VOSS Solutions

Migrate, manage, monitor, and analyze your multi-vendor UC environment, on-premise or in the cloud, with VOSS

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  • ​About VOSS
    ​VOSS delivers greater TCO savings than any other UC management vendor Read more
  • ​Service provider
    ​Enabling the world’s leading service providers to deliver dynamic UCaaSRead more
  • ​Enterprise / Government
    ​Unlocking agile and flexible UC for large and medium enterprise organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Here's an enterprise guide to UC managementRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

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NEW! Learn more about VOSS with our new product demo videos

VOSS M2UC Overview VOSS M2UC Overview VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC ServiceNow Integration VOSS-4-UC ServiceNow Integration Contact Center Management Contact Center Management VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • Axians

    "As a Systems Integrator, it’s our job to provide high quality and cost-effective leading edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently." Read more

    Tom Greeve, Director at Axians

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Cameo Solutions

    "VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier."

    Ryan Burtch, Cameo Solutions

  • FlexITy

    "VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks." Read more

    Mark Hayward, Vice President of Operations and IS Deployment, FlexITy

VOSS Customers

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Latest from VOSS

  • VOSS Blog

    VOSS M2UC Latest Feature: Project-Level Backups

    Tom Turrington, Migration Team Lead, VOSS

    As you may be aware, we are constantly looking for improvements that can be made to our migration automation software, M2UC. More often than not this comes in the form of requested features.

    The latest feature to have just completed testing is the ability to make backups of an entire project.

    The capability to backup the entire database from the CLI already exists, but until now there has been no way to snapshot individual projects. As of the latest release (GUI-19.11.2), users can backup any projects they have access to. This brings the following benefits:

    • Security - users can only back up the projects they have access to
    • Backup size is minimal
    • There are two forms of backup - direct or online "snapshot" which stays on the platform, and a downloadable offline backup that can be restored onto another platform
    • Ability to add notes to a backup - the time and date are also always recorded
    • Flexibility - users can freely backup their data and roll back their project during testing as many times as they like
    • Ease of use - manipulating these backups is managed through the GUI
    • Projects can be cloned - if an offline backup is restored and a project already exists with that name, that project is left untouched and the restored project and its batches/data-sets are appended with an incrementing number


    This upgrade can be applied to any previous release of M2UC and in the same way as any other upgrade. It only takes a few minutes to install this new functionality; and the installation can be carried out either by VOSS or internally.

    Some screenshots of this great new functionality are below.

    To work with backups, choose Backup or Restore from the drop-down of the relevant project on the Projects screen:

     

    Direct snapshots and downloadable offline backups are both possible. Notes can be added if required (but are optional):

     

    Progress of backups is logged:

    Exportable backups can be downloaded from the logs:

     

    Online project backups can be restored and deleted from the same Project drop-down as to start the backup:

     

    Offline backups can be restored from the large "Restore" button on the Projects page:

     

    If you would like any further information or have any ideas for new great features, get in touch with VOSS.

     

  • VOSS Blog

    Introducing VOSS-4-UC Premium Single Subscription Licenses

    Van Hammond, Product Manager, VOSS

    At VOSS, our mission is to simplify all aspects of UC management; to provide industry leading products and services; to work with our customers to enhance services and grow their revenue while reducing costs.

    100% of our time is focused on the UC management industry domain. We feel it is our responsibility to highlight upcoming issues and fulfillment trends to our customer community so that they can make the best decisions on how to manage their network evolution. 

    As a VOSS Product Manager and H.O.M.E. program coordinator, it is my job to work with customers, listen to their issues and future UC management needs, then carry that feedback to the VOSS team so that we can incorporate these needs into our products and services.

    The VOSS H.O.M.E. program has accelerated over the past year. We have transitioned the world’s largest UC providers, the majority of mid-market providers, and several aggressive new providers who are eager to attract new customers and subscribers.

    Feedback from our customers that have transitioned from CUCDM to VOSS-4-UC is that the industry suffers from a UC product licensing model that is far too complex and providers struggle to map their UC costs directly to their revenue. It is painful to see that some UC product suppliers are actually offering multi-day seminars just to explain the product licensing model. Service Providers want to sell expanded services to their customers; not to get a PhD in a pricing program that will change next year anyway.

    When Service Providers sell an incremental service package to their customers, they need to know the impact it will have on their network costs. With the VOSS Direct H.O.M.E. program, we initially attempted to match other industry pricing models. But we found that "keeping up with the Jones'" was not the preferred path -- we needed to provide our customers with a clear and simple licensing solution.

    Whether your subscriber has:

    • one basic phone
    • or multiple premium phones
    • or voicemail
    • or use messaging
    • or advance meeting applications
    • or something else


    You just need one VOSS-4-UC Premium Single Subscription License from VOSS. It’s that simple.

    By consolidating our licensing options into a single, premium license model, we enable Partners to purchase VOSS-4-UC Premium Single Subscription Licenses and remove all service and device restrictions while simplifying internal business models. We have taken away the need for a Partner’s sales, product and deployment teams to map out customers device and services mix before finalizing their commercial models.

    This model is available to all existing VOSS customers, as well as the Cisco HCS Partners who have not yet committed to VOSS as their future UC management provider.

    For more information please reach out to your VOSS account representative or contact us directly.

  • VOSS Blog

    Domain Management for Cisco HCS? Here’s Why it Should be VOSS-4-UC All the Way

    Bill Dellara, VP Product, VOSS Solutions

    Even though Cisco HCS is an open architecture - which means you can choose the UC management that best suits your needs – I’d like to draw your attention to some unique features and benefits that we offer at VOSS, that will hopefully persuade you that VOSS-4-UC is really the only UC domain management platform you should trust to manage Cisco HCS.

