VOSS Solutions

At VOSS we provide our customers with single pane of glass management for Cisco and Microsoft UC services – on-premise, cloud, hybrid

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor


Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors


Download the report to find out more
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NEW! Learn more about VOSS with our new product demo videos

VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Adding Pickup Groups to Cisco Call Manager VOSS-4-UC Adding Pickup Groups to Cisco Call Manager VOSS-4-UC End User Self Service for Subscriber Enablement VOSS-4-UC End User Self Service for Subscriber Enablement VOSS Analytics Overview VOSS Analytics Overview

There’s a transformation of the workplace – how can we help you?

The transformation in the workplace is reshaping enterprise communications, and organizations need to adapt to provide secure access to the latest corporate systems, and cloud collaboration tools, from any device or location. VOSS absorbs this complexity, enabling organizations to easily - yet securely - deliver the latest generation of collaboration tools and services to multiple devices per end user. At VOSS, we ensure that collaboration tools are delivered faster, easier, and more consistently. We also make sure that your communications environment is future-proofed for the next wave of workplace tools and end user devices, as and when they hit the market.

Find out more about VOSS-4-UC

Customer stories

  • BT

    VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control.Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • CDK

    Implementing VOSS has allowed us to reduce the install time for new customers by over 50%. Now we can let our IP Telephony Engineers be engineers and they can focus on more complex tasks like customer-specific call flows. Read more

    NOC Operator, CDK

  • CSC

    We did a major migration from old CUCM cluster to the new HCS solution. The migration process using CUCDM/VOSS was a great success.Read more

    Systems Engineer, CSC

  • du Telecom

    VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues.Read more

    Farid Faraidooni, EVP Commercial, du

  • Ooredoo

    The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services. Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • Lattelecom

    VOSS has equipped us with the necessary tools to provide multiple business customers a range of next generation UC&C services and applications, no matter how complex their requirements.Read more

    Gatis Jāzeps, Solutions Sales Consultant, Lattelecom

  • NWN Corporation

    With VOSS, NWN can turn-up customers quickly and manage them efficiently once in-service, and with the secure management portal NWN can empower our customers who wish to manage certain aspects of their service directly.Read more

    Tim Salapek, Director-Hosted Collaboration Services, NWN

  • Cameo Solutions

    VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier. Read more

    Ryan Burtch, Cameo Solutions

  • FlexITy

    VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks.Read more

    Mark Hayward, Vice President of Operations and IS Deployment

VOSS Customers

Latest from VOSS

  • VOSS Press Releases

    Imagicle and VOSS Solutions Announce a Global Strategic Partnership to Support Cisco HCS Shared Architecture

    Massarosa (Italy) - Richardson (Texas) - Today Imagicle, leader in software applications for Cisco UC platforms, and VOSS Solutions, industry-leading
    UC management provider for Cisco HCS and CUCM, announced a global strategic partnership.

    The goal of the partnership between Imagicle and VOSS is to broaden and diversify the cloud solution available to the 128 Cisco HCS partners globally, by combining the capabilities of the two organizations. The results will deliver additional application integration, new features, and enhanced solutions to the SME space. The product integration will further streamline HCS deployments by simplifying the onboarding process for the millions of users expected to subscribe to UCaaS-based architectures in the coming years.

    VOSS has developed the world’s leading BCOM (business communications operations management) system, chosen by Cisco as the exclusive fulfillment management component of the HCS certified architecture. The VOSS-based CUCDM solution is utilized by over 70% of Cisco HCS partners.

    Working together with Cisco HCS Business Unit, Imagicle has developed Advanced Directory Solutions which provide mandatory services (i.e. contact segregation, UDS services included in Imagicle’s ApplicationSuite, along with other must-have UC apps) to support MRA (mobile and remote access) recommended deployments for HCS shared architecture.

    "We’re proud to announce this partnership with VOSS that will focus on a product integration between the Imagicle ApplicationSuite and VOSS-4-UC; the world’s most advanced UC management platform. The technology collaboration will streamline and automate the configuration of Imagicle’s Directory Services for HCS shared architecture, and give service providers unparalleled ease of deployment and management for their new UCaaS platform", commented Christian Bongiovanni, Imagicle co-CEO and CTO.

    By harnessing technology from VOSS and Imagicle, service providers will be able to address the growing demand for UCaaS from midmarket businesses, adopting Cisco HCS as a shared architecture.

    Mike Frayne, CEO at VOSS Solutions added; "VOSS is uniquely positioned to support Cisco HCS partners in delivering increasingly sophisticated cloud UC solutions that enable them to fully exploit the evolving trend whereby large enterprises are looking to adopt a cloud-based UC strategy. The partnership announced today is one of many initiatives we are working on to make sure our partners and customers have access to the best possible cloud solutions. The integration of VOSS and Imagicle technology increases the breadth of our single pane of glass capability, and gives our customers exclusive access to the value-added services offered by Imagicle."

