Automatic call distribution – director

The VOSS Services team can rapidly adapt VOSS data and device models, configuration templates, orchestration workflows and IT integrations, all within a highly agile, core product framework, to better match your business requirements.

Asymmetric digital subscriber line

Automatic message accounting

Automatic number identification

Application programming interface

Automated attendant or auto attendant system

AVVID XML layer

Called number

Business communications operations management

Basic rate interface

The automation of IT workflows and processes to fit any business environment

The term “Business Transformation” encapsulates the way that organizations are introducing automation and digital technology into all areas of their business to revolutionize the way they operate and deliver value to customers.

Bring your own device

Country code

Common channel interoffice signalling

Call Data Records

Communications enabled business processes

Cisco Emergency Responder

Call forward

Caller ID

Cisco IM & Presence multi-device client

Cisco Unified Presence is a standards based platform that collects information from multiple sources

Cisco secure survivable remote site telephony

Cisco Unified Computing System

Solution for video conferencing, online meetings, screen share, webinars, web conferencing, and cloud calling

Command-line interface or calling line identification

Caller ID – Caller line ID

Calling line identification presentation

Calling line identification restriction

(CID) ID assigned to each CUCM PBX cluster

Cognitive collaboration is the practice of applying specific behavioral guidelines to an environment, giving staff the support and guidance they need to create a better atmosphere that improves collaboration. It completely transforms the way we think about company culture and helps employers find ways to improve the employee experience and remove any factors that are detrimental to productivity.

Connected line presentation

Known as call centers and contact centers – includes the contact center hardware solutions and contact center software solutions.

Class of service

Call processing identifier (unique system-wide) or call processing ID

Communications Service Provider

Calling search space

Call type

Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco Unified Presence Server

Direct dial central office (opposite of DID)

Direct distance dialling

Direct dial inward (same as DID)

Digital enhanced cordless telecommunications

Automatically generates the driver used to communicate with external applications and associated devices (like phones, and other communications devices).

Dynamic host configuration protocol

A dial plan establishes the expected number and pattern of digits for a telephone number, including country codes, access codes, area codes, extension numbers and all combinations of digits dialed. Dial plans must comply with the telephone networks to which they connect.

Direct dial inward (same as DDI)

The term “Digital Business Transformation” encapsulates the way that organizations are introducing automation and digital technology into all areas of their business to revolutionize the way they operate and deliver value to customers.

The virtual equal of a physical office space, and includes employee devices, apps, tools, software, and platforms.

A central point of control over the whole environment, to make it faster, easier, and more repeatable to execute any given task, respond to any given problem, or scale to support new services or higher headcount.

A digital workplace solution – also known as digital workplace tools – should include the full suite of unified communications and collaboration tools (audio phones, audio messaging, audio conferencing, instant messaging, presence awareness, soft phones, web conferencing, video conferencing, workplace collaboration i.e. Teams rooms, unified messaging, and other services spanning both real-time and non-real-time communication engagements), plus productivity tools (such as collaborative digital file sharing, collaborative digital whiteboards etc).

Organizations should have a clear set of objectives for their digital workplace, accompanied with a timeline for execution. This is the digital workplace strategy.

Digital multiplex system

Directory number

Dialled number identification system

Dial plan

Dial peer code

Digital private network signalling system

Digital subscriber line

Dual-tone multi-frequency

A method for distributed processing of data and multi-threaded distribution within heterogeneous cluster-based and standalone server architectures.

ITU-T recommendation defining PSTN numbering plan E164

E164 numbers must always be unique

Event data records

Extended ISDN user part

End of line / End of life

Extension and external prefix

Extension

FCAPS is an acronym for the following operational systems:

– Fault management
– Configuration management
– Accounting management
– Performance management
– Security management

The purpose for ISO’s FCAPS initiative was based on everyone understanding that the full suite of FCAPS was necessary to maintain your IT and network systems to a high level.

Frequency-division multiplexing

Full internal number = CPID + RID + SLC + EXTN Cisco Unified CM DN

Fixed mobile convergence

Full national number

Gatekeeper

Open source application server

General packet radio service

Global system for mobile communications

Graphical user interface

Gateway

Standard for video encoding

Cisco Hosted Collaboration Solution

Hosted Unified Communication Solution (HUCS) is a comprehensive, converged IP communications system of data, voice, video, and mobility applications, enabling more effective and secure personal communications that directly affect both sales and profitability

Hosted – managed – unified communications solution

Hosted unified communications solution

A hybrid working model is where staff are free to perform their daily tasks from home or from the office.

Call processing identifier, IPPBX-based

International direct distance dialling

Incumbent local exchange carrier

Instant messaging

Stands for Installs, Moves, Adds and Change

IP multimedia subsystem

Industry 4.0 (also known as the fourth industrial revolution or 4IR) is changing the way that companies manufacture, improve, and distribute their products. By adopting and integrating the very latest technologies (including IoT, cloud computing, performance management and analytics, AI, machine learning and RPA), organizations are harnessing interconnectivity and smart automation to improve the industrial landscape.

