Linking back office systems to new cloud communications platform.
Derek Lipscombe, Sales Director, VOSS
With IP, dial tone has become a commodity, and service providers charging for individual calls, is no longer a sustainable business model. More and more, service providers are offering monthly flat rate, per seat bundles that include unlimited calls.
UC offers service providers the ability to charge fees based on usage of high-margin applications such as unified messaging, instant messaging, presence, mobility and collaboration (web and video); each of which may have multiple classes of service.
Service providers must recognize that in order to generate future revenues from new value-added UC services, they need a new way to mediate those services. In addition, service providers need a consistent approach to communications, across the UC environment and all back office functions, so that when the administrator is processing an order or resolving a fault, the data is reliably up to date and consistent throughout the business.
VOSS can help with this, and we have worked closely with our many customers on this exact challenge. You can read a case study here.
At VOSS, we provide numerous options for our customers to integrate our management tools into back office systems as required. As an example, the VOSS technology maintains service activation status for multiple customers over the billing periods, integrating into the billing engine and providing real-time updates on service changes, on a customer by customer basis. We like to call this, event based billing.
The VOSS admin portals can be embedded into existing customer web portals, and our product ships with a comprehensive API, which provides a customer with an alternative method of using and integrating the VOSS technology without using the native GUI or batch interfaces.
Finally, the VOSS technology provides complete bulk administration tools for our applications as a 3rd alternative to GUI or API integration, allowing for system users to bulk load any aspect of the VOSS application, easing integration with legacy system software and existing operational processes.