As unified communications (UC) and collaboration tools become more sophisticated, organizations are selecting best of breed tools that suit specific requirements, rather than a single-vendor option. When companies offer multi-vendor UC services and applications that suit the varied needs of its staff, employee satisfaction and productivity increases. However, in multi-vendor environments, the management of these tools becomes much more complex.
A quality automation management platform will take that complexity away, by giving a single pane of glass view into all tools – no matter which vendor – without the need for “swivel chair management” across applications or vendor solutions. The automation platform should manage all end-to-end processes to deliver multi-service and feature-rich UC and collaboration. Additionally, administrators will no longer be required to have expertise in all vendor-specific platforms, as all collaboration tools can be managed from a single portal.
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