VOSS Solutions

Customer Solutions Architect Australia

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Company

VOSS, a leader in service delivery and assurance software, helps organizations meet their rapidly changing Unified Communications (UC) requirements. The VOSS real time and fully automated UC service delivery platform addresses the challenges involved in managing the UC lifecycle: initial design; build and deployment; support and administration, enabling customers to operate and monitor highly flexible UC and IP telephony networks.

VOSS customers include prominent global service providers, niche managed service providers, and large enterprises. For more information visit www.voss-solutions.com

Purpose of Position

The Customer Solutions Architect (CSA) will work alongside the VOSS sales teams, typically assigned to one or more strategic accounts, and their primary objective will be to provide technical expertise and sales support during the entire customer life cycle. The CSA owns the technical account relationships within named strategic accounts and strategizes with the Account Manager on how best to achieve our goals. Additionally the CSA will also maintain the list of requests and enhancements the customers they work with have and will work closely with the VOSS Product Management team to get these prioritised and delivered.

Duties and responsibilities

  • Become an expert in the VOSS Products from an operational perspective
  • Work with the sales team to technically qualify opportunities by arranging discovery workshops or other events to establish the technical and business challenges and opportunities where VOSS can provide value through our automation solutions
  • Perform product and solution demonstrations to prospective customers to show how the VOSS solutions can be applied to resolve business problems or exploit business opportunities
  • Build and nurture relationships with the influencing customer technical resources and provide day to day technical support to build and maintain credibility as a valued business partner
  • Collaborate with wider services team to build deployment and migration plans, transfer knowledge gained during the pre-sales process and the upfront discovery workshops
  • Collaborate with product management and engineering to engage in the sales process, retaining ownership of the process to get product enhancements and custom solutions successfully delivered
  • Maintain ownership and oversight of the post-sale deployment program to ensure that ultimately the production solution is delivering on the expectations created during the sales cycle
  • Work closely with the accounts to understand their business (and potential end customers) and have a good view of what their business problems and business challenges are and work with VOSS Product Management and Sales to leverage existing solutions we already have, to deal with these issues or even potentially create new solutions
  • Use the credibility attained and the relationships/contacts developed in the account to seek cross selling and up selling opportunities
  • Provide market and customer input to the VOSS product roadmap

Technical skills and experience

  • At least 4 years of Cisco and/or Microsoft UC deployment and operational experience in either major telecom service providers or large enterprises
  • Experience working in an operational role, including basic project management skills
  • Experience working with UC management tools and UC collaboration software
  • Preferred 2+ years of technical account management or presales engineering
  • Exposure to software integration projects advantageous

Competencies

  • Problem solving and critical thinking skills
  • Ability to work under pressure on multiple projects and deliverables simultaneously
  • Self-reliant, self-managing team player with good interpersonal skills required
  • Ability to work successfully with large, complex teams
  • Confidence to own responsibility to get things done

Minimum qualifications

  • Cisco and Microsoft experience is advantageous
  • A degree in Computer Science or Information Systems is preferred
  • ServiceNow experience is advantageous

Driving/Travel requirements

  • Must hold current valid driver’s license and passport
  • Must be able to travel from time to time (up to 25%)
  • You must have the legal right to work in Australia
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