VOSS Solutions

UC Service Management Made Easy - VOSS is unique in integrating UC fulfillment, UC assurance, UC analytics and reporting, UC accounting, and UC migration, across multiple UC vendors; all from a single, flexible, secure, web portal.

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  • ​About VOSS
    ​VOSS delivers greater TCO savings than any other UC management vendor Read more
  • ​Service provider
    ​Enabling the world’s leading service providers to deliver dynamic UCaaSRead more
  • ​Enterprise / Government
    ​Unlocking agile and flexible UC for large and medium enterprise organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Here's an enterprise guide to UC managementRead more

VOSS Voted Best Service Management Provider By Panel of Leading Industry Analysts at 2020 UC Today Awards

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“VOSS-4-UC Self-Healing is a truly groundbreaking solution that analyzes data and takes corrective action to help companies troubleshoot and fix errors in their UC environments.”
Rob Scott, UC Today

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NEW! Learn more about VOSS with our new product demo videos

Microsoft Teams Calling Options - Operator Connect Microsoft Teams Calling Options - Operator Connect Manage your Headsets with VOSS-4-UC Manage your Headsets with VOSS-4-UC VOSS M2UC Workflows  - Migrating from Avaya to Cisco UCM VOSS M2UC Workflows - Migrating from Avaya to Cisco UCM VOSS-4-UC Business Admin Portal VOSS-4-UC Business Admin Portal VOSS M2UC Overview VOSS M2UC Overview VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC ServiceNow Integration VOSS-4-UC ServiceNow Integration Contact Center Management Contact Center Management VOSSBot VOSSBot
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VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • Axians

    "As a Systems Integrator, it’s our job to provide high quality and cost-effective leading-edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently." Read more

    Tom Greeve, Director at Axians

  • BCX

    "We wanted a robust Unified Collaboration management platform that was highly flexible to underpin our UC business moving forward. VOSS automates new customer onboarding, simplifies day-to-day UC management, plus they have significant commitments locally in SA, so it was the obvious choice for us." Read more

    Sharon Maasdorp, Managing Executive for Unified Collaboration Solutions, BCX

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • FlexITy

    "We pride our relationship with VOSS as they help us bring strategic offerings to our clients. The flexibility and agility that VOSS-4-UC brings to our Cisco HCS platform, coupled with the responsiveness of the VOSS services team, means that our business is all-encompassing, delivering cutting edge UC solutions to the Canadian market." Read more

    Denis Govedas, Director, Voice Services and Architecture, FlexITy

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

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Latest from VOSS

  • VOSS Blog

    Apply Business Process Automation to Your UC & Collaboration Strategy

    Bill Dellara, VP Product, VOSS

    According to Wikipedia, Business process automation (BPA) - also known as business automation or digital transformation - is the technology-enabled automation of complex business processes. The aim of a BPA strategy is to streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, and contain costs. BPA integrates applications, restructures staff resources, and uses software applications to achieve these goals.

    So, how does BPA impact your collaboration and communications strategy?

    We live in unprecedented times; the need to support remote workers and for staff to function efficiently - regardless of location - has never been greater. Delivering the right UC and collaboration tools to your staff, and then managing these tools effectively, is paramount to the success of your business and to the satisfaction of your employees.

    In our eyes, when you include your UC & collaboration processes in your overall BPA strategy, you will realize greater benefits enabling your business to flourish.
    I’m hosting a webinar this week to investigate this exciting theme, and I invite you to join me:

    • WHEN: Thursday, May 13, 2021 – 11am New York / 4pm London
    • THEME: Apply Business Process Automation to Your UC & Collaboration Strategy
    • REGISTER HERE


    At VOSS, we deliver automation around your UC and collaboration services, enabling easy and fast integration into wider cross-functional business processes.

    We recognize that your business will constantly evolve, and so too must your collaboration tools to serve the ever-changing environment. VOSS provides the agility and the business process automation tools you need to support your transformation journey with our award-winning technology.

    Join this webinar to learn more!

  • VOSS Press Releases

    Alpine Health Technologies Selects VOSS for UC & Collaboration Operations and Performance Management

    Richardson, TX - Today, VOSS Solutions, leading provider of UC and collaboration automation technology, announced that Alpine Health Technologies has selected VOSS-4-UC for its operational management and VOSS Assurance & Analytics for performance management and reporting.

    Based in Puerto Rico, Alpine Health Technologies is a leader in telecommunications, software development, and network systems. The company has over 14 years of experience providing innovative technology solutions to the healthcare industry, with a goal to provide the necessary tools to optimize the performance of health services.

    Having considerable experience in offering managed services to its clients, Alpine Health Technologies sought to expand into the hosted cloud UC-as-a-Service market, understanding the rich rewards its customers would experience if they had easy, cloud access to the latest UC and collaboration technology.

    With a mixed estate of both Cisco and Microsoft UC and collaboration tools, Alpine approached VOSS with the need for a centralized automation and orchestration platform that would allow their team of systems engineers to easily administer their growing number of customers with a variety of communications requirements.

    In April 2021, after a thorough competitive analysis, Alpine Health Technologies chose a comprehensive suite of products from VOSS:

    • UC Automation and Analytics - Alpine chose to deploy VOSS-4-UC, the world’s most advanced UC and collaboration orchestration platform, comprising extensive automation management capabilities and pre-integration with multi-vendor and business applications. VOSS-4-UC will provide the highest levels of automation agility, enabling Alpine to create customized workflows that significantly lower their operating costs and meet their business needs now and as they evolve in the future. VOSS Analytics will pull data from all dimensions and incorporate advanced data logic to produce intelligent business reports for the team.
       
    • UC Performance Management and Optimization - Alpine selected the VOSS Assurance suite giving access to actionable intelligence about their collaboration platform, and enabling them to visualize and actively manage the performance and quality of their collaboration suite, across its lifecycle. With this deep insight into their UCaaS platform, Alpine will be able to continually improve and optimize their environment, to provide the very best communications experience for their customers.


    By choosing the VOSS suite of products, Alpine will be able to automate its customer onboarding process, making it seamless, cost-effective, rapid, and repeatable. Alpine will manage its entire UCaaS offering and all of its customers from a single pane of glass, and extend self-service and administration to its end customers with role-based access control, through VOSS Business Admin Portal.

    Rob Moore, Chief Customer Officer at VOSS, commented; “With VOSS, Alpine is in a great position to rapidly provide UCaaS at scale to customers across the region. And, as these multi-vendor technologies evolve and Alpine’s UCaaS offerings become more complex, VOSS will absorb this complexity enabling Alpine to continue remaining a competitive, cost-effective and a reliable service for its customers.”

    Hiram Lopez, Director of Infrastructure & Operations at Alpine Health Technologies, Corp. added; “VOSS will provide a single point of integration for our UC and business applications, allowing us to optimize service delivery through automation, resolve any problems quickly, and provide our customers with a state-of-the-art yet cost-effective hosted collaboration platform.”

    To find out more about VOSS and Alpine Health Technologies, please click here.

  • VOSS Blog

    What's Metrigy's Take on VOSS MaaS?

    We were pleased to announce VOSS MaaS (Management as a Service) last week; our much-anticipated cloud-based collaboration automation offering.

    This week, we were delighted to see that Metrigy (formerly Nemertes) has issued a "MetriNote" on our new product.  

    Download the MetriNote, here.



    The summary gives an insight into the number of companies that prefer their management tools to come from third party vendors such as VOSS, and gives an analysis of the areas in which companies are prepared to pay for management services.

    Metrigy also shares their view on moving your UC and collaboration management to the cloud, such as with the VOSS MaaS solution, commenting;

    "By using MaaS, vs. buying an on-premises management platform, organizations can get up and running more quickly and don’t have to buy or maintain the infrastructure to support the management platform."

    So, if you're considering VOSS MaaS, it's worth reviewing this independent summary from Metrigy.

    • Download the Metrigy MetriNote, here
    • Read more about VOSS MaaS, here

     

  • VOSS Press Releases

    VOSS Announces General Availability of Management as a Service Offering - VOSS MaaS

    Richardson, TX, USA - Today, VOSS Solutions, leading provider of collaboration automation technology, announced the general availability of VOSS MaaS (Management as a Service).

    VOSS MaaS provides all the capabilities and benefits of VOSS’ award-winning and industry-leading product suite, with the added convenience and benefit of a hosted delivery model.

    Designed for enterprise organizations who want to quickly take control of their collaboration solutions, and for service providers or managed service resellers who wish to administer multiple end-customer cloud collaboration environments from a managed service environment, VOSS MaaS makes it faster and easier to implement and realize the benefits of an end-to-end unified communications and collaboration (UC&C) automation solution.

    Dan Payne, CTO at VOSS, explained; “An increasing number of premises-based collaboration services are moving into the public cloud, and COVID-19 has accelerated this shift. Just because these solutions are migrating to the cloud, does not mean the complexity in managing these services goes away. In fact, the opposite. The adoption of this broad range of cloud-based business collaboration and productivity solutions introduces even more challenges in providing end users with a positive service experience.”

    VOSS MaaS provides sophisticated management of cloud collaboration services, introducing advanced levels of automation to take care of day-to-day administration, eradicating all complexity that manual administration entails, and underpinning the organization’s cloud communications strategy as it evolves.

    By selecting VOSS MaaS, organizations can benefit from the full VOSS product suite, with the ease and elegance of a cloud model:

    • Collaboration Audit and Migration
      VOSS M2UC is a highly sophisticated, big data transformation product suite that has been designed to carry out communications platform audits and migration projects. M2UC uses a revolutionary methodology to discover, extract, transform, validate, and load large volumes of data to automate a collaboration migration, enabling organizations to avoid lengthy, high-budget, high-risk, manual migrations.
       
    • Collaboration Automation and Orchestration
      VOSS-4-UC is the world’s most advanced collaboration automation platform, deployed by service providers and enterprise organizations in the retail, manufacturing, finance, government, and health arenas. VOSS-4-UC comprises an extensive array of collaboration automation management capabilities and pre-integration with other business applications, such as ServiceNow. The highest levels of automation agility within VOSS-4- UC enable you to create customized workflows that significantly lower your operating costs and meet your business needs now and as they evolve in the future.
       
    • Comprehensive Insight and Intelligence into your Collaboration Performance
      The VOSS Assurance suite helps you to optimize your business and operational performance while increasing user adoption, saving time and money. Giving you access to actionable intelligence about your collaboration platform, the VOSS Assurance suite enables you to visualize and actively manage the performance and quality of your collaboration suite, across the lifecycle. Integrating seamlessly with your business applications, the VOSS Assurance suite empowers you to resolve problems faster, make better, more informed decisions, and improve service delivery through automation.
       

    Bill Dellara, VP Product at VOSS, commented; “VOSS MaaS offers an alternative to the typical deployment of tools within an organization's data center and hardware. This cloud delivery model from VOSS will unlock a wide range of benefits, such as getting up and running instantly, customizing your MaaS platform to suit your changing needs, incurring zero maintenance and infrastructure costs, immediate access to the latest features, and so much more.”

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion