An introduction to UC management
The challenge of managing a complete enterprise UC infrastructure, and ensuring service quality to end users, is getting harder. Most UC deployments involve multiple solutions, vendors, interfaces, and management methodologies, which leads to extraordinary complexity and higher costs: e.g. the costs required to troubleshoot problems, introduce new features, reconfigure systems, and manage user onboarding/offboarding.
Harness the Benefits of UC Management!
Do you want to cut communications costs, and increase efficiency with standardization and automation? Do you wan to change how your UC is deployed, delivered and operated? Do you want to realize financial, and user benefits? Then read on!
How Does UC Management Fit In?
The VOSS UC management platform provides a central point of control over the UC environment, to make it faster, easier, and less costly to execute any given task, respond to any given problem, or scale to support new services or higher headcount.
What to Look For
Not all UC management systems are created equal. The VOSS UC management platform is more sophisticated, comprehensive, and feature-complete than others, and yields superior value as a result.
- Ease of use Ease of use is important. The goal should be to abstract out complexity when possible, yet support technical depth when that’s needed.
- Flexibility Flexibility is another major factor. Since UC services and architectures are in a constant state of flux, any management system must be able to adapt in parallel.
- Single pane of glass implementation A single interface used to perform all tasks — can boost ease of use and thus accelerate key tasks like service provisioning that are time-critical, thus also lowering operational expenses.
- Role-based access control RBAC allows different team members, with different privileges and responsibilities, to perform their job duties based on the requirements of those jobs.
- Device management If comprehensive, device management allows all the devices relevant to the UC architecture to be supported, instead of forcing managers to shift interfaces for certain tasks.
- Optimized, flexible dial plan management An enterprise’s telephony network is complex and ever-changing; the more flexibility in handling the way calls are routed across a VoIP network, the lower the operational costs will be, and the better able the UC management system will be able to respond to changing service requirements.
Meeting the needs of an enterprise-class architecture will require a UC management system to be able to support/address a number of critical tasks or infrastructural elements. These include virtualization and centralization, gateway management, SIP trunk management, aggregation layer management, and multi-vendor management. Clearly, necessary scalability (to support future growth) and security (to limit access only to the right individuals, with the right privileges) must also be provided.
Support for expansion APIs can allow the organization to customize the UC management system to suit its needs even more comprehensively over time, adding new functionality as it becomes necessary or creating new integrations.
The VOSS UC management platform addresses all of these requirements, in order to reduce an organization's total cost of ownership.
Read more: An Enterprise Guide to UC Management