VOSS Solutions

An Introduction to VOSS-4-UC Multi-Vendor Management: Hybrid Cisco & Microsoft UC

Harness the power of the VOSS-4-UC management platform to enable the central, multi-vendor management of Cisco and Microsoft UC services from a single "pane of glass"



What does VOSS do?

VOSS-4-UC is a telecommunications service fulfillment management platform, specifically designed for next generation enterprise communications, in the public / private cloud. VOSS-4-UC is designed to support complex enterprise environments, such as:

  • Multi-cluster
  • Multi-application (with the widest UC coverage of any platform today)
  • Multi-line (with full number inventory management)
  • Multi-device (desk phone, hard phone, Soft phone, smart phone, video, etc.)
  • Multi-level infrastructure (aggregation layer/application layer/local access layer)
  • Multi-region (or even multi-country)
  • Multi-business unit, or agency
  • Multi-tenant (with the ability to support white label services)
  • Multi-pial plan and complex trunking
  • And, of course, multi-vendor


How does VOSS enable Cisco and Microsoft to co-exist?


VOSS-4-UC provides a single control panel / administration portal to enable Cisco UC and Microsoft UC telephony to be managed seamlessly, without the need for specialists with both Cisco and Microsoft expertise (which is a very rare commodity).

Through intuitive web-based "wizards", IT staff are able to automate complex multi-step, multi-vendor, provisioning and activation processes that span many applications and network devices, ranging from Cisco CUCM, CUC, CUP, Gateways/SBCs, together with Microsoft UC front-end servers, mediation servers,  Exchange and AD, plus cloud-based services such as Teams and Office 365.

With VOSS, the administrative complexity of two different technologies is absorbed and reduced to a few key strokes in the VOSS central management portals.


VOSS-4-UC Hybrid Cisco / Microsoft Solution provides:

  • A single, repeatable quick-add subscriber process (or delete subscriber)
    Activates multi-vendor applications and devices to that new user, based on their role and business requirements, rather than based on the technology
  • Faster, easier, repeatable MACDs
    Delivered through an intuitive business portal, irrespective of the underlying technology
  • Highly intuitive end-user portal
    Can be accessed from anywhere on any device to allow an end-user to self-manage their services, features and devices, irrespective of the underlying technology
  • Seamless automation
    For the inter-working of the two technologies (Cisco and Microsoft), such that users can continue to call any other user, irrespective of what technology they are using, with a simple short-code number
  • Seamless integration with Active Directory
    (or LDAP) for user on-boarding/off-boarding, for both Cisco and Microsoft environments
  • Centralized number management
    (e164 numbers and directory numbers) for both Cisco and Microsoft environments
  • Flexible, secure, role-based access control
    This, for example, could limit Cisco specialists to only access Cisco UC infrastructure and users, and Microsoft specialists to only access Skype for Business infrastructure and users, while providing senior IT engineers access to both technologies and the inter-working dial plan logic
  • Full transaction auditing
    (with edit/replay) and logs that spans the hybrid environments


Enabling Cisco HCS and Microsoft UC to coexist allows organizations to:

  • Significantly reduce operational costs which greatly impacts the largest element of the total cost of ownership (TCO)
  • Remove the need to employ different teams to deploy multi-vendor technologies
  • Access a common management platform to simplify and accelerate the process of deploying and integrating new user services such as video, multi-media conferencing and mobility
  • Choose the right technology for your business, confident that the provisioning and administration of a multi-vendor solution is not a barrier

Read more: An Enterprise Guide to UC Management