How VOSS gives US based cloud collaboration provider, NWN, a single pane of glass view of their Cisco HCS environment:
NWN helps its customers solve business problems with smart, sustainable IT solutions and services. NWN prides itself on staying in front of the technology curve by continually expanding its expertise in new innovative products, services, and applications. NWN is a Cisco Gold Level Partner, and Cloud Partner of the Year-Public Sector Recipient.
Operating across North America, NWN is a nationally recognized Cisco partner with a history of successfully designing and implementing managed services solutions to Cisco customers in the mid-market enterprise and public sector. NWN has over 550 skilled employees with a deep technical knowledge of the
Cisco product portfolio.
NWN's corporate philosophy is that it is "all about the customer", and the company recognized a growing market requirement for a hosted / cloud-based collaboration service. NWN customers were coming to realize that by selecting an externally hosted suite of collaboration services, their business risk would not only be greatly reduced, but this would also open up a much more sustainable “cost-per-consumption” model.
NWN saw the hosted collaboration market as a major growth area, and led by offering IP telephony/unified communications (UC) and contact center in their initial rollout of the service.
So, when Cisco launched Hosted Collaboration Solution (HCS) in 2010, NWN sought to become one of the first Cisco partners to offer the revolutionary cloud-based service to the North American market...