VOSS Solutions

UC Service Management Made Easy - VOSS is unique in integrating UC fulfillment, UC assurance, UC analytics and reporting, UC accounting, and UC migration, across multiple UC vendors; all from a single, flexible, secure, web portal.

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  • ​About VOSS
    ​VOSS delivers greater TCO savings than any other UC management vendor Read more
  • ​Service provider
    ​Enabling the world’s leading service providers to deliver dynamic UCaaSRead more
  • ​Enterprise / Government
    ​Unlocking agile and flexible UC for large and medium enterprise organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Here's an enterprise guide to UC managementRead more

VOSS Voted Best Service Management Provider By Panel of Leading Industry Analysts at 2020 UC Today Awards

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“VOSS-4-UC Self-Healing is a truly groundbreaking solution that analyzes data and takes corrective action to help companies troubleshoot and fix errors in their UC environments.”
Rob Scott, UC Today

 

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Manage your Headsets with VOSS-4-UC Manage your Headsets with VOSS-4-UC VOSS M2UC Workflows  - Migrating from Avaya to Cisco UCM VOSS M2UC Workflows - Migrating from Avaya to Cisco UCM VOSS-4-UC Business Admin Portal VOSS-4-UC Business Admin Portal VOSS M2UC Overview VOSS M2UC Overview VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC ServiceNow Integration VOSS-4-UC ServiceNow Integration Contact Center Management Contact Center Management VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • Axians

    "As a Systems Integrator, it’s our job to provide high quality and cost-effective leading-edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently." Read more

    Tom Greeve, Director at Axians

  • BCX

    "We wanted a robust Unified Collaboration management platform that was highly flexible to underpin our UC business moving forward. VOSS automates new customer onboarding, simplifies day-to-day UC management, plus they have significant commitments locally in SA, so it was the obvious choice for us." Read more

    Sharon Maasdorp, Managing Executive for Unified Collaboration Solutions, BCX

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • FlexITy

    "We pride our relationship with VOSS as they help us bring strategic offerings to our clients. The flexibility and agility that VOSS-4-UC brings to our Cisco HCS platform, coupled with the responsiveness of the VOSS services team, means that our business is all-encompassing, delivering cutting edge UC solutions to the Canadian market." Read more

    Denis Govedas, Director, Voice Services and Architecture, FlexITy

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

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Latest from VOSS

  • VOSS Blog

    VOSS M2UC - Major Retail Migration Use Case

    Tom Turrington, Migration Team Lead, VOSS

    We have been working with a significant retail customer in a way that really showcases the power of VOSS M2UC, hence I thought it would be interesting to share with a wider audience.



    The customer is migrating from old Call Manager Express (CME) based technology to more modern call control. This is being done at unprecedented scale and in very tight time frames. At the same time the business is looking to deploy much more standardization in configuration. As such, they have fully embraced M2UC in a three-phase project.

    Phase 1 - Upgrade the UC platform in all of their tier one flagship stores

    For this project, the customer chose to use a fixed template so that each store followed a precise methodology. Each store would adopt the same UC structure, using identical number and phone logic. VOSS M2UC not only excels at automating repetitive actions but has been designed with scalability in mind. It has also been developed to be easy to use.

    As such, the customer was able to save money by recruiting a team of low-skilled contractors to quickly and efficiently carry out the UC migrations, store by store, using VOSS M2UC. As VOSS M2UC is highly automated, the contractors were able to complete the migrations with no risk of data slippage, no risk of manual error, and in a highly secure and methodical way - at high speed.

    Cost predictions indicate that the customer will complete this phase of the migration with a saving of more than 66% over performing the migration manually. VOSS M2UC also includes benefits that are not necessarily immediately apparent, such as the reputation damage that could be caused by having a long, drawn-out migration with errors creeping in that are inevitable with human input; not to mention the cost of extra post-cutover help desk support that a manual migration would require.