    VOSS-4-UC provides the industry's most capable and flexible UC management solution and is the only tool that meets HCS Providers unique requirements and addresses the individual challenges that your customers face.

    When you move towards a direct relationship with VOSS, we will work in partnership with you to understand your business requirements better, and adapt your implementation to your needs which enables you to be more successful in the UCaaS space.

    By partnering with VOSS and utilizing VOSS-4-UC as your management platform, you will unlock new features and benefits allowing you to maximize the value you derive from Cisco HCS and deliver into the market:

    • Evolve and innovate your solution offering to compete more effectively in the UCaaS market
    • Integrate your UC solutions into business processes to bring new value to your customers, and increase revenue streams
    • Harness advanced fulfillment capabilities and automate your solution to flexibly meet different customer needs
    • Reduce operational costs through expanded automation and the ability to model your specific tasks and operations
    • Access new functionality, such as multi-vendor UC management, Webex Teams Hybrid, Assurance, Analytics, and more
    • Automate business processes with intelligent flow-through provisioning to remove the risk of manual error
       

    Why Choose VOSS as your Eco Partner?

    VOSS provides an integrated management set of tools for migration, fulfillment, assurance and analytics. We have a proven track record and a deep knowledge of service providers and their business requirements. Our professional services team has gathered a wealth of experience with HCS deployments, dial plan designs, migrations, upgrades and transitions to VOSS-4-UC.

    And, independent research shows that VOSS delivers more cost savings than competitive solutions.
    For those of you who have Broadsoft platforms, we also offer a solution to manage BroadWorks and provide Broadsoft migration capabilities, from the same single pane of glass portal.

    VOSS Features

    There are many reasons to transition to VOSS-4-UC; it includes all existing functionality CUCDM currently offers, but with so much more. Below is just a sample list of the extensive capabilities that you will unlock, when you move from CUCDM to VOSS-4-UC. Added to this, you will also benefit from operating a highly agile and highly dynamic UC management platform that you can adapt to the specific needs of you and your customers:

    • Webex Teams hybrid management
    • Shared Architecture onboarding workflows
    • Analytics and Assurance modules
    • Cisco contact center support
    • Multi-vendor – e.g Microsoft, Avaya, BroadSoft
    • Flow-through provisioning
    • Generic driver - configurable API and GUI orchestration
    • Phone-based registration
    • Additional MACD use cases and workflows
    • ServiceNow integration
    • Northbound notification module
    • Billing integration options


    Choose a Winning Formula

    VOSS has guided many Cisco HCS partners through the H.O.M.E program, and as a result, these providers now have the specific tools and workflows in place to minimize the cost of managing their UC solutions while creating and maximizing revenue streams.

    When you make the decision to move, you will not be alone in choosing VOSS-4-UC over CUCDM or competing UC management platforms. More than 2.8 million production end user devices (EUDs) have already moved from CUCDM to be managed by VOSS-4-UC.

    Contact us or your VOSS account manager for a more in-depth discussion to see how coming H.O.M.E to VOSS-4-UC from CUCDM can deliver key benefits to your collaboration business.

     

  • VOSS Press Releases

    Information Transport Systems Selects VOSS-4-UC

    Richardson, TX - Today, VOSS Solutions announced that Information Transport Systems, Inc. (ITS) has taken the decision to transition from Cisco Unified Communications Domain Manager (CUCDM) to VOSS-4-UC.

    Based in Alabama, ITS is a full-service provider of technology solutions integrating voice, video, and data to make organizations more profitable and productive. ITS helps educational institutions build the right infrastructure and implement technologies to build a safe environment, enhance administrative efficiency, and create digital classrooms. Other key markets for ITS include financial, banking, and healthcare. Founded in 1998 by Tomi Selby, ITS employs highly trained technicians and engineers, customer support representatives, and IT professionals.

    ITS took the decision to migrate its Cisco HCS UC management component from CUCDM to VOSS-4-UC, for two specific reasons:

    1. VOSS-4-UC offers proven shared multi-tenancy architecture - ITS wanted to optimize its Cisco HCS architecture to become a multi-tenancy shared architecture, offering affordable cloud-based UCaaS packages to its customers, while simplifying the delivery and administration of the new model. VOSS-4-UC enables ITS to deploy and manage a multi-tenant shared architecture in Cisco HCS, to achieve this goal while still providing end customers with access to the same world-class UC Management portals for their users and site administrators that non-shared architecture customers enjoy.
       
    2. VOSS-4-UC supports customized dial plans on a per-customer basis - ITS recognized that each of its customers has a unique business requirements that demand custom dial plan requirements, and wanted to select a UC management platform that offered the flexibility and agility to cater for multiple dial plan scenarios even down to a customer site level. VOSS-4-UC delivers a wide ranging suite of dial plan tools and modelling capabilities that was able to meet and exceed ITS customer dial plan needs.


    Rob Moore, VP Global Services at VOSS, added; “Since Cisco announced the end of life of CUCDM, we have experienced a mass exodus from CUCDM to VOSS-4-UC, to unlock a number of really important benefits. I’m delighted that ITS is one such HCS partner, and I look forward to working with the ITS team to ensure they get the very best out of VOSS-4-UC to optimize their Cisco HCS architecture.”

    To find out more about ITS and VOSS, please email: info@voss-solutions.com.

     

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion