Business Communications Operations Management (BCOM) from VOSS Solutions
Business communications operations management (BCOM) is a category of management products that automate the configuration and operations of modern enterprise communications solutions in order to simplify the challenge of managing today's increasingly sophisticated communications environments.
What is the purpose of BCOM?
This diagram shows that BCOM is at the heart of a business communications operation system, interconnecting all services and applications, across the lifecycle of platform.
UC management experts, including VOSS, have joined forces to support this initiative, to drive awareness that BCOM solutions are critical in organizations moving from simple traditional telephony to sophisticated modern business communications and UC systems.
BC Strategies' take on BCOM
According to BC Strategies, the functions and complexity of UC have dramatically increased the challenge for operational teams. To better manage the deployment and ongoing operations of UC systems, Business Communications Operations Management (BCOM) solutions drive configurations across the communications platforms and systems in the enterprise based on a wide range of lifecycle change events. Key elements of BCOM solutions are: multi-application, multi-device, multi-vendor, multi-system, multi-tenant, multi-region, and comprehensive integration to business and user lifecycle events.
The impact of BCOM solutions are potentially critical in organizations moving from simple traditional telephony to sophisticated modern Business Communications and UC systems. BCOM solutions reduce costs and dramatically reduce errors by effectively managing resources and automating configuration steps and processes. Being freed from the crushing load of routine configuration and changes enables staff to focus on successful implementations, improving user adoption, and adding new capabilities, which increase business effectiveness.
What do the analysts say about BCOM?
"The more sophisticated UC becomes, the greater the need for automated and integrated business communications operations management"
Phil Edholm, UC Strategies
"Today about 50% of the total 5-year ownership cost of a communications solution is the staff time required for operations and management, a percentage that has been increasing as licensing and hardware costs decline. Reducing this operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organisations."
Marty Parker, UniComm Consulting
"We are seeing a large number of customers migrating to Skype for Business (Lync), but retaining their existing voice infrastructure for an extended period. The operations and configurations in these transitions is challenging, and the tools that VOSS provide are essential to a successful technology transition and user migration."
Kevin Kieller, EnableUC
"Success in UC is often dependent on adoption of new capabilities and the impact on the business. VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."
Blair Pleasant, CommFusion
BCOM - Further reading
- In the press
- UC Strategies articles
- BCOM – More Important Than Ever
- CDK Global / VOSS Solutions - Business Communications Operations Management (BCOM) Case Study
- Business Communications Operations Management (BCOM)
- Avoiding UC failure
- VOSS Solutions - Delivering BCOM Automation
- Podcast: Living in a Multi-Vendor World – Is BCOM a Key to Success?
- Introducing Business Communications Operations Management (BCOM) - A New Management and Operations Paradigm
- New Unified Communications Product Segment: Business Communications Operations Management (BCOM)
- No Jitter articles
Want to know more about BCOM?