through day-2 support and administration; through day-3 upgrade and scaling.
VOSS removes the complexity of delivering and managing UC services across the existing IT, telephony and mobile environments and allows organizations to choose best of breed UC applications, independent of the network. Unlike traditional network configuration tools, VOSS is a policy-based, business-driven solution, specifically designed for unified communications. VOSS enables the rapid creation and delivery of new UC services and applications that can interconnect with the physical telecom network at many levels. VOSS also allows hybrid UC applications from multiple vendors and technologies, with differing feature sets and architectures, to co-exist on the same network.
For the first time, UC services can be delivered and managed effortlessly and organizations can create, deliver and personalize sophisticated UC services more swiftly and at lower cost, to enhance the benefits of converged service networks. VOSS allows end users to select the services they require, while at the same time managing the network and seamlessly making changes without disruption.
By simplifying business processes and removing technical complexity, VOSS increases productivity, speeds implementation, cuts costs, and provides a platform to launch new UC services.
VOSS head of global sales, Will Blench commented; “As an increasing number of large enterprises opt for a remote management solution for their UC and IPT networks, VOSS offers managed service providers a platform that manages the complex and ever-changing requirements that take place on a voice network, that can drain the business of profitability, and distract providers from their true goals: Innovation and revenue”.
VOSS was recently covered in a report issued by Gartner on 21st September 2009, entitled Dataquest Insight: How BT, Qwest and IBM Tackle Cloud-Based UCaaS Service Delivery. The report states, “Technology Service Providers (TSP) supporting large-scale rollouts of UCaaS need to acquire an automated OSS delivery capability. Without such a capability, the TSP will have to rely on an excessive amount of manual intervention from highly skilled vendor engineers. This will in turn lead to a low quality customer experience due to provisioning delays and errors. The result will be high operational costs on the TSP side and poor customer satisfaction on the user side.”
The report is available, compliments of VOSS Solutions, at http://www.voss-solutions.com/d/file/Gartner_Report.pdf.
About VOSS Solutions
VOSS, a leader in service delivery software, helps organizations meet their rapidly changing Unified Communications (UC) and IP telephony (IPT) requirements. The VOSS real time, centralized and fully automated UC service delivery platform addresses the challenges involved in managing the entire UC lifecycle: Day-0 initial design; Day-1 build and deployment; Day-2 support and administration; Day-3 upgrade and scaling, enabling its customers to operate highly flexible UC and IPT networks. By simplifying business processes and removing technical complexity, VOSS increases productivity, speeds implementation, cuts costs, and provides a platform to launch new UC services.
With offices in the USA, UK, mainland Europe, Middle East and South Africa, VOSS is funded by Eden Ventures, XAnge Private Equity and PE Investments. VOSS customers include prominent global service providers, niche managed service providers, and large enterprises.
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