VOSS Solutions

What are the 4 Secrets for UC Success?

Rob Moore, VP Global Services, VOSS

VOSS Solutions has a great track record in the cloud unified communications (UC) space; we have worked with over 70 hosted and managed UC solutions providers around the globe since 2003. During this time we have helped our customers migrate over 750,000 legacy devices to their cloud and on-premise based UC offerings.

We have learnt many lessons and secrets along the way and now share these with you as we unlock the 4 key secrets for success in managed and hosted UC offerings.

1. Modular & extensible architecture

One size does NOT fit all. The enterprise customers of the cloud providers demand the ability to cherry pick best of breed UC applications and services across an ever growing list of vendor offerings, and the providers need to deliver this in a cost effective way, without needing to carry unnecessary overhead applications. A key to success for any UC solutions provider is the ability to offer a level of customization and cross-vendor support to end customers, and this is a primary area of differentiation between competitors.

The VOSS-4-UC management platform is a fully modular architecture, allowing a service provider or enterprise customer to create a highly customized UC deployment to include only the applications and services they need. The solution can be designed to support a communications system that serves present needs, and adjust that architecture to add or remove service modules as business requirements grow and evolve.

2. Breadth & depth of application support

During the past decade of working with our clients and application vendors, we have seen numerous new product introductions, including hard and soft phone clients, UC applications for mobile devices such as Jabber, and integrated messaging such as IBM Sametime and Microsoft being coupled with Cisco UC communications. We’ve also seen an expansion in the UC application feature sets, including new applications and capabilities to support contact centers, user presence and notifications, and IP telephony capabilities like simultaneous ring across multiple devices as we become a more and more mobilized workforce.

New features and functionality are being introduced at a record setting pace and it is imperative that any UC solution has the capability to take advantage of these new features as they become available, without large migrations or systems overhauls.

VOSS-4-UC with its modular architecture and dynamic API ensures that all features, settings, and applications within the UC platform are made readily available by the VOSS GUI or API, or as part of continual operational workflows. This is possible through VOSS-4-UC’s 100% feature parity, meaning that new capabilities can be easily added or implemented, with zero risk to business continuity.

3. Flexible workflow & business process automation

For very large solutions providers and enterprises, there is a core set of business processes and applications at the heart of these firms which keep the day to day business operations moving forward. No solution, unified communications or otherwise, can be implemented effectively without serious consideration to how it fits within these core processes and the necessary interactions that must take place between them. Such applications and systems are usually of the OSS/BSS type nature, such as billing systems, CRMs, enterprise directory systems (LDAP), etc.

Key to any UC solution will be in its flexibility to be adapted and integrated into existing business operation processes and systems, and to limit the amount of manual overhead necessary for these adaptations.

VOSS-4-UC changes the way UC services are delivered and managed. By designing a revolutionary UC management platform that can be customized to each customer’s needs, VOSS-4-UC offers a flexible workflow structure, allowing for business process modeling and automation. This is critical to ensuring the UC platform is robust, operates quickly and efficiently, and is easy to use and highly automated. The flexibility of VOSS-4-UC permeates the entire architecture, covering: service configuration templates, provisioning operations, granular portal GUI controls, detailed business structure, and of course, a modular look and feel.

4. Centralized management view

What is instantly noticeable when comparing traditional / legacy telephony with new UC solutions is the sheer number of components; a traditional telephony systems usually has two or three components such as a PBX, voicemail system and perhaps some media or music-on-hold device. This low level complexity meant that systems management was relatively straightforward, and an easy task for administrators and engineers. However, UC solutions are highly complex with a half-dozen or more applications all highly integrated, and each serving a specific purpose such as call control, voicemail, contact center, directory services, media/music, voice recording, switchboard/operator services, etc. Such a high level of complexity creates significant challenges for engineers supporting the architecture, as well as administrators who need to setup and manage users and their respective services, usually requiring administrators to access many different systems in a specific order, to activate a user and their services. It is imperative for any UC solution to make it easier for admins and engineers to gain control over complexity of these UC architectures.

The UC industry continues to advance, rolling out new UC services and applications for both on-premise and cloud-based communications architectures. VOSS-4-UC is a management platform that offers a central ‘single pane of glass’ view of the entire UC environment, across on-premise, cloud, and hybrid deployment models, allowing for easy growth and a measured transition from on-premise to cloud. The flexible, modular architecture of VOSS-4-UC enables organizations to choose how much of the UC lifecycle is managed; be it a Day-1 only, Day-2 only, or the full end-to-end management model.

VOSS-4-UC is built upon a sound, yet structurally flexible architecture, fully customizable to your enterprise needs, now and for the future.

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