Internetwork operating system

Internet protocol

An IP (Internet Protocol) PBX (Private branch exchange) is a PBX that provides audio, video, and instant messaging communication through the TCP/IP protocol stack for its internal network and interconnects its internal network with the Public Switched Telephone Network (PSTN) for telephony communication.

IP addressing should be unique

Internet protocol telephony (IP telephony)

Now Movius

Cisco IP Solution Centre

International subscriber dialling

Integrated services digital network

Inter-site prefix

Integrated services router

ISDN user part

ITIL stands for the IT Infrastructure Library. According to CIO.com, ITIL is a framework of best practices for delivering IT services. CIO explains that ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

IT Service Management (ITSM) is the process in which a team manages the end-to-end delivery of IT services to customers. At the heart of ITSM is the belief that IT should be delivered as a service. ITSM includes all processes and activities to design, create, deliver, and support IT services.

Interactive voice response

Location name must be unique within a customer

Lightweight directory access protocol

Routing identifier, location-based

VOSS MaaS (Management as a Service) provides all the capabilities and benefits of our award-winning and industry-leading VOSS product suite, with the added convenience and benefit of a hosted delivery model. VOSS MaaS makes it faster and easier to implement and realize the benefits of an end-to-end collaboration automation solution.

A media access control address

Moves, Adds, Changes

Moves, Adds, Changes, Deletes

Main distribution frame

Multi-frequency

Multi-frequency

Media gateway control protocol

Man-machine language

Managed Service Provider

Multi-tenant

Message waiting indicator

North American numbering plan

Netwise CMG telephony server

Next generation network

Nature of address

Network time protocol

Operations support systems

Over the top players, such as Amazon, Google

Open virtual appliance

Open virtualization format

Private automated branch exchange

Private branch exchange

Padded country code

PSTN gateway

See the MAC Address glossary entry

Phone Server is a telephony application server that provides registration and call handling features for devices (SIP Phones, Clients and End-Points). It is installed into the same network as the client end-points and then connected (SIP Trunking) into the existing UC or telephony system.

Private manual branch exchange

Plain old telephone service

Primary rate interface

Public switched telephone network

Push to talk

Quality of service

Q signalling

Padded country code

Cisco PGW (Protocol Gateway)

Recent change memory administration centre

In computing, representational state transfer (REST) is the software architectural style of the worldwide web. REST gives a coordinated set of constraints to the design of components in a distributed hypermedia system that can lead to a higher-performing and more maintainable architecture.

To the extent that systems conform to the constraints of REST they can be called RESTful. RESTful systems typically, but not always, communicate over Hypertext Transfer Protocol (HTTP) with the same HTTP verbs (GET, POST, PUT, DELETE, etc.) which web browsers use to retrieve web pages and to send data to remote servers. REST interfaces with external systems using resources identified by Uniform Resource Identifier (URI).

Routing ID

Return on investment

Robotic process automation (RPA) is a form of business process automation technology that makes it easy to build, deploy, and manage software robots that emulate human actions and interact with digital systems and software.

Skinny client control protocol

Automate external scriptable operations including automatically configuring devices like routers and switches, executing external shell operations, file and data handling, and text-based data processing to name just a few.

Software defined networking

Service delivery platform

Single frequency supervision tone (2600)

Session initiation protocol for instant messaging & presence leveraging extensions (SIP IM & Presence)

The Session Initiation Protocol (SIP) is a signaling protocol, widely used for setting up and tearing down multimedia communication sessions such as voice and video calls over the Internet.

An internet telephony service provider would provide SIP trunking to enterprises that want to make full use of their installed IP-PBXs and communicate internally and externally over IP. Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business, a SIP trunk allows a company to replace these traditional fixed PSTN lines with PSTN connectivity via a SIP trunking service provider on the internet.

Site location code (unique within a customer)

Small to medium sized enterprise

Short message service or text messages

Simple network management protocol

Single number reach

Simple object access protocol

Service provider

Survivable remote site telephony

Signalling system 7

Single sign on

Subscriber trunk dialing

Telephony application programming interface

Total Cost of Ownership

The Transmission Control Protocol (TCP) is one of the core protocols of the Internet protocol suite (IP), and is so common that the entire suite is often called TCP/IP

Type of number

Text to speech

Unit automatic exchange

Unified communications

Unified communications and collaboration

Unified communications service delivery platform

Unified communications as a service

Unified communications service delivery platform

The decoupling of logical resources (such as processing power, memory, and storage) from physical assets (such as computational hosts)

Virtual machine

Voice over internet protocol

Modular UC management architecture from VOSS, now known at VOSS Automate

Digital workplace management platform

UC performance management platform

UC big data transformation platform

Wireless application protocol

Web real-time communication

Wireless telephony applications interface

Extensible markup language

Extensible messaging & Presence protocol (Jabber)