The VOSS unified communications service delivery and management platform provides a number of significant benefits to service provider and enterprise companies deploying the hybrid IBM and Cisco solution architecture in large, multi-cluster environments:

Speed of UC Service Creation and Delivery
VOSS enables the creation and delivery of UC services faster than manual configuration of the hybrid architecture. This is because VOSS is a true UC SDP and can map and configure both Cisco network elements and IBM application elements

Lower Costs from Integrated Network and UC Configuration
VOSS enables companies to configure the hybrid network infrastructure automatically through a single, business-driven management portal. VOSS maps the overall Cisco/IBM network architecture and integrates this knowledge to the configuration of the UC applications. A configuration change to one UC service is automatically re-configured across all other related network elements. This greatly reduces the complexity and therefore cost of supporting a diverse platform

Abstracting and Simplifying Dial Plan Configurations
VOSS supports complex enterprise dial plans with centralized administration, reducing operating costs and accelerating the delivery of new UC applications across the enterprise. Specific shortcomings in the IBM architecture are overcome with the VOSS management of dialplan

Faster Migrations Through Automated Device Provisioning
VOSS automates and speeds the critical business flow and device configuration processes required to successfully deploy and operate an IP telephony (IPT) and UC system. This means new customers can be connected faster and cost savings achieved earlier

Automated Service Activation
Every customer needs to be able to add, delete and customize its service offering. It is also important to offer the ability to personalize service features and type for each user. VOSS enables rapid service activation for UC service bundles,on a personalized basis, lowering costs and improving end-user satisfaction

Lower Costs and Increase Revenue Through Secure, Delegated Administration
VOSS empowers customers and their end users to administer their own devices and services. Customers are able to perform their own moves, adds and changes via a Customer Portal, giving more control and immediacy of service and lowering the cost of operation

Greater Efficiency Through Central Resource and Inventory Management
VOSS centrally manages the resources and inventory for UC and IPT platforms. Customer administrators can control their own telephony resources, but the central IT&T team is still able to manage multiple customers from the one platform

Lower Capital Cost Through Network and Application Virtualization
VOSS virtualizes all network elements to enable businesses to support multiple divisions and sites across multiple clusters, all on a single distributed infrastructure, with each division and site still operating independent of the others. This removes the need for dedicated hardware for each site or division. Service and application servers can similarly be virtualized to allow each site to customize their services, independent of the other sites

Better Service Offering from Multi-Vendor UC Management
Enterprises are able to offer multi-vendor UC services to their users, without the technical barriers from multi-vendor architectures

Better Integration with Legacy Systems
VOSS provides integration of IPT and new UC applications with both legacy network infrastructure, as well as with legacy business systems (BSS: Billing, CRM, etc.) and operational systems (OSS: Mediation, Ticketing, etc.)

Lower Costs Through Full Life-Cycle Support
VOSS provides a single fulfilment engine for the full life-cycle of a telephony and UC platform, including:

  • Day-0 - Design and architecture proof-of-concept
  • Day-1 - Build, deployment and customer acquisition
  • Day-2 - Support and administration
  • Day-3 - Addition of future UC applications

Future-Proofing UC Service Delivery
VOSS ensures that all current and future UC services are deployed effectively without huge integration costs, essentially future-proofing the network

Business Growth Does Not Equate to Higher Costs
VOSS enables the operator to scale their business without increasing staff and costs. Business risk is reduced, as new facilities are integrated more quickly, enabling cost savings to achieved faster