VOSS Professional Services provide a range of services to help customers design, deploy and manage their UC environments.
VOSS Solutions enables your organization to leverage sophisticated UC operational management capabilities and tailor them to the specific needs of your business—without complex, labor-intensive coding and the associated time and budget implications. VOSS abstracts and virtualizes the operational control panel, so you can manage, coordinate, and optimize all aspects of service delivery without the need for coding. As we say at VOSS: "It’s configuration, not re-coding, when you need to adapt the solution".
For years, operational teams have been hamstrung by their traditional UC operational management platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for organizations to adapt the automation layer to their business requirements, placing an increasingly substantial burden on the agility and efficiency of the business as a whole.
VOSS offers a clearly differentiated alternative to traditional UC operational management platforms. With VOSS, UC operational teams can complete their initial deployments quickly and easily (out-of-the-box), but then they can efficiently adapt the automation processes to the specific and evolving needs of their business without the need for re-coding.
The VOSS Services team can rapidly adapt VOSS-4-UC data and device models, configuration templates, orchestration workflows and IT integrations, all within a highly agile, core product framework, to better match your business requirements.
The adaptation of VOSS-4-UC will not only increase the level of end-to-end automation of your operational processes, genuinely lowering your TCO, but it will also allow your communications platform to be much more dynamic. The ability to introduce new services or improve features will be much easier, faster, and can be achieved in the knowledge that these business changes can be incorporated into the company’s standard operational use cases without the need for manual workarounds.
Critically, any adaptation of the underlying models, templates, workflow, etc. of your VOSS-4-UC system will not affect the support and maintenance of the solution architecture. And, the agile VOSS framework ensures that any customer-specific adaptation does not break the ability of VOSS, and its partners, to support and maintain the solution architecture.
Contact us today to find out more about VOSS Adaptation Services.
VOSS Configuration Adaptation Services modify the VOSS-4-UC templates and models to suit our customers’ operational requirements. After specialist training, customers are able to carry out configuration adaptation processes themselves.
VOSS Integration Adaptation Services empower customers to interconnect their VOSS-4-UC platform with third party systems, such as integrating with the OSS/BSS layer of the voice infrastructure. With the help of our in-house management consulting, business analysis and development teams, VOSS is fully equipped to work with our customers and partners to extend the VOSS-4-UC platform into the back office, through complete end to end solution integration. This is a highly complex adaptation service that is carried out by VOSS engineers.
- Portal integration
- Billing integration
- Collaboration application integration
- Inventory integration
- Order management/work flow
When combined with operational process re-engineering, customers can maximize the value of their UC investment.
VOSS Process Adaptation Services create new orchestration processes allowing customers to automate tasks that are critical to their business. Workflows are created to connect various automated processes and associated resources to suit their requirements. VOSS would provide certification to customers to equip them with the skills needed to carry out process adaptations.
VOSS Solution Adaptation Services create new features and functionality in the VOSS-4-UC platform. Customers use solution adaptations to introduce new features to their VOSS-4-UC platform, that aren’t included as standard. This is a highly complex adaptation service that requires a high skillset and deep understanding of VOSS-4-UC, and therefore is carried out by VOSS specialists.