VOSS Solutions

Migrate, manage, monitor, and analyze your multi-vendor UC environment, on-premise or in the cloud, with VOSS

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

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NEW! Learn more about VOSS with our new product demo videos

VOSS-4-UC ServiceNow Integration VOSS-4-UC ServiceNow Integration Contact Center Management Contact Center Management Legacy PBX Migration Legacy PBX Migration VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • Axians

    "As a Systems Integrator, it’s our job to provide high quality and cost-effective leading edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently." Read more

    Tom Greeve, Director at Axians

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Cameo Solutions

    "VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier."

    Ryan Burtch, Cameo Solutions

  • FlexITy

    "VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks." Read more

    Mark Hayward, Vice President of Operations and IS Deployment, FlexITy

VOSS Customers

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Latest from VOSS

  • VOSS Blog

    VOSS Introduces Simplified Cisco Contact Center Express Management

    Dan Payne, CTO, VOSS

    VOSS-4-UC 19.1.1 introduces management for Cisco’s Contact Center Express (UCCX) application. UCCX provides an advanced contact center solution for SMB organizations, supporting up to 400 agents and IVR ports. This extends VOSS-4-UC’s contact center management capabilities to cater for both UCCE (Enterprise) and UCCX.

    This new integration allows an administrator to manage multiple UCCX servers from a single portal, i.e. VOSS-4-UC Automation Extension. This is especially useful given the limited number of agents supported per server as a larger enterprise would need to spread agents across a number of servers. Agents from all configured servers are searchable and manageable from one single view.

    Other common contact center elements are exposed for management as well: 

    • Teams
    • Resource groups
    • Skills
    • Contact service queues
       

    As a result, all the out of the box VOSS-4-UC capabilities such as bulk management, billing integration, role based access, and flow through provisioning from AD or ServiceNow (to name just a few) are available for these configuration elements.

    The VOSS-4-UC Contact Center Express management dashboard (shown below) provides quick access to all these features as well as deployment numbers and agent activity stats.



    In addition to being able to directly configure these common elements, automatic agent provisioning has been built into existing UC management features. In other words, it is now possible to onboard a new agent AND provide them with UC services in a single operation (MACD). This also takes care of the necessary application user association in Cisco UCM to enable the agent’s device to be controlled for call recording or other purposes.

    Lastly, VOSS-4-UC provides tools which allow agents to be re-skilled in bulk. An administrator can choose to re-skill agents by selecting one or more agents, or re-skilling an entire team or resource group at a time.

    To find out more about VOSS-4-UC and Cisco Contact Center Express Management, please email info@voss-solutions.com.

  • VOSS Press Releases

    FlexITy Transitions from CUCDM to VOSS-4-UC to Unlock UC Management Benefits

    Cisco Live, San Diego, CA - Today, VOSS Solutions announced that FlexITy has become the latest customer to take VOSS-4-UC, the world’s most advanced UC management platform.

    FlexITy is an award-winning integrator of smart technology and service solutions, built on powerful and digitally advanced secure platforms, and delivered with decades of IoT expertise and services. FlexTEL, part of the FlexITy brand, is a leading managed business communications solution that provides voice, data, converged, and managed services for businesses and enterprises that need a proven, responsive, cost-effective alternative to the phone and cable monopolies.

    FlexITy has been working with VOSS since 2007, when the service provider originally selected the VOSS technology as part of its Cisco HCS platform, in the form of CUCDM. The two companies have worked closely and collaboratively since then.

    In 2019, FlexITy chose to upgrade its UC management platform to VOSS-4-UC, in order to realise many additional benefits that VOSS offers. Key drivers for VOSS-4-UC include:

    • Shared Multi-Tenancy Architecture
      FlexITy wished to deploy a Cisco HCS shared architecture platform in order to create a UCaaS model and offer it to cover small-large enterprises. VOSS-4-UC enables FlexITy to deploy and manage a multi-tenant shared architecture in Cisco HCS, so the provider can create affordable and attractive UCaaS packages for the Canadian market.
    • Northbound Integration
      VOSS-4-UC provides seamless integration into billing, asset management and other northbound service management systems. By choosing VOSS-4-UC, FlexITy has access to a flexible and agile UC management platform that leads to many efficiency improvements, speeds processes, and offers a far simpler end user experience.


    Denis Govedas, Director, Voice Services and Architecture at FlexITy, commented; “We pride our relationship with VOSS as they help us bring strategic offerings to our clients. The flexibility and agility that VOSS-4-UC brings to our Cisco HCS platform, coupled with the responsiveness of the VOSS services team, means that our business is all-encompassing, delivering cutting edge UC solutions to the Canadian market.”

    Rob Moore, VP Global Services at VOSS, added; “Having worked alongside FlexITy for more than a decade, I’m really delighted that we can help them to get the most out of their HCS platform with VOSS-4-UC, to quickly respond to market demand by offering flexible and affordable UC packages that suit the requirements of their customers.”

    To learn more about VOSS-4-UC and FlexITy, please email info@voss-solutions.com.

     

  • VOSS Press Releases

    VOSS Partners with AudioCodes to Unveil Direct Routing Support for Microsoft Teams

    Enables Efficient Management of Multi-Vendor Cisco and Microsoft UC
  • VOSS Press Releases

    Axians Chooses VOSS-4-UC to Manage its Cisco HCS Architecture

    Tuesday April 30, 2019 - Richardson, TX - Today, VOSS Solutions announced that Axians has followed the VOSS H.O.M.E program to transition its UC management from CUCDM to VOSS-4-UC.

    Axians, a VINCI Energies brand, offers its customers in various markets a comprehensive range of ICT solutions and services spanning business applications and data analytics, enterprise networks and digital workspaces, datacenters and cloud services, telecommunications infrastructure and cybersecurity.

    Axians became a Cisco HCS customer in 2015, providing cloud collaboration services to its network of customers. At the time of purchase, Axians’ Cisco HCS platform was managed by Cisco Unified Communications Domain Manager (CUCDM). Over the next 3 years, Axians successfully grew its HCS platform, offering UCaaS to customers across the Netherlands.

    In 2018, when Cisco announced the end of life for CUCDM, Axians took the decision to transition away from CUCDM, with the aim of addressing two critical factors:

    1. Axians wanted to reduce the level of manual administration on its Cisco HCS platform by introducing higher levels of automation
    2. Axians was keen to integrate its Cisco HCS platform into other business systems to offer a richer suite of UC services in a more seamless way

    After evaluating other products on the market, Axians chose to transition from CUCDM to VOSS-4-UC.

    To address Axians’ desire to improve the levels of automation in its HCS platform, VOSS introduced flow-through provisioning which automates the process of user provisioning by synchronizing users and their UC services with data provided by a customer LDAP server. With flow-through provisioning, VOSS can automate many of the manual MACDs that Axians had been carrying out on behalf of its customers, improving time to resolution and increasing customer satisfaction.

    As part of the automation optimization process, VOSS also introduces multiple levels of devolved administration, so that Axians can retain overall control of the platform while decentralizing various levels of administrative power down to the customer and end user level. This enables customers to have more control over their UCaaS platform and has seen an improvement in end user adoption.

    With VOSS-4-UC, Axians now has a single point of integration to interconnect its HCS platform with upstream and downstream IT systems. As a result, Axians is integrating Cisco HCS with ServiceNow, with longer term goals of integrating its contact center and Webex Teams environments as well.

    Tom Greeve, Director at Axians commented; “As a Systems Integrator, it’s our job to provide high quality and cost-effective leading edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently.”

    Stefan Peters, Director at VOSS Solutions, added; “VOSS-4-UC unlocks many new opportunities for Axians to grow its HCS platform, to integrate new systems and to adopt new technologies, and to really embrace the power of automation. We are excited to see Axians customer base grow as a result of this strong foundation that is underpinned by VOSS.”

    To find out more about Axians and VOSS-4-UC, please email info@voss-solutions.com.

    ###

    About Axians
    Axians supports its customers — private-sector companies, public-sector entities, operators and service providers — in their infrastructures and digital solutions development. To this end, Axians offers a comprehensive range of ICT solutions and services spanning business applications and data analytics, enterprise networks and digital workspaces, datacenters and cloud services, telecommunications infrastructure and cybersecurity. Axians’s specialized consulting, design, integration and service teams develop bespoke digital transformation solutions that contribute to successful business outcomes for its customers. Axians is a VINCI Energies brand. https://www.axians.com/en/

    About VOSS Solutions
    VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC, which has been ranked by Nemertes as the world #1 UC operations management platform, can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services. www.voss-solutions.com

     

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion