Organizations can achieve significant benefits by taking advantage of applications and services offered through the cloud, which include:
- Deliver consistency of service across devices
- Help ensure access to an always-current version
- Support easy service procurement and activation
- Enable rapid deployment at scale
- Are inherently "business-to-business-ready" for customers, partners, and suppliers
- Shift IT spend from capital expenditures (CapEx) to operating expenses (OpEx)
- Allow organizations to focus on "core" vs. "context" as appropriate.
Many of the benefits from Cisco HCS derive from the service fulfillment capability, delivered by VOSS. They include:
- VOSS provides a single SP view of their multi-customer, managed service business, including management of the multi-vendor applications, network, resources, inventory and customers
- VOSS standardizes service configuration of network elements, ensuring that the service provider design is implemented consistently and reduces the chance of human error. VOSS is the only fulfillment management platform to provide full dial plan automation, enabling more business processes to be automated
- VOSS supports the full lifecycle management for the service provider (day-0, day-1, day-2 and day-3), while most other management systems only focus on day-2 capabilities
- VOSS provides support for legacy TDM environments and
provides migration and deployment tools that automate the heavy lifting processes - VOSS provides business-driven web portals for three levels: enduser self-care, customer administration (with four levels of internal management) and provider NOC operations (with the added reseller/white label administration level)
- VOSS supports service-driven, event-based billing, which is becoming the next revenue opportunity, surpassing call-based (CDR) billing
