As connected real estate organizations strive to simplify business processes and unify their multi-building, multi-customer busienss units, the concept of centrally managed voice and data services is making more economic sense, but is still technically very challenging.
There is a general acceptance that the connected real estate sector requires the latest enterprise voice features, including UC&C. Internal collaboration brings the prospect of improved operational efficiency whilst enhancing system performance to enrich the constituent experience. But more importantly is the need for connected real estate players to be able to provide the most up to date UC&C services for their customers.
Organizations who contract with connected real estate companies are looking to access a full suite of UC&C services. More and more, they will see this as a key differentiator when selecting locations for their operations.
Many large connected real estate companies currently operate mixed IP-PBX architectures across their various buildings. There is not one standard platform from which to launch UC&C services.
The main challenges that connected real estate organizations are facing, include:
- Management of diverse and independent customer groups, each with their own specific needs - one size does not fit all
- Large numbers of buildings, spread across multiple regions
- Consolidation of multi-generational platforms
- Multiple vendors, disparate legacy systems
- Making cost savings by sharing a centralized infrastructure, but wanting to maintain autonomy for individual customers
- Ensuring service continutity -cannot afford for customers to lose telephony services
- Effective management of disaster situations
- Ability to scale and integrate new acquisitions
- Providing a platform to efficiently deliver new UC&C applications
