VOSS Solutions

Supporting Microsoft Customers Through Change

Christopher Martini, VP VOSS Solutions

A very good morning to you all. I have had the pleasure of spending the last couple of days (and nights) meeting with so many customers and partners from all over the world, and listening to their UC goals. In addition, I have spent a considerable amount of time on the show floor, checking out the innovative solutions and new product announcements from myriad vendors. The feedback is loud and clear: The future of unified communications is here…..and it isn’t unified. It also doesn’t appear as though it will be any time in the near future.

With Microsoft and Cisco continuing to dominate the UC technology space, and with so many innovative tools that improve business collaboration coming to market, more and more organizations are taking a best in class approach to their UC product decisions. Organizations are more focused on delivering a solution that meets their needs, as opposed to a solution from a given vendor. As a result, there’s never been such demand for a multi-vendor UC management solution that enables you to manage your complex UC environment from a single pane of glass.

This week, I’ve been particularly interested in hearing Microsoft’s strategy and direction. I can’t wait for their keynote which is being delivered by Bob Davis this morning at 10am. In fact, if you stop by the VOSS booth at 12 noon today, you will catch Pat Richard, MVP and Principal Microsoft UC Architect at VOSS, and Jamie Stark, Microsoft Staffer and fellow MVP, hosting a UC Inside Track podcast. The podcast will be recorded live from our booth, and will dig down into the details of the Microsoft keynote, discussing and analyzing Microsoft’s latest news.

Obviously, there is a lot of change and the associated uncertainty regarding Skype for Business and the progression to Teams. While the overall approach has been received positively, and Microsoft is on an exciting evolution path, change is unsettling for organizations that have invested hundreds of thousands, or millions of dollars in their UC infrastructure. Anytime we see one of the heavyweights in the space make extreme and impactful changes to their products, priorities, and roadmap; it can cause end users and customers confusion and a bit of trepidation.

I strongly believe that companies can mitigate risk and uncertainty around these Microsoft changes, and the complex future of UC, by working with VOSS to decouple the management layer from the products they leverage to deliver UC. Organizations like VOSS, who maintain a strategic partnership with Microsoft, stand as a buffer to such drastic changes and can help you stay ahead of the curve.

In short, VOSS can help your management approach remain unified, even if your UC solution can’t be.

We're at booth #1232. We have lots going on at the booth today, so please stop by to say hi, and catch a demo of our industry-leading software. You can read more about our activity at EC, here. .