To support the growth in their managed services business, Lattelecom wanted a multi-tenant platform that simplified the process of migrating and administering multiple customers. Their requirements included:
- Administering multiple customers from a central console
- Offering devolved administration to customers, to decrease the burden on NOC support
- A business-driven interface to improve the customer experience
Lattelecom selected Cisco HUCS, a comprehensive converged IP communications system, at the heart of which is the VOSS collaboration fulfillment management platform.
VOSS is specifically designed for the delivery of managed collaboration services to large scale, multiple customers, so was a perfect fit for Lattelecom. The whole solution was purchased through the Cisco price list, as at the time VOSS was a Cisco SolutionsPlus partner (VOSS is now a Cisco OEM partner, so the VOSS technology is embedded in all of Cisco's collaboration architectures).
Once deployed, the VOSS solution enabled Lattelecom to benefit from a reduced total cost of ownership, while at the same time improving customer satisfaction; creating compelling advantage over Lattelecom's regional competitors.
Lattelecom has the tools to add new customers to the platform seamlessly, and administer all customers from a single centralized dashboard.
Testimonial from Lattelecom
"VOSS has equipped us with the necessary tools to provide multiple business customers a range of next generation collaboration services, no matter how complex their requirements. This has strengthened our position as market leader and is helping to fuel business growth through increased levels of customer satisfaction and customer acquisition."
Gatis Jāzeps, Solutions Sales Consultant of Lattelecom