Business process automation (BPA) – also known as business automation or business transformation – is the technology-enabled automation of complex business processes. The aim of a BPA strategy is to streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, and contain costs. BPA integrates applications, restructures staff resources, and uses software applications to achieve these goals.
So, how does BPA impact your unified communications (UC) and collaboration strategy? The new normal supports hybrid and remote workers, and ensuring that staff function efficiently – regardless of location. Delivering the right UC and collaboration tools to your staff, and then managing these tools effectively, is paramount to the success of your business and to the satisfaction of your employees.
When you incorporate your UC and collaboration processes into your overall BPA strategy, you will realize greater benefits enabling your business to flourish. See how the VOSS suite can help you shape your business process automation strategy: