What you will learn
On this 3-day course you will receive an introduction to the VOSS technology, including customer management, location management, end user self-care, general management and basic troubleshooting:
- Introduction
- Overview of solution (VOSS / Cisco UCDM), including a technical overview
- GUI basics
- System level information
- A day in the life
- Customer management
- What are feature groups and how to use them
- Management of customers, divisions and locations
- Location administration / management
- Location level MACDs (numbers, phones, users)
- Self-care overview
- General management
- OPS tools
- VOSS audit
- Automation capabilities
- Basic troubleshooting
