This white paper looks at how traditional BCOM solutions require complex, time-consuming development for virtually every aspect of customization. The paper evaluates a unique alternative to traditional BCOM solutions, with a flexible, modular architecture that allows automation routines to be easily adapted for a tailor-fit deployment and management experience.
Traditional BCOM Automation Platforms, Versus New Agile UC Requirements
It’s no secret that practically all vital business communications services, features, or functions are now deeply integrated into the realm of IT, which also means that the line between traditional telephony and IT is becoming more and more blurred. Engineers are increasingly relied upon to support and optimize the communications infrastructure that underpins the business and they currently use a mix of different operational tools to help them manage their business’ communications platforms. These tools fall under the industry category known as Business Communications Operational Management or “BCOM”.
So, in a very real way, the operational efficiency of the IT/IPT engineers is directly proportional to the operational effectiveness of the businesses they support.
The challenge with many current BCOM implementations is that, while collaboration, mobility, virtualization, and many of the other communications trends have helped to make these businesses more effective and reduced the need for expensive travel budgets, the BCOM systems in many of these organizations still function as they did five, ten, or even fifteen years ago. These traditional BCOM automation platforms often require extensive development or very specialized consultants in order to even have small changes applied in order to better fit the needs of these organizations.