ACD
Automatic call distribution – director
The VOSS Services team can rapidly adapt VOSS data and device models, configuration templates, orchestration workflows and IT integrations, all within a highly agile, core product framework, to better match your business requirements.
ADSL
Asymmetric digital subscriber line
AMA
Automatic message accounting
ANI
Automatic number identification
API
Application programming interface
Auto Attendant
Automated attendant or auto attendant system
AXL
AVVID XML layer
B number
Called number
BCOM
Business communications operations management
BRI
Basic rate interface
Business Process Automation
The automation of IT workflows and processes to fit any business environment
The term “Business Transformation” encapsulates the way that organizations are introducing automation and digital technology into all areas of their business to revolutionize the way they operate and deliver value to customers.
BYOD
Bring your own device
CC
Country code
CCIS
Common channel interoffice signalling
CDRs
Call Data Records
CEPB
Communications enabled business processes
CER
Cisco Emergency Responder
CF
Call forward
CID
Caller ID
Cisco Jabber
Cisco IM & Presence multi-device client
Cisco Presence
Cisco Unified Presence is a standards based platform that collects information from multiple sources
Cisco SRST
Cisco secure survivable remote site telephony
Cisco UCS
Cisco Unified Computing System
Cisco Webex
Solution for video conferencing, online meetings, screen share, webinars, web conferencing, and cloud calling
CLI
Command-line interface or calling line identification
CLID
Caller ID – Caller line ID
CLIP
Calling line identification presentation
CLIR
Calling line identification restriction
Cluster ID
(CID) ID assigned to each CUCM PBX cluster
Cognitive collaboration is the practice of applying specific behavioral guidelines to an environment, giving staff the support and guidance they need to create a better atmosphere that improves collaboration. It completely transforms the way we think about company culture and helps employers find ways to improve the employee experience and remove any factors that are detrimental to productivity.
COLP
Connected line presentation
Known as call centers and contact centers – includes the contact center hardware solutions and contact center software solutions.
CoS
Class of service
CPID
Call processing identifier (unique system-wide) or call processing ID
CSP
Communications Service Provider
CSS
Calling search space
CT
Call type
CTI
Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.
CUCM
Cisco Unified Communications Manager
CUCx
Cisco Unity Connection
CUPS
Cisco Unified Presence Server
DDCO
Direct dial central office (opposite of DID)
DDD
Direct distance dialling
DDI
Direct dial inward (same as DID)
DECT
Digital enhanced cordless telecommunications
Device Model Generator
Automatically generates the driver used to communicate with external applications and associated devices (like phones, and other communications devices).
DHCP
Dynamic host configuration protocol
Dial plan
A dial plan establishes the expected number and pattern of digits for a telephone number, including country codes, access codes, area codes, extension numbers and all combinations of digits dialed. Dial plans must comply with the telephone networks to which they connect.
DID
Direct dial inward (same as DDI)
The term “Digital Business Transformation” encapsulates the way that organizations are introducing automation and digital technology into all areas of their business to revolutionize the way they operate and deliver value to customers.
The virtual equal of a physical office space, and includes employee devices, apps, tools, software, and platforms.
A central point of control over the whole environment, to make it faster, easier, and more repeatable to execute any given task, respond to any given problem, or scale to support new services or higher headcount.
A digital workplace solution – also known as digital workplace tools – should include the full suite of unified communications and collaboration tools (audio phones, audio messaging, audio conferencing, instant messaging, presence awareness, soft phones, web conferencing, video conferencing, workplace collaboration i.e. Teams rooms, unified messaging, and other services spanning both real-time and non-real-time communication engagements), plus productivity tools (such as collaborative digital file sharing, collaborative digital whiteboards etc).
Organizations should have a clear set of objectives for their digital workplace, accompanied with a timeline for execution. This is the digital workplace strategy.
DMS
Digital multiplex system
DN
Directory number
DNIS
Dialled number identification system
DP
Dial plan
DPCODE
Dial peer code
DPNSS
Digital private network signalling system
DSL
Digital subscriber line
DTMF
Dual-tone multi-frequency
Dynamic Data Processing and Delivery
A method for distributed processing of data and multi-threaded distribution within heterogeneous cluster-based and standalone server architectures.
E164
ITU-T recommendation defining PSTN numbering plan E164
E164 numbers
E164 numbers must always be unique
EDRs
Event data records
EISUP
Extended ISDN user part
EOL
End of line / End of life
EXT
Extension and external prefix
EXTN
Extension
FCAPS is an acronym for the following operational systems:
– Fault management
– Configuration management
– Accounting management
– Performance management
– Security management
The purpose for ISO’s FCAPS initiative was based on everyone understanding that the full suite of FCAPS was necessary to maintain your IT and network systems to a high level.
FDM
Frequency-division multiplexing
FINT or Fint
Full internal number = CPID + RID + SLC + EXTN Cisco Unified CM DN
FMC
Fixed mobile convergence
FNN
Full national number
GK
Gatekeeper
Glassfish
Open source application server
GPRS
General packet radio service
GSM
Global system for mobile communications
GUI
Graphical user interface
GW
Gateway
H.264
Standard for video encoding
HCS
Cisco Hosted Collaboration Solution
H-UCS
Hosted Unified Communication Solution (HUCS) is a comprehensive, converged IP communications system of data, voice, video, and mobility applications, enabling more effective and secure personal communications that directly affect both sales and profitability
H – M-UCS
Hosted – managed – unified communications solution
Hosted UCS
Hosted unified communications solution
A hybrid working model is where staff are free to perform their daily tasks from home or from the office.
ICPID
Call processing identifier, IPPBX-based
IDDD
International direct distance dialling
ILEC
Incumbent local exchange carrier
IM
Instant messaging
IMACS
Stands for Installs, Moves, Adds and Change
IMS
IP multimedia subsystem
Industry 4.0 (also known as the fourth industrial revolution or 4IR) is changing the way that companies manufacture, improve, and distribute their products. By adopting and integrating the very latest technologies (including IoT, cloud computing, performance management and analytics, AI, machine learning and RPA), organizations are harnessing interconnectivity and smart automation to improve the industrial landscape.
IOS
Internetwork operating system
IP
Internet protocol
IP-PBX
An IP (Internet Protocol) PBX (Private branch exchange) is a PBX that provides audio, video, and instant messaging communication through the TCP/IP protocol stack for its internal network and interconnects its internal network with the Public Switched Telephone Network (PSTN) for telephony communication.
IP addressing
IP addressing should be unique
IPT
Internet protocol telephony (IP telephony)
IP Unity
Now Movius
ISC
Cisco IP Solution Centre
ISD
International subscriber dialling
ISDN
Integrated services digital network
ISP
Inter-site prefix
ISR
Integrated services router
ISUP
ISDN user part
ITIL stands for the IT Infrastructure Library. According to CIO.com, ITIL is a framework of best practices for delivering IT services. CIO explains that ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.
IT Service Management (ITSM) is the process in which a team manages the end-to-end delivery of IT services to customers. At the heart of ITSM is the belief that IT should be delivered as a service. ITSM includes all processes and activities to design, create, deliver, and support IT services.
IVR
Interactive voice response
Location name
Location name must be unique within a customer
LDAP
Lightweight directory access protocol
LRID
Routing identifier, location-based
VOSS MaaS (Management as a Service) provides all the capabilities and benefits of our award-winning and industry-leading VOSS product suite, with the added convenience and benefit of a hosted delivery model. VOSS MaaS makes it faster and easier to implement and realize the benefits of an end-to-end collaboration automation solution.
