I want to offer my users access to the latest UC services, but I need to control it: Can VOSS help?
Christopher May, VP Business Development, VOSS
There are two issues that need careful consideration:
Firstly, how to manage the volume of MACDs (moves, adds, changes, deletes) associated with turning UC services on and off, in a timely and scalable manner. Secondly, how to control license usage to effectively manage costs.
1. Basic MACD administration
There is an increasing amount of UC services available to employees, and often, the range of UC services that an employee requires will change from project to project. Therefore, being able to automate the management of UC service activation and deactivation is really important, to save time, costs and to remove the risk of human error.
To carry out a MACD without UC management, an IT administrator would contact the central service desk (either an internally managed team or a 3rd party managed service provider) to log the request via phone, email, a web portal, or a ticket tracking system. The central service desk would receive the change request, and log it into a ticketing system and a works order, which might consist of several independent tasks. This would automatically be passed to a central NOC where the certified engineers are the only people permitted to configure a change on the UC infrastructure. An engineer would be assigned the works order and they would directly access the native interfaces of each underlying system to perform the necessary configuration change. In most cases, a single works order would require the engineer to configure several systems to complete a single business process.
Now let's consider the same example, but this time, with VOSS-4-UC in place. The same IT administrator logs into the UC management portal that shows all of the location’s users and telephony resources. Importantly, they cannot access any other data but their location and the portal can be customized to allow that administrator to perform many functions or only the most basic ones. The IT administrator selects the business process that they require, such as "add X service". The portal takes the administrator through a simple process where phone types, service levels and numbers are offered and selected through drop-down menus. At the end of the process the IT administrator clicks on the “modify” button and that’s it. VOSS-4-UC automatically performs all the manual configuration tasks on all the various systems, replacing the service desk, the NOC and all the works orders. The process is performed in real time, taking less than a minute. The error rates are low and can be corrected by the IT administrator themselves anyway. And the cost is only the time it would have taken the IT administrator to complete a change request … effectively zero dollars.
So when it comes to MACD administration, VOSS gives you the control you need, as UC service licenses can be turned on and off in an automated fashion. Added to this, devolved administration and end user self care can be offered, to distribute the administration across the organization, depending on the importance/sensitivity of the task.
2. License Management
Secondly, with the explosion of UC services and applications, comes the daunting prospect of all of the unused licenses, and their associated costs.
UC services can be expensive, and licenses for uncontrolled use can drive UC costs up. By introducing VOSS-4-UC, there is an immediate control of access to services, which means only the employees that need a user license, can get one. This is an excellent way of managing spiraling UC license costs. In addition, VOSS-4-UC gives access to reports on UC application usage across the organization and the various applications, allowing you to better manage your UC license allocations and costs.
As a result, VOSS-4-UC enables you to offer new services easily when they become available and to specific targeted groups. Its automated configuration of UC services further reduces the time and effort required to introduce and support new UC services as they become available.