VOSS Solutions

VOSS Self-service

VOSS Self-service is a fully customizable, intuitive, and secure web-based portal for end user self management. It empowers end users to to manage their own services, features and devices, in real-time, from any smart device, wherever they are located.

How it works

VOSS-4-UC Self-service enables administrators to decentralize administrative tasks down to the end user. This dashboard capability includes self-service for all voice features, UC services and user devices, where users are able to self-manage their full range of voice, mobility, unified messaging and presence services or devices from a single interface with a familiar look-and-feel.

IT administrators are empowered to securely devolve tasks down to the end user level, while retaining central audit and resource control.

    Key Features

    VOSS-4-UC self-service comprises a number of key features that improve end user satisfaction and meet the needs of operators and enterprises.

    Distributed simplicity gives end users a single, consistent interface to make immediate changes across multiple systems in a multi-vendor UC network from any device. The intuitive user interface allows end users to easily navigate the self-service portal without the need for support and training.  

      Benefits

      VOSS-4-UC self-service accelerates end user adoption without requiring end users to invest time and effort in training or learning to use a new system.

      With VOSS-4-UC Self-service, organizations can improve end user satisfaction and organizational efficiency by automating access rights, eradicating manual approval processes, and optimizing business processes.

      Additionally, you can expect to decreases operating expenditure by reducing dependence on a central IT helpdesk, reducing the number of support calls and tickets raised, and reducing costly administrator interventions and overall cost of maintenance.