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Business Drivers

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Digital workplace management

Implement, integrate, and manage the tools you need to transform your digital workplace

The digital workplace embraces the idea that organizations should use digital business transformation to align technology, employees, and business processes to improve operational efficiency and meet organizational goals. The digital workplace is therefore the virtual equal of the physical office space, and includes employee devices, apps, tools, software, and platforms.

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Business process automation

Automate and optimize your new digitally focused business processes

Business process automation (BPA) – also known as business automation or business transformation – is the technology-enabled automation of complex business processes. The aim of a BPA strategy is to streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, and contain costs. BPA integrates applications, restructures staff resources, and uses software applications to achieve these goals.

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Service agility

The need for an agile framework to manage your digital workplace

Until recently, the management of unified communications and collaboration platforms has tended towards standardization as this is a way to introduce automation: the rationale being that by standardizing on certain business processes, automation can be introduced. However, standardization does not promote agility, flexibility, or indeed mobility. And, recent changes to business working practises have contributed significantly towards a trend for enterprise organizations to desire a highly agile and flexible digital workplace strategy.

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Cost management

Understand service adoption and license usage, to optimize costs

Organizations that are embracing the digital workplace and a remote workforce need to equip staff with the collaboration tools they need to do their job, which can lead to spiralling costs. There are many ways to harness automation management and performance management technology to make operational efficiencies.

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User experience

Ensure a positive end user experience to improve productivity and fuel growth

As the concept of the digital workplace takes hold, how do you take control of your multi-vendor collaboration platform to ensure that customer and employee experience remains positive? Have you got a handle on issues that are affecting customer or employee satisfaction?

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Vendor transition

Seamlessly implement and integrate best of breed technologies to support your business transformation

As unified communications and collaboration tools become more sophisticated, organizations are selecting best of breed tools that suit specific requirements, rather than a single-vendor option.

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