VOSS – Enabling You to Seamlessly Migrate and Operate Avaya and Microsoft Teams
Jamie Litherland, Solutions Owner, VOSS Solutions
Earlier in November, we held a webinar with IAUG on “How to Migrate and Seamlessly Operate Avaya with Microsoft”. If you missed it, I encourage you to check it out, here.
As always, IAUG were great hosts and organised a fantastic session. We were delighted to have esteemed industry analyst Phil Edholm join us to share his knowledge and insight on the business communications market space; specifically talking about how to successfully adopt new collaboration tools with your traditional telephony environment.
It was clear by the fantastic attendance that the topic resonates with many companies who are looking to address this challenge of retaining their investment in their Avaya estate whilst providing users with other collaboration experience tools, such as Microsoft Teams.
During the session, Phil raised an interesting point that traditional telephony platforms still have a significant part to play for the majority of enterprises. There are organisations who utilise collaboration tools 100% across their business but these are the minority at the enterprise level. With this in mind, we asked our attendees, where are you on your Teams journey:
As the response shows, traditional telephony is still heavily used with less than 10% of reponses outlining their Avaya has been, or will be, decommissioned. One of the other insights we can see is the different stages that companies are at, regarding their transformation journey.
At VOSS, we know from our own customers that each journey is unique, and our CTO, Dan Payne, did a great job of explaining how our flexible tools can help at every stage; from early adoption to integrated operations, then migration to Teams and finally to supporting day-to-day operations.
Whether you are looking to integrate Avaya with Teams – or in fact any traditional telephony solution with newer collaboration applications – having the operations management tools in place is essential to improving user experience, adoption and to track your ROI.
Interestingly, we found with our second poll that over 70% of attendees don’t have operations management tools in place, and nearly half of those are happy with that.
We have found across our customers that the more complex that environments become with contact centres, fixed lines at locations, and cloud collaboration tools, the more critical it is to have the correct automation, assurance and reporting capabilities. All elements of your UC – whether it be a call centre, a cloud collaboration tool, etc – need to be seamlessly integrated, scalable, and flexibly managed to adapt with your business along your journey.
Overall, it is clear from the session that traditional telephony is here to stay for the foreseeable, especially for the contact centre, and so making sure these solutions integrate correctly with new collaboration tools is paramount for positive employee and customer experience. So, making sure you have the tools to empower employees to manage these complex environments through automation, and to report and alert pro-actively across your business, has never been so important.
These challenges are ones that we solve every day at VOSS. If you would like more information or to discuss your specific use case, please contact us.