VOSS Solutions

BroadSoft Management Simplified with VOSS-4-UC - Part 2

Tags: BroadSoft, VOSS-4-UC Permalink

Dan Payne, CTO, VOSS Solutions

In Part 1 of this blog post series, we discussed how VOSS-4-UC is used to take over the management of an existing BroadSoft deployment. VOSS-4-UC provides the ability to map different ways of using BroadWorks multi-tenant levels into a single, predictable organizational structure, which greatly simplifies operational and MACD activities for Service Providers and their Resellers.

In this post, we'll take a look at how VOSS-4-UC simplifies the onboarding of new sites and users in a BroadSoft deployment.

Site Onboarding

In VOSS-4-UC, a site is defined as a physical location where users and devices reside. When creating a new site, there are many aspects that need to be considered, for example,end user roles and feature access, default settings for services and devices, dial plan considerations, call policies etc.

This can quickly become overwhelming to the administrator tasked with onboarding a new site for an existing customer. The complexity can lead to configuration errors and delays in time to revenue. VOSS-4-UC removes this complexity and accelerates time to revenue by employing a templated orchestration approach. This means that all the complex configuration settings can be captured up front in templates and that all aspects of a site will be automatically provisioned using workflows.

The task for the administrator creating the new site has become as simple as entering basic information about the new site and selecting from a set of predefined templates.

In BroadWorks, the following provisioning is taking place:

  • Creation of new group
  • Activate group services as per template
  • Apply web policy settings as per template
  • Apply call policy settings as per template
  • Apply dial plan policy settings as per template

User Onboarding

A similar approach is taken for user onboarding; i.e. predefining the configuration settings to be used for user, device and service provisioning in templates. To simplify the selection of templates even further for the administrator, VOSS-4-UC introduces the concept of a service profile. Service profiles are used to define the different types of users that can exist at a specific site or customer. For example, one customer might have bronze, silver and gold profiles, while another has basic, standard and premium. These profiles determine the services and settings that will be provisioned for a user assigned to a specific profile.

A simplified interface allows the administrator to enter the user’s personal information, select the service profile, select the extension (and phone number), and specify any additional devices and service options the user might have.

The automated workflow will:

  • Create the new user in BroadWorks
  • Associate a number with the user
  • Create the devices in BroadWorks
  • Devices will be associated with the user automatically
  • Assign all relevant services and features to the user

VOSS-4-UC also provides the ability to onboard users in bulk using the same, simple input fields.

In the next post in this series we’ll take a look at how VOSS-4-UC simplifies number management in BroadSoft deployments.

For more information about VOSS-4-UC support for BroadSoft UC environments, please get in touch.