    Massimo Di Puccio, Imagicle co-CEO and CM&SO added; "We believe our partnership with VOSS Solutions will significantly benefit service providers in their goals to lower TCO and achieve higher margins. The Imagicle ApplicationSuite brings peace of mind to service providers adopting Cisco HCS, as they can rely on one product suite to benefit from multiple must-have apps, and seamlessly integrate with VOSS-4-UC, to make operations faster, smarter, and easier. Furthermore, the Imagicle ApplicationSuite has been officially selected by Cisco to expand its portfolio. As of the 10th of February 2017, Imagicle Advanced Directory Services, Attendant Console, ACD- IVR, Call Accounting & Billing, Fax Server and Hotel Pack, are globally available on Cisco GPL SolutionsPlus for on-premise or cloud projects."

    About Imagicle
    Imagicle, market leader in the UC apps space, develops applications helping companies to make their communications faster, smarter and easier, either on-prem or in the partner Cloud.

    20k+ customers in 150 countries benefit of the Imagicle ApplicationSuite, which in a single suite and VM includes the most complete set of must have apps, to enhance Customer service, control and analyze calls, virtualize fax service, provide advanced directory services, recording calls and it adds mandatory hotel services to Cisco UC platforms.

    Founded in 2010, Imagicle is head-quarted in Italy and has a fully owned subsidiary in Dubai. With more than 300 among Partners and Service Providers, Imagicle operates almost in all over the world serving enterprises, multinational companies, as well family businesses, universities, central government, public administrations, hospitals and prestigious hotels.
    Imagicle is Cisco Preferred Solution Partner and 7 Imagicle Apps - Attendant Console, ACD, IVR, Call Accounting & Billing, IP Fax Server, Advanced Directory Services and Hospitality Services - have been selected by Cisco as their official solutions, being available worldwide on Cisco GPL through the Solutions Plus program. 

    Media contact
    Bernardo Federigi
    Marketing Communications Manager
    E-mail bernardo.federigi@imagicle.com

    About VOSS Solutions
    VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC, which has been ranked by Nemertes as the world #1 UC operations management platform, can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

    VOSS is head-quartered in Richardson, Texas, with offices in Reading, UK, and Cape Town, South Africa. VOSS is funded by Intel Capital, Eden Ventures, Vodafone Ventures, and XAnge Private Equity. The VOSS technology has been deployed by over 130 cloud service providers and prominent enterprise organizations across the world.

    Media Contact
    Rachel Chicken
    +44 (0) 7788 567 604


  • VOSS Blog

    VOSS and Cisco Spark - Management Made Easy

    Bill Dellara, VP Product Management, VOSS

    Cisco Spark has really set the market alight, and Cisco continues to invest in this area with the announcement of two "ground-break innovations" announced last month: Cisco Spark Board and new Cisco Spark software capabilities.

    There is great value in Spark; it offers improved collaboration and productivity for enterprise organizations, and introduces new revenue opportunities for service providers.

    The VOSS UC management platform can deploy, integrate, and then manage hybrid Spark, as part of your overall UC environment, reducing the time it takes to realize these new revenue and productivity benefits. 

    How it works
    Adding Cisco Spark to a UC environment typically means creating a new Spark onboarding process using a directory connector, adopting a separate administration portal, implementing a multi-step process across several applications to manage users, and assessing the impact to service management. 

    VOSS-4-UC, the world’s most advanced UC management platform, allows you to quickly add automated management support for Cisco Spark, which is then managed alongside all your other UC products and services. There is no need for new management processes, or directory connectors for onboarding. Spark becomes another service option for your administrators to select for provisioning and management.

    VOSS-4-UC automates the communication with the various applications in the background. And service management is so much easier with a single view into your complete UC solution meaning monetizing the new service and driving adoption is much easier.

    What are the benefits?
    With VOSS, your operations team can centrally manage hybrid Spark services alongside your other UC services. VOSS-4-UC automates the full user lifecycle: add, modify, move and delete, which means that many of these tasks can be completed more than 10 times faster and with less errors.

    Bulk administration can further increase this speed. And, Active Directory integration with flow through provisioning from VOSS eliminates the need for onboarding with a separate directory connector.

    VOSS-4-UC provides fast, accurate, and secure UC management which can be easily extended to hybrid Spark and other new UC products, devices and services.

    We’ll be talking about this at our booth at Cisco Live Berlin.


  • VOSS Press Coverage

    VOSS Solutions Unveils Plans for Cisco Live Berlin

    OSS News Review
    February 2017

  • VOSS Press Coverage

    VOSS Solutions Unveils Plans for Cisco Live Berlin

    Telecom Reseller
    February 2017

  • Industry Events

    UC Expo

    May 17-18, 2017
    ExCeL, London, UK
    VOSS will be exhibiting in booth #B122
    Book a meeting with VOSS

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion