VOSS Solutions

Migrate, manage, monitor, and analyze your multi-vendor UC environment, on-premise or in the cloud, with VOSS

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

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NEW! Learn more about VOSS with our new product demo videos

Contact Center Management Contact Center Management Legacy PBX Migration Legacy PBX Migration VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying Users with Subscriber Relations VOSS-4-UC Modifying Users with Subscriber Relations

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • BT

    VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control. Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

  • du Telecom

    VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues. Read more

    Farid Faraidooni, EVP Commercial, du

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services. Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Cameo Solutions

    VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier.

    Ryan Burtch, Cameo Solutions

  • FlexITy

    VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks.Read more

    Mark Hayward, Vice President of Operations and IS Deployment

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Latest from VOSS

  • Industry Events

    Tech Talk Webinar - CLI Mask Management Adaptation

    In this webinar, Keith Bareham will discuss the CLI management adaptation as an example of a VOSS-4-UC adaptation, providing enhanced user experience. This session gives an insight into opening up management of Calling Line Identity to end users and administrators, while retaining the control designed to meet regulatory and policy demands.

  • VOSS Press Releases

    VOSS Transition Program Shows Great Momentum

    Wednesday June 27 - Richardson, TX - Today, VOSS Solutions issued an update on the progress of the company’s H.O.M.E (HCS Open Management Evolution) program; an initiative that supports Cisco HCS partners as they transition from CUCDM (Cisco Unified Communications Domain Manager) to the more feature-rich VOSS-4-UC solution from VOSS.

    VOSS published its first H.O.M.E update November 2017, reporting that three global service provider customers had completed H.O.M.E transitions.

    Today, VOSS reported that 33% of the organizations with production HCS platforms have made the decision to transition from CUCDM to VOSS-4-UC. As a result, more than 500,000 production end user devices (EUDs) have already moved from CUCDM to be managed in production by VOSS-4-UC. In total, there are active transition plans to move 42% of all the production HCS EUDs to VOSS-4-UC managed platforms.


    Mike Frayne, CEO at VOSS Solutions, commented; "HCS partners are seeking a combination of enhanced capabilities and a low-risk transition that minimizes the impact on their operational capabilities, and importantly improves but simultaneously maintains their end customers’ experience. VOSS-4-UC is the only OPA vendor able to deliver the additional features and capabilities the market needs, and at the same time manage the transitional risks so that the HCS partners can evolve to the new HCS reference architecture in a controlled, seamless manner."

    Another major advantage for the companies that have chosen VOSS-4-UC over other vendors, is business continuity. HCS partners that have followed the H.O.M.E program have described the transition to VOSS-4-UC as more of an "evolution" than a risky, rip-and-replace "revolution".

    Van Hammond, Product Manager for H.O.M.E at VOSS Solutions, commented; "Organizations can expect VOSS-4-UC to provide all of the existing functionality in CUCDM, but with so much more, such as coordinated management for Spark Hybrid, improved reporting, data mining and troubleshooting with VOSS Analytics, contextual insight with VOSS Assurance, customized UC management to better align with operational processes and integrate with back office systems, and also UC management of both Cisco and Microsoft UC."

    Mike Frayne, CEO at VOSS, added; "We are delighted to be working so closely with these important HCS partners, to move them safely onto the VOSS-4-UC platform. The fact that we are able to carry out these transitions for such enormous accounts quickly and effectively, is testament to our deep service provider domain knowledge, industry leading technology, and the strong technical ability of our team."

    Organizations wishing to learn more about the VOSS H.O.M.E program are encouraged to contact VOSS directly: info@voss-solutions.com. 

    ###

  • VOSS Blog

    BroadSoft Management Simplified with VOSS-4-UC - Part 2

    Dan Payne, CTO, VOSS Solutions

    In Part 1 of this blog post series, we discussed how VOSS-4-UC is used to take over the management of an existing BroadSoft deployment. VOSS-4-UC provides the ability to map different ways of using BroadWorks multi-tenant levels into a single, predictable organizational structure, which greatly simplifies operational and MACD activities for Service Providers and their Resellers.

    In this post, we'll take a look at how VOSS-4-UC simplifies the onboarding of new sites and users in a BroadSoft deployment.

    Site Onboarding

    In VOSS-4-UC, a site is defined as a physical location where users and devices reside. When creating a new site, there are many aspects that need to be considered, for example,end user roles and feature access, default settings for services and devices, dial plan considerations, call policies etc.

    This can quickly become overwhelming to the administrator tasked with onboarding a new site for an existing customer. The complexity can lead to configuration errors and delays in time to revenue. VOSS-4-UC removes this complexity and accelerates time to revenue by employing a templated orchestration approach. This means that all the complex configuration settings can be captured up front in templates and that all aspects of a site will be automatically provisioned using workflows.

    The task for the administrator creating the new site has become as simple as entering basic information about the new site and selecting from a set of predefined templates.

    In BroadWorks, the following provisioning is taking place:

    • Creation of new group
    • Activate group services as per template
    • Apply web policy settings as per template
    • Apply call policy settings as per template
    • Apply dial plan policy settings as per template



    User Onboarding

    A similar approach is taken for user onboarding; i.e. predefining the configuration settings to be used for user, device and service provisioning in templates. To simplify the selection of templates even further for the administrator, VOSS-4-UC introduces the concept of a service profile. Service profiles are used to define the different types of users that can exist at a specific site or customer. For example, one customer might have bronze, silver and gold profiles, while another has basic, standard and premium. These profiles determine the services and settings that will be provisioned for a user assigned to a specific profile.

    A simplified interface allows the administrator to enter the user’s personal information, select the service profile, select the extension (and phone number), and specify any additional devices and service options the user might have.

    The automated workflow will:

    • Create the new user in BroadWorks
    • Associate a number with the user
    • Create the devices in BroadWorks
    • Devices will be associated with the user automatically
    • Assign all relevant services and features to the user

    VOSS-4-UC also provides the ability to onboard users in bulk using the same, simple input fields.

    In the next post in this series we’ll take a look at how VOSS-4-UC simplifies number management in BroadSoft deployments.

    For more information about VOSS-4-UC support for BroadSoft UC environments, please get in touch.

  • Industry Events

    UC Inside Track - Podcast 8

    In this episode with MVP Ken Lasko of Nectar, Pat Richard looks at core enterprise voice configuration feature in Skype for Business and Lync. This includes dial plans and normalization rules: What they are, and how they work. 
    June 6, 2018

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion