User and device onboarding – In order to benefit from the productivity efficiencies that unified communications (UC) and collaboration has to offer, end user adoption is key. Until your employees – or if you’re a service provider, your customers’ employees – fully adopt the collaboration tools that you offer, you will not achieve success. Therefore, it is critically important to onboard users and devices to your platform as quickly and as efficiently as possible. It’s also vital to make sure that end users are well trained and confident users of the tools, so that they become more efficient and more successful collaborators, as a result of the UC tools that they are using.
Performance management insight – Getting a deep insight into service adoption rates and license usage will help you better understand employee behavior, enable you to make changes that improve productivity, and result in operational efficiencies. Historically, gathering data about service usage, service adoption, user trends, and license consumption has been very challenging in a multi-application UC environment. Having access to a tool that gives powerful business context insights and visibility to drive efficiency and understanding is becoming increasingly important.
Self-healing – There is no better way to optimize costs by having the ability to “self-heal”. Collaboration environments generate big data sets. Applying AI and machine learning to this data increases intelligence and insight to provide recommendations based on policies, thresholds and responses. Why not take this a step further with self-healing, by extracting data, analyzing, diagnosing, and applying corrective rules through automated workflows with minimal to no human intervention.
See how VOSS can help: