VOSS Solutions

UC Service Management Made Easy - VOSS is unique in integrating UC fulfillment, UC assurance, UC analytics and reporting, UC accounting, and UC migration, across multiple UC vendors; all from a single, flexible, secure, web portal.

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  • ​About VOSS
    ​VOSS delivers greater TCO savings than any other UC management vendor Read more
  • ​Service provider
    ​Enabling the world’s leading service providers to deliver dynamic UCaaSRead more
  • ​Enterprise / Government
    ​Unlocking agile and flexible UC for large and medium enterprise organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Here's an enterprise guide to UC managementRead more

VOSS Voted Best Service Management Provider By Panel of Leading Industry Analysts at 2020 UC Today Awards

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“VOSS-4-UC Self-Healing is a truly groundbreaking solution that analyzes data and takes corrective action to help companies troubleshoot and fix errors in their UC environments.”
Rob Scott, UC Today

 

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NEW! Learn more about VOSS with our new product demo videos

Microsoft Teams Calling Options - Operator Connect Microsoft Teams Calling Options - Operator Connect Manage your Headsets with VOSS-4-UC Manage your Headsets with VOSS-4-UC VOSS M2UC Workflows  - Migrating from Avaya to Cisco UCM VOSS M2UC Workflows - Migrating from Avaya to Cisco UCM VOSS-4-UC Business Admin Portal VOSS-4-UC Business Admin Portal VOSS M2UC Overview VOSS M2UC Overview VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC ServiceNow Integration VOSS-4-UC ServiceNow Integration Contact Center Management Contact Center Management VOSSBot VOSSBot
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VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • Axians

    "As a Systems Integrator, it’s our job to provide high quality and cost-effective leading-edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently." Read more

    Tom Greeve, Director at Axians

  • BCX

    "We wanted a robust Unified Collaboration management platform that was highly flexible to underpin our UC business moving forward. VOSS automates new customer onboarding, simplifies day-to-day UC management, plus they have significant commitments locally in SA, so it was the obvious choice for us." Read more

    Sharon Maasdorp, Managing Executive for Unified Collaboration Solutions, BCX

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • FlexITy

    "We pride our relationship with VOSS as they help us bring strategic offerings to our clients. The flexibility and agility that VOSS-4-UC brings to our Cisco HCS platform, coupled with the responsiveness of the VOSS services team, means that our business is all-encompassing, delivering cutting edge UC solutions to the Canadian market." Read more

    Denis Govedas, Director, Voice Services and Architecture, FlexITy

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

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Latest from VOSS

  • VOSS Press Releases

    VOSS Announces General Availability of Management as a Service Offering - VOSS MaaS

    Richardson, TX, USA - Today, VOSS Solutions, leading provider of collaboration automation technology, announced the general availability of VOSS MaaS (Management as a Service).

    VOSS MaaS provides all the capabilities and benefits of VOSS’ award-winning and industry-leading product suite, with the added convenience and benefit of a hosted delivery model.

    Designed for enterprise organizations who want to quickly take control of their collaboration solutions, and for service providers or managed service resellers who wish to administer multiple end-customer cloud collaboration environments from a managed service environment, VOSS MaaS makes it faster and easier to implement and realize the benefits of an end-to-end collaboration automation solution.

    Dan Payne, CTO at VOSS, explained; “An increasing number of premises-based collaboration services are moving into the public cloud, and COVID-19 has accelerated this shift. Just because these solutions are migrating to the cloud, does not mean the complexity in managing these services goes away. In fact, the opposite. The adoption of this broad range of cloud-based business collaboration and productivity solutions introduces even more challenges in providing end users with a positive service experience.”

    VOSS MaaS provides sophisticated management of cloud collaboration services, introducing advanced levels of automation to take care of day-to-day administration, eradicating all complexity that manual administration entails, and underpinning the organization’s cloud communications strategy as it evolves.

    By selecting VOSS MaaS, organizations can benefit from the full VOSS product suite, with the ease and elegance of a cloud model:

    • Collaboration Audit and Migration
      VOSS M2UC is a highly sophisticated, big data transformation product suite that has been designed to carry out communications platform audits and migration projects. M2UC uses a revolutionary methodology to discover, extract, transform, validate, and load large volumes of data to automate a collaboration migration, enabling organizations to avoid lengthy, high-budget, high-risk, manual migrations.
       
    • Collaboration Automation and Orchestration
      VOSS-4-UC is the world’s most advanced collaboration automation platform, deployed by service providers and enterprise organizations in the retail, manufacturing, finance, government, and health arenas. VOSS-4-UC comprises an extensive array of collaboration automation management capabilities and pre-integration with other business applications, such as ServiceNow. The highest levels of automation agility within VOSS-4- UC enable you to create customized workflows that significantly lower your operating costs and meet your business needs now and as they evolve in the future.
       
    • Comprehensive Insight and Intelligence into your Collaboration Performance
      The VOSS Assurance suite helps you to optimize your business and operational performance while increasing user adoption, saving time and money. Giving you access to actionable intelligence about your collaboration platform, the VOSS Assurance suite enables you to visualize and actively manage the performance and quality of your collaboration suite, across the lifecycle. Integrating seamlessly with your business applications, the VOSS Assurance suite empowers you to resolve problems faster, make better, more informed decisions, and improve service delivery through automation.
       

    Bill Dellara, VP Product at VOSS, commented; “VOSS MaaS offers an alternative to the typical deployment of tools within an organization's data center and hardware. This cloud delivery model from VOSS will unlock a wide range of benefits, such as getting up and running instantly, customizing your MaaS platform to suit your changing needs, incurring zero maintenance and infrastructure costs, immediate access to the latest features, and so much more.”

  • VOSS Blog

    Operator Services for Microsoft Teams Calling (Telephony)

    Getting the best out of Microsoft Teams Operator Connect
  • VOSS Blog

    Largest Microsoft Teams / Cisco Hybrid UC Environment - Enabled by VOSS

    Henry Barton, VP Strategy, VOSS Solutions

    Many of our UCaaS cloud partners have end customers who are adopting Microsoft Teams for collaboration while continuing to exploit their sophisticated voice infrastructure on Cisco or Avaya. Being able to deliver a simple integrated solution to the end customer and having a single portal to manage both technology platforms is a critical need for all UCaaS providers. 



    VOSS hit a major milestone this week that I wanted to share with you. We commenced the operational roll-out of integrated Microsoft Teams and Cisco services for a VOSS cloud partner, at one of their most prestigious multinational customers - a large financial services company.

    Their requirement? To quickly and efficiently build a multi-vendor UCaaS environment, where employees could access Microsoft Teams collaboration tools alongside their existing Cisco and Avaya UC applications and services. The financial services company wanted the roll-out of this project to be seamless - ensuring zero impact to business - and secure. Another stipulation was that VOSS carried out the project in a cohesive, coordinated, and integrated manner, to ensure repeatability at future sites.

    The integration project at the Financial Services company was designed to ensure that MS-Teams Enterprise voice could be jointly managed alongside existing UC services, with Direct Routing into the service provider’s hosted UC platform (Cisco and Avaya).

    When we carry out projects of this kind, we ensure that the service provider and their customer can continue to utilize their existing UC infrastructure, augmenting this with MS-Teams services in the same sites, sharing the same number ranges and dialplan management. This guarantees the best return on investment - from both legacy and new applications, and furnishes employees with the latest collaboration tools to keep productivity high and end user experience positive. On the technical side, it requires simultaneous provisioning of both Cisco and Microsoft services, with fully automated Powershell scripting used to read and update Microsoft services.

    The project has gone well - with deployment in ten sites in multiple countries. The integrated Cisco/Microsoft environment is now fully in production, all underpinned and managed by a single administrative interface from VOSS. For the financial services company, this means that they can start ramping up MS-Teams voice services across the rest of the organization, using the same, trusted, highly automated and repeatable process.

    This is not the only use case for the coexistence of Microsoft Teams plus legacy UC technology. We are seeing growing demand from enterprises looking to deploy MS-Teams Enterprise Voice alongside their existing Cisco and Avaya UC services.

    Supporting this at scale with synchronisation of over 120,000 Office365 Users and 55,000 MS-Teams accounts has been an important test case for us; together with dealing with the demanding requirements of the customer for a rapid roll-out of MS-Teams on a large scale.

    In the process, we have seen rapidly evolving 'real-world' MS-Teams management requirements which we are specifically targeting with our latest VOSS-4-UC multi-vendor service management architecture. And, both the service provider and customer administrators get to manage their combined services from a 'single pane of glass'.



    Our next development phase is just as exciting. We are currently extending the VOSS-4-UC management platform to offer VOSS Assurance and Analytics, to simultaneously monitor and health-check Cisco and Microsoft services, at scale.

    This is almost impossible to do without a fully integrated multi-vendor management and assurance and analytics platforms. We are delighted that our VOSS architecture is so well aligned to support large scale deployments like this.

    To find out more about this project, please get in touch.

    Further reading:

     

  • VOSS Blog

    Integrating Microsoft Teams in your Digital Workplace Strategy without Disruption, Increased Risk, or Added Cost

    Tim Jalland, Solution Manager, VOSS



    Join our webinar:

    Tuesday March 2, 2021
    8am San Francisco / 11am New York / 4pm London / 5pm Paris

    Register here

    We are holding a webinar next week to review the options for integrating enterprise voice into your Microsoft Teams workplace strategy. We will be supported by Phil Edholm, an independent and recognised industry veteran on this topic, and we will be covering the various options available to organisations.

    As the title highlights, we will focus on how to satisfy increasing demand to use Microsoft Teams as a full collaboration client including telephony, without adding unnecessary cost, risk, or disruption to your operation.

    The webinar will look at how to effectively manage, operate and assure your solution, as a single environment that encompasses both enterprise voice and collaboration tools. The webinar will also include a not-to-be-missed demonstration on how to go about this using VOSS-4-UC. 

    I look forward to seeing you there!

    Further reading:

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion