Best Practices for Achieving a Greater Return on your Enterprise Communications Investment
Date: Thursday, January 27, 2011
Time: 11:00 am PT/2:00 pm ET
Duration: 60 minutes
Sponsored by VOSS Solutions, hosted by Enterprise Connect
Unified Communications (UC) is new to many organizations and deployments are complex. Nemertes Research has surveyed over 1,000 companies and found that capital costs account for only 38% of the total first-year expenditure, and only 19% when looking at total cost of ownership over 5 years. Yet, despite this relatively small portion of the total costs, IT staffs tend to focus on capital rather than deployment and operational costs. Nemertes has also found that one of the biggest keys to success is having specialist management tools in place from scratch. Not only do specialty management tools help improve performance; their use correlates with significantly lower implementation and operational costs for both single- and multi-vendor implementations throughout the entire communications platform lifecycle.
In this webinar nojitter.com editor, Eric Krapf, will be joined by Nemertes and VOSS Solutions to discuss how organizations can achieve a greater return on their VoIP and UC investment by using specialty management tools. Robin Gareiss, EVP and cofounder at Nemertes will present her research findings, and Christopher May of VOSS Solutions will provide real life examples of how organizations have saved over $500 per end unit, per year.
Eric Krapf, co-chair, Enterprise Connect
As co-chair of the Enterprise Connect events, Eric helps to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter (www.nojitter.com), the online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.
Robin Gareiss, Executive Vice President & Senior Founding Partner, Nemertes Research
Robin oversees research product development, conducts primary research, develops cost models, and advises leading enterprises, vendors, and carriers. She serves as chief financial officer, as well. For the past 20 years, Robin has advised and worked with hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, analyzing their use of technology and capturing best practices. She also has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.
Christopher May, VP Business Development, VOSS Solutions
Christopher May is a VP and co-founder at VOSS. Responsible for customer acquisition and development, and key relationships in North America and Asia, he also oversees the VOSS corporate marketing function. Christopher has 20 years’ experience with large technology projects, including DOCSIS broadband for Cable & Wireless Optus, Satellite broadband for UPC, and Digital PayTV for TCI. He was a partner in Broadcentric, a specialist Digital Broadband company, and has held senior commercial and technical/operational roles with Siemens, TCI and Schlumberger SA, including VP Asia Pac at JacobsRimell. Christopher has an MBA from Macquarie University, Australia and a BEng from Sydney University.
The webinar is presented by Enterprise Connect (formerly VoiceCon)--the people who bring you the industry's leading IP-telephony/UC/convergence events. The Enterprise Connect Webinar series presents objective, technically deep, reliable information right to your desktop in a convenient format so you don’t have to leave the office.