Until recently, the management of unified communications and collaboration platforms has tended towards standardization as this is a way to introduce automation: the rationale being that by standardizing on certain business processes, automation can be introduced. However, standardization does not promote agility or flexibility, or indeed mobility. And, recent changes to business working practises have contributed significantly towards a trend for enterprise organizations to desire an agile and flexible digital workplace strategy.
Digital business transformation is everywhere. Traditional communications are nothing like the collaborative environment that we operate in today. Unified communications and collaboration tools must adapt to suit the evolving requirements of your staff. In order to carry out – and maintain – a successful digital business transformation, we must provide a consistent and reliable automation framework during and after intense times of change.
The increasingly diverse digital workplace infrastructure, and the ever-changing parameters to support remote working, hot-desking, flexible employment contracts, and fixed mobile convergence, is complex. Basic or homegrown automation management tools just are not up to the job of catering for the demand that is being put on them. Automation management tools need to be flexible enough to change, agile enough to respond quickly, and resilient.
Enterprises want best in class, and therefore need to successfully mesh an array of multi-vendor technologies into a seamless collaboration experience. This requires a highly intelligent automation management solution that allows technologies from disparate vendors to coexist and cooperate.
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