VOSS Solutions

VOSS Analytics

VOSS Analytics allows you to quickly retrieve information about users, devices, services, licenses and transactions, through an easy-to-use web-based portal. It is compatible with Cisco Unified Communication Domain Manager (CUCDM) version 8, as well as the latest edition of the UC management platform; VOSS-4-UC and CUCDM version 10.

How UC Analytics Works

Historically, gathering data about service usage, service adoption, user trends, and license consumption has been very challenging in a multi-application UC environment. The Analytics module provides all this information from a single portal in a matter of seconds. Administrators can now access this single portal to view critical information about their unified communications (UC) services, drill down to the details, or export the data for external use such as billing and analysis.

  • Advanced Voice
  • Collaboration
  • Mobility
  • IM / Presence
  • Unified Messaging
  • Video / Telepresence

UC App Provisioning

UC Domain Management
(VOSS-4-UC or
Cisco UCDM)

Data Sync

Analytics
Module

GUI

Ad-Hoc Reports

Custom Data Feed

Billing
System

Data Export (JSON, CSV, XLS)

3rd Party Systems

Key Features

  • Number inventory tracking

    • Multiple reports on lines, directory numbers and E.164 numbers
    • Easily identify associations between lines, directory numbers and E.164
  • Integration with external systems

    • Export data to your other IT systems
    • Set up billing system data feed to combine business context with telephony data
  • Easy to deploy and use

    • Point VOSS Analytics at CUCDM or VOSS-4-UC for instant access to analytics
    • Intuitive menus allow quick navigation
    • Quickly customize reports, filter, search and drill down to find the data you need
  • License tracking

    • Track vendor defined license usage which signify your costs
    • Track usage against the license definitions you create so you can more closely monitor your revenue

Benefits

  • Business intelligence to better understand your UC solution

    VOSS Analytics pulls data from multiple applications into a single dashboard allowing you to understand UC services usage in the wider context of impact to the business. This analysis helps you see trends in user and service adoption, understand which services are favored among others, and make better decisions on which services should be invested in, in the future.

  • Service usage and adoption

    VOSS Analytics allows an analysis of UC service consumption, to measure which services are being adopted or not. Administrators can then take action to increase adoption. Administrators are able to compare service usage versus purchased service licenses, to evaluate whether the business is getting the best value for the already purchased UC licenses.

  • Transaction reporting

    VOSS Analytics provides great insight into administrator and end user activity, when operating the UC solution. It allows analysis of the activities that are most frequently carried out when managing the UC environment, and gives an insight into failed transactions which could highlight opportunities to refine workflows,  or introduce user guidance to improve processes and make efficiencies.