The VOSS UC service delivery and management platform provides a number of significant benefits to large Educational institutions and their various business units:
Operational excellence, lower costs and happier IPT staff
- One, business-driven, portal to manage phones, users and UC services together
- Delegate MACs to helpdesk administrators rather than NOC engineers
- Or, local administrators can manage their own phones and users, remotely
- Fully track all administration transactions, centrally
- Maintain central control of IPT resources, so business units cannot act arbitrarily
- Reduce dependence on Cisco certified engineers to scale your operation
- Release valuable technical staff to work on future productivity projects
- Retain valuable staff, who find no job satisfaction from carrying out basic MACs
- Add new locations faster with phone-based provisioning and Day-1 tools
Tools specifically designed for bulk transactions
- Faster delivery of seasonal bulk MACs through integrated spreadsheet tools
- Multiple flow-through transactions performed for single operator steps
- Specific operational tools to help bulk activities not available on UCM
Better service delivery
- Platform supports future UC services for productivity gains
- Define a variety of easily managed feature packages
- Deploy business specific XML applications