MAC address
A media access control address
MACs
Moves, Adds, Changes
MACDs
Moves, Adds, Changes, Deletes
MDF
Main distribution frame
MF
Multi-frequency
MF
Multi-frequency
MGCP
Media gateway control protocol
MML
Man-machine language
MSP
Managed Service Provider
MT
Multi-tenant
MWI
Message waiting indicator
NANP
North American numbering plan
Netwise
Netwise CMG telephony server
NGN
Next generation network
NOA
Nature of address
NTP
Network time protocol
OSS
Operations support systems
OTT
Over the top players, such as Amazon, Google
OVA
Open virtual appliance
OVF
Open virtualization format
PABX
Private automated branch exchange
PBX
Private branch exchange
PCC
Padded country code
PGW
PSTN gateway
Phone MAC address
See the MAC Address glossary entry
Phone Server is a telephony application server that provides registration and call handling features for devices (SIP Phones, Clients and End-Points). It is installed into the same network as the client end-points and then connected (SIP Trunking) into the existing UC or telephony system.
PMBX
Private manual branch exchange
POTS
Plain old telephone service
PRI
Primary rate interface
PSTN
Public switched telephone network
PTT
Push to talk
QoS
Quality of service
QSIG
Q signalling
PCC
Padded country code
Protocol Gateway
Cisco PGW (Protocol Gateway)
RCMAC
Recent change memory administration centre
REST
In computing, representational state transfer (REST) is the software architectural style of the worldwide web. REST gives a coordinated set of constraints to the design of components in a distributed hypermedia system that can lead to a higher-performing and more maintainable architecture.
RESTful
To the extent that systems conform to the constraints of REST they can be called RESTful. RESTful systems typically, but not always, communicate over Hypertext Transfer Protocol (HTTP) with the same HTTP verbs (GET, POST, PUT, DELETE, etc.) which web browsers use to retrieve web pages and to send data to remote servers. REST interfaces with external systems using resources identified by Uniform Resource Identifier (URI).
RID
Routing ID
ROI
Return on investment
Robotic process automation (RPA) is a form of business process automation technology that makes it easy to build, deploy, and manage software robots that emulate human actions and interact with digital systems and software.
SCCP
Skinny client control protocol
Scripting Engine
Automate external scriptable operations including automatically configuring devices like routers and switches, executing external shell operations, file and data handling, and text-based data processing to name just a few.
SDN
Software defined networking
SDP
Service delivery platform
SF
Single frequency supervision tone (2600)
SIMPLE
Session initiation protocol for instant messaging & presence leveraging extensions (SIP IM & Presence)
SIP
The Session Initiation Protocol (SIP) is a signaling protocol, widely used for setting up and tearing down multimedia communication sessions such as voice and video calls over the Internet.
SIP Trunking
An internet telephony service provider would provide SIP trunking to enterprises that want to make full use of their installed IP-PBXs and communicate internally and externally over IP. Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business, a SIP trunk allows a company to replace these traditional fixed PSTN lines with PSTN connectivity via a SIP trunking service provider on the internet.
SLC
Site location code (unique within a customer)
SME
Small to medium sized enterprise
SMS
Short message service or text messages
SNMP
Simple network management protocol
SNR
Single number reach
SOAP
Simple object access protocol
SP
Service provider
SRST
Survivable remote site telephony
SS7
Signalling system 7
SSO
Single sign on
STD
Subscriber trunk dialing
TAPI
Telephony application programming interface
TCO
Total Cost of Ownership
TCP/IP Network
The Transmission Control Protocol (TCP) is one of the core protocols of the Internet protocol suite (IP), and is so common that the entire suite is often called TCP/IP
TON
Type of number
TTS
Text to speech
UAX
Unit automatic exchange
UC
Unified communications
UC&C
Unified communications and collaboration
UC SDP
Unified communications service delivery platform
Unified communications as a service
UC SDP
Unified communications service delivery platform
Virtualization
The decoupling of logical resources (such as processing power, memory, and storage) from physical assets (such as computational hosts)
VM
Virtual machine
VOIP
Voice over internet protocol
VOSS-4-UC
Modular UC management architecture from VOSS, now known at VOSS Automate
VOSS Automate
Digital workplace management platform
UC performance management platform
VOSS Migrate
UC big data transformation platform
WAP
Wireless application protocol
WebRTC
Web real-time communication
WTAI
Wireless telephony applications interface
XML
Extensible markup language
XMPP
Extensible messaging & Presence protocol (Jabber)