    Phase 2 - Upgrade the UC platform in all of their tier two stores

    This was much the same as phase one. The customer opted for a highly structured process where each store followed the same UC setup. Once again, low-skilled contractors were able to carry out each migration quickly and efficiently, with minimal support needed from the VOSS team, and with zero impact on the store’s day to day working practises.

    Through the many benefits VOSS M2UC provides - reduced labour costs, increased deployment speed and improved accuracy - it is fair to say that the cost savings are substantial. VOSS M2UC is running with a zero error rate, provisioning hundreds of sites each week. Each phase of the migration (culminating in a total of over 1.5 million devices) will be completed in months rather than years.

    Again, the predicted savings for the customer for this phase of the migration project are greater than 66%

    Phase 3 - Upgrade the UC in 260 distribution centers

    This was more interesting and on paper, more challenging. The customer decided that on this occasion they would not follow a standardized approach to the UC migration; in fact each distribution center was able to dictate its own unique UC setup and configuration (dial plan, phone types, number logic). As a result, there was nothing standardized about the migration process; each of the 260 stores would follow an entirely unique path.

    This is where the power of M2UC comes to the fore. M2UC is able to handle incoming data, whether it is defined statically or dynamically, in a consistent and repeatable manner, without needing to make assumptions about the data (i.e. hard coding). By introducing rules and logic to M2UC, the same set of unskilled contractors was able to carry out the distribution center migrations, without the need for any hard coding. By modifying the mapping templates and transformation rules that M2UC uses to manipulate the data, the migration of the DCs was able to continue without any notable changes to the process followed by the contractors.

    What’s more, the contractors worked with role-based access control, with a clear audit trail of each person’s activity. This ensured that each contractor only had access to - and was only able to make changes to - their area of the project.

    The speed of this entire migration project is notable; the contractors have been able to migrate
    100 locations a week, amounting to millions of end users. Couple the speed and efficiency of the migration project with the customer’s decision to use unskilled staff, and costs have remained impressively low.

    With the VOSS M2UC automation processes now in place, the customer’s future migration projects will be quick and easy to carry out, empowering them to manage their own UC migration projects without the need for intervention or support from VOSS, and without the need to employ highly skilled and expensive contractors.

    To talk to VOSS about your UC migration requirements, please contact us.

     

  • VOSS Blog

    Staying on Top of Your Microsoft Teams Service

    Tim Jalland, Solution Manager (Microsoft Teams), VOSS

    In a recent blog post, I commented on how Microsoft Teams has played its part in supporting organizations as they cope with uncertainty and change over the last 12 months – accelerating remote and home working and driving the need for robust and usable collaboration tools. I also commented on how to stay on top of delivering such a service. Organizations are now highly dependent on Microsoft Teams and the old saying of Cloud First has become Cloud NOW!

    Customers are asking, demanding that control and administration of their Microsoft Teams service is at their fingertips: self-service management. They will no longer tolerate logging calls with a service desk and waiting for a request to be actioned at some future time. Delivering this across a myriad of components, configuration data and connectors in a typical Microsoft Teams deployment is not as straightforward as you may think, as you can see from the diagram below.

    Central to getting self-service management working is the concept of digitizing the service delivery process (#DigitalServiceDelivery) – to do away with manual systems, disparate portals, non-integrated systems, duplication of data and the need for highly skilled technical staff to operate and manage the service.
    Here are my thoughts – a checklist – on what to look for in a solution:

    1. One (non-technical) portal – a single place for fast and immediate access to implement configuration changes and raise service requests – but with comprehensive RBAC controls, menu selection, branding, data visibility and audit logs to ensure its robustness in light of the various types of administrators, users, departmental managers and personas that will make use of it.
       
    2. Multi-step workflows underpinned with automation, and with the flexibility to present full controls to technical staff, whilst streamlining and hiding the complexity of the underlying operations for staff involved in the day-to-day operations and change management functions. Do not forget to ask about a rollback facility if a particular request goes astray and for detail in the transaction/audit log to track changes.
       
    3. Integration – particularly with regard to reporting, billing and expense management systems –so that self-service can offer the widest range of options, including items that may result in a charge to the service bill. It also ensures that you will be accurately billed based on services requested and consumed.
       
    4. A full range of drivers to support each of the application sub-components that make up the service – so that configuration data can be managed through one portal but then deployed across a range of disparate but working together components. The minimum set should consider REST, Microsoft (PowerShell, Graph), Active Directory, Browser Support (for those systems without APIs) and Cisco/Avaya (for migrating users from these existing systems or operating in hybrid during an orderly transition).
       
    5. APIs – it may well be that customers choose to integrate self-service with their existing systems and processes, ServiceNow being one of the most popular, allowing service requests to be raised through this route. You will require a comprehensive REST API to provide the flexibility to meet the requirements of the different systems involved.
       
    6. Planning for the future – as systems evolve, so will self-service requirements, and it is critical that any solution can respond dynamically and without the need to revert to traditional software development and testing. Can your system be easily adapted and extended through system configuration or not?
       
    7. An integrated assurance platform that manages quality, end-to-end, across the customer network to and into cloud services, and does not just manage what is happening in the cloud part of the service. This can significantly impact SLAs and quality of service being delivered, and the user and customer experience from the estate.


    One final thought – Microsoft Teams is hosted out of Azure. Why not host your management solution alongside it?

    Please drop me a line with your thoughts and feedback.

     

  • VOSS Press Coverage

    UC Trends 2021 – Mike Frayne, Chief Executive Officer, VOSS

    UC Today's Rob Scott hosts an interview with Mike Frayne, Chief Executive Officer, VOSS
    December 2020

  • VOSS Blog

    Manage Your Headsets with VOSS

    Bill Dellara, VP Product, VOSS

    Have you ever wondered how to incorporate headset management into your UC without having to acquire yet another domain specific solution? I’m pleased to say that the latest release of VOSS-4-UC and VOSS Assurance both include headset management as part of our standard product.

    I created a video to explain just how.

    First let’s take a look at VOSS-4-UC

    With version 19.3.4, VOSS-4-UC will extend its single pane of glass view of devices and subscribers to also include connected headsets. This feature will enable you to manage your headset inventory, enrich subscriber and phone views with connected headset data and actions, administer the templates which control any default settings and firmware, and collect PRT logs from phones for troubleshooting.


    The incorporation of the headset data into VOSS-4-UC means it is available alongside our other service and business data for access via our various interfaces. This ensures it can be incorporated into a range of business processes such as:

    • Integration into billing and expense management systems providing the associated business context to allow you to charge the correct customer or departments
    • Provide insight into inventory for asset tracking and usage to ensure accurate tracking and effective use of assets
    • Incorporate into user onboarding process to ease onboarding and increase adoption and usage of services

    Now let’s look at VOSS Assurance and Analytics

    In terms of VOSS Assurance, we are further enabling our call quality dashboards and reporting to include the additional headset metric data provided. This extends the ability to view and troubleshoot call quality to include detailed info from the headset itself. The range of metrics supplied helps provide insight about the nature of potential headset issues to guide resolution and improve user experience - from headset replacement vs environmental or user setup issues.



    VOSS Assurance also addresses compliance checking, to ensure headsets and their firmware versions are up to date and fully upgraded.

    Finally, VOSS Assurance offers usage tracking to help you understand where headsets are connected, how they are being used, for which type of calls, whether remote or office-based. This helps optimize the deployment of assets and ensures they are being effectively utilized to drive the best user experience.

    ###

    With a huge spike in remote working, and with more and more critical business meetings taking place on web-based conferencing platforms, headset quality is suddenly front and center. It can really make or break a successful meeting. By extending our portfolio to include headset management, VOSS enables organizations to more effectively manage and deploy these assets by providing a handle on their headset inventory and ensuring call quality which helps drive the best end user experience.

    To learn more about headset management from VOSS, please get in touch.

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion