VOSS Solutions

Migrate, manage, monitor, and analyze your multi-vendor UC environment, on-premise or in the cloud, with VOSS

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

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Contact Center Management Contact Center Management Legacy PBX Migration Legacy PBX Migration VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Modifying Users with Subscriber Relations

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • BT

    VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control. Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

  • du Telecom

    VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues. Read more

    Farid Faraidooni, EVP Commercial, du

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services. Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Cameo Solutions

    VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier.

    Ryan Burtch, Cameo Solutions

  • FlexITy

    VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks.Read more

    Mark Hayward, Vice President of Operations and IS Deployment

VOSS Customers

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Latest from VOSS

  • VOSS Press Releases

    Node4 Goes Live with First Customers on VOSS-4-UC, Best-in-Class Collaboration Solution for Medium Enterprises and SMEs

    Wednesday, July 25, 2018 – Reading, UK – Today, VOSS Solutions announced that Node4 has become the latest organisation to go live on the VOSS-4-UC management platform.

    Launched in 2004, Node4 is a leading UK-based Managed Service Provider, offering scalable end-to-end IT solutions, all fully-managed and deployed over its own infrastructure. Node4’s competencies include colocation, managed hosting, cloud servers, WAN connectivity, SIP trunking, and hosted UC telephony.

    In April 2018, Node4 announced that it had selected VOSS-4-UC to manage its cloud collaboration solution, offering a single pane to manage Cisco Hosted Collaboration Solution (HCS), Shared Architecture and WebEx Teams, and replacing the existing Cisco Unified Communications Domain Management (CUCDM). Today, VOSS Solutions has confirmed that Node4 is now fully operational with VOSS-4-UC, with live customers operating on the service. The migration to VOSS-4-UC from CUCDM took less than three months from build through to go-live, and was completed with minimal service disruption to ongoing operations.

    The migration process itself made use of VOSS Overbuild, a VOSS-4-UC capability in which existing customer configurations can be synchronised and built onto the service, without the need to re-enter configuration data. This makes for a fast, non-disruptive and error-free onboarding experience, with data at all times kept within Node4’s secure data centres.

    Node4 is one of the first VOSS customers to deploy the latest generation of VOSS-4-UC software (V18.1), thereby taking advantage of the VOSS Business Administration Portal that is included as standard in the release. Business Administration Portal provides an easy-to-use and intuitive interface that enables customer self-service and delegated administration, putting customers in control through a much easier and dynamic MACD process.

    Mark Phelps, Collaboration Product Manager at Node4, commented; "The VOSS-4-UC Business Administration Portal allows Node4 to extend the benefits of a top tier cloud collaboration solution to medium enterprises and SMEs, whilst at the same time allowing these customers to stay in control. We are able to delegate administration and empower customer self-service, speed time to resolution of service changes, and provide a much more satisfying end user experience."

    Derek Lipscombe, Director at VOSS Solutions, added; "The VOSS and Node4 teams have worked so well together. This is a dynamic partnership that has created and launched the new VOSS-4-UC platform quickly. Node4 now has a very compelling UC offer for the medium enterprise market and I am sure they will be highly successful."

    Now that VOSS-4-UC is operational, Node4 benefits from a single workflow interface, provisioning a complete build of a typical customer in under 30 minutes. The solution provides:

    • Much faster customer on-boarding
    • Quicker MACD administration – putting customers in control
    • Automated workflows to fuel productivity
    • Better end user experience for customers and admin teams

    For more information about VOSS-4-UC, please email info@voss-solutions.com.

    ###

  • VOSS Blog

    Microsoft Inspire - Driving Opportunity

    Christopher Martini, VP, VOSS Solutions

    As July comes to a close, Microsoft partners around the world find themselves in a familiar position: Returning home from the annual worldwide partner conference ("Inspire") and trying to unpack the conversations, business cards, receipts, marketing messages, reorganizations and exciting opportunities that generally follow Microsoft's largest partner event of the year.

    This year brought tens of thousands of us from around the world to Las Vegas, so that we could look for opportunities to engage with Microsoft and each other, to grow our respective businesses. VOSS attended the conference again this year, and we were fortunate enough to have customers and partners joining us from literally every corner of the world.

    The 2018 conference lacked the blockbuster announcement that we may have seen in years past; there was no major change to the way that Microsoft will engage partners, and no flagship products have had the kind of overhaul we saw with the Skype for Business to Teams evolution, but there was still an awful lot to be excited about.

    Microsoft made a flurry of announcements leading up to the event, including the release of a free version of Microsoft Teams. This new version supports up to 300 users and is currently available in 40 languages. Clearly, this is a compelling offer for organizations who may have been considering Slack. Providing a robust solution in a freemium model will certainly help Microsoft grow the installed base, while giving ecosystem partners more opportunities to sell compelling services around the Teams product.

    As a partner and former Microsoft employee who has attended this event too many times to mention, it was surprising to note how narrow the enthusiasm gap is between Microsoft and its partners when it comes to Teams. Generally, Microsoft introduces a new product and declares that it will soon be the standard that customers will want, and as a result, partners should be developing offers and solutions to meet this expected demand. Partners, on the other hand, are generally more pragmatic and driven by deals in the pipeline. As a result, you can generally expect there to be quite a gap between what Microsoft is excited about, and what partners are actively selling. This is especially true with new products, as opposed to new versions of old products. Teams, on the other hand, may be experiencing some benefits associated with the S4B evolution. Partners are almost universally convinced that Teams will be a hit for Microsoft, and the majority that I spoke with are actively engaged in going after the opportunity.

    From VOSS’ standpoint, this is an exciting development on a number of levels. First and foremost, our flagship product, VOSS-4-UC, is already able to support Microsoft Teams. In addition, the customer journey to Teams will require organizations to make a variety of decisions that we are uniquely qualified to help them with: Which users require which services? What is the best deployment model for our organization? What do we do with our existing deployment? Are there features or functionality that we currently leverage which could cause issues when we make the move to Teams? VOSS looks forward to helping our customers make sense of their options, and deploy the best solution based on their unique needs.

    In addition, Microsoft made some compelling announcements in the Analytics space. Workplace Analytics and MyAnalytics Nudges demonstrate that Microsoft is looking for new and interesting ways to mine meaningful insight from the mountain of data that modern UC environments generate. While there was a solid amount of enthusiasm around these announcements, there is a critical part of the story that Microsoft is unable to address: Most enterprises rely on more than one vendor to deliver their UC solution. As a result, vendor-specific solutions like those from Microsoft and Cisco, will only ever deliver part of the story for customers. VOSS is excited to have a solution in place today that pulls the entire story together. Our customers and partners are delivering the best service that they can - across vendors and deployment models - and VOSS delivers unique insights no matter which vendor choices they make.

    In summary, the event was the well-run, well-attended global event that we have come to expect from Microsoft. While it lacked the major blockbuster announcement beyond the Free Teams offer, I suspect that this was welcome by a partner ecosystem focused on driving opportunities.

    Contact us to talk about our solutions for Microsoft UC.

  • Industry Events

    Tech Talk Webinar - CLI Mask Management Adaptation

    In this webinar, Keith Bareham will discuss the CLI management adaptation as an example of a VOSS-4-UC adaptation, providing enhanced user experience. This session gives an insight into opening up management of Calling Line Identity to end users and administrators, while retaining the control designed to meet regulatory and policy demands.

  • VOSS Press Releases

    VOSS Transition Program Shows Great Momentum

    Wednesday June 27 - Richardson, TX - Today, VOSS Solutions issued an update on the progress of the company’s H.O.M.E (HCS Open Management Evolution) program; an initiative that supports Cisco HCS partners as they transition from CUCDM (Cisco Unified Communications Domain Manager) to the more feature-rich VOSS-4-UC solution from VOSS.

    VOSS published its first H.O.M.E update November 2017, reporting that three global service provider customers had completed H.O.M.E transitions.

    Today, VOSS reported that 33% of the organizations with production HCS platforms have made the decision to transition from CUCDM to VOSS-4-UC. As a result, more than 500,000 production end user devices (EUDs) have already moved from CUCDM to be managed in production by VOSS-4-UC. In total, there are active transition plans to move 42% of all the production HCS EUDs to VOSS-4-UC managed platforms.


    Mike Frayne, CEO at VOSS Solutions, commented; "HCS partners are seeking a combination of enhanced capabilities and a low-risk transition that minimizes the impact on their operational capabilities, and importantly improves but simultaneously maintains their end customers’ experience. VOSS-4-UC is the only OPA vendor able to deliver the additional features and capabilities the market needs, and at the same time manage the transitional risks so that the HCS partners can evolve to the new HCS reference architecture in a controlled, seamless manner."

    Another major advantage for the companies that have chosen VOSS-4-UC over other vendors, is business continuity. HCS partners that have followed the H.O.M.E program have described the transition to VOSS-4-UC as more of an "evolution" than a risky, rip-and-replace "revolution".

    Van Hammond, Product Manager for H.O.M.E at VOSS Solutions, commented; "Organizations can expect VOSS-4-UC to provide all of the existing functionality in CUCDM, but with so much more, such as coordinated management for Spark Hybrid, improved reporting, data mining and troubleshooting with VOSS Analytics, contextual insight with VOSS Assurance, customized UC management to better align with operational processes and integrate with back office systems, and also UC management of both Cisco and Microsoft UC."

    Mike Frayne, CEO at VOSS, added; "We are delighted to be working so closely with these important HCS partners, to move them safely onto the VOSS-4-UC platform. The fact that we are able to carry out these transitions for such enormous accounts quickly and effectively, is testament to our deep service provider domain knowledge, industry leading technology, and the strong technical ability of our team."

    Organizations wishing to learn more about the VOSS H.O.M.E program are encouraged to contact VOSS directly: info@voss-solutions.com. 

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What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion