How Cisco UCDM works
- Service Provider OSS / BSS
- Order management
- Inventory UC
CUCDM in Cisco HCS
HCS Service Fulfillment
- HCM-F (mediation)
- Cisco UCDM (VOSS)
- Migration automation
- Day-1 automation
- Day-2 automation
- Day-3 optimization
- Self-service portal
- Customer portal
- NOC portals
- AD integration
- Service management
- Resource management
- Dial plan management
- Network management
- Cisco HCS Infrastructure
- Cisco UC
- Dial Plan
- Data center
CUCDM competitive advantage
Standardize your operational processes AND offer custom services. The flexible architecture in CUCDM allows you to better tailor your offering and differentiate yourself from other cloud providers.
Shift your financial model from CapEx to Opex and realize predictable cost and service levels.
Quickly scale to add or remove users and applications with ease.
Maintain integrity and privacy to protect your business, employees, and customers using Cisco powered cloud services based on Cisco validated designs from partners certified by a third party auditor.
Integrate your HCS solution with other IT systems to automate a larger portion of the customer experience, improve response times and drive higher customer satisfaction.
An optional module that offers reporting and business intelligence, giving organizations a better understanding of their entire UC consumption and activity levels across the various customers, sites, and users.
CUCDM's Role in Cisco HCS
Role-based management portal
Business-driven web portals for unlimited number of roles: end user self-service / customer administration / provider NOC operations etc. Role based access control provides granular control over a user’s permissions and access capabilities.
Service driven, event-based billing
This is becoming the next revenue opportunity, surpassing call-based (CDR) billing.
Single view of infrastructure
CUCDM provides a single view of the entire communications infrastructure, including management of multi-vendor applications, network, resources and inventory, all grouped by the corresponding customer and site hierarchy.
Faster UC service management
With customizable workflows and automation capabilities, CUCDM enables the completion of fulfillment tasks quicker even for highly skilled resources.
Lower cost of UC service management
CUCDM helps reduce UC management cost significantly by reducing the resource skills required for most tasks and by providing devolved admin portal.
Dial plan automation
Full dial plan automation enables more business processes to be automated. Dial plans can be configured per customer and even per site.
How CUCDM interoperates with other elements of Cisco HCS
Orchestration between Cisco HCS and HCM-F
HCM-F provides HCS with service inventory by pulling the data from CUCDM and presenting it in HCS. HCM-F also includes:
- SDR (shared data repository) providing data to assurance to enrich alarms (e.g. customers effected by a device, etc.)
- HLM (HCS License Manager)
- Platform Manager, an upgrade and backup manager for UC apps
- Node Manager, to add/delete HCM-F nodes
Intelligent workflow, designed by VOSS, ensures that configuration is orchestrated in CUCDM and synced to both HCM-F and HCS, removing the requirement to enter data twice.
Interoperability with HCS Intelligent Loader
The HCS Intelligent Loader (HIL) provides an easy to use graphical interface that helps HCS partners simplify, validate and manage CUCDM bulk loader operations. The HIL can transform customer data into CUCDM generated bulk loaders. For example, HIL can transform customer specific data to CUCDM data (customer telephone number to HCS DID), or take in a BAT file and generate a CUCDM compatible loader.
- HCS partners are able create/save the transformation templates for mapping subsequent templates to transform the input data into valid CUCDM bulk loader format
- The HIL can extract existing provisioned data from the CUCDM database into a selectable form (e.g. .csv files, spreadsheets, JSON, Excel sheets)
- The HIL can perform bulk update, bulk insert, bulk upsert (update if exists or insert if not) and deletions by exporting the ID fields for the data you wish to delete and using that source to specify deletions through the CUCDM data loader