Home » People Centricity, Location Independence, Resilient Delivery: Gartner

| Blog Post | 2021 | Industry opinion from VOSS Solutions – Read more today from VOSS Solutions

People Centricity, Location Independence, Resilient Delivery: Gartner on the Money with 2021 Predictions

October 21, 2021

Kelly Mark, Area Vice President, North America Sales, VOSS

As 2021 continues growing at a rapid rate, I keep being drawn back to the report that Gartner issued earlier this year, “Top Strategic Technology Trends for 2021”.

In the report, Gartner predicted three key trends that would take hold in 2021:

  • People centricity: Despite the pandemic dramatically changing the way that staff work and interact, people are still at the center of all business, and they need enhanced digitized processes to function in today’s workplace.
  • Location independence: The pandemic has shifted where employees, customers, suppliers and organizational ecosystems physically exist. Location independence requires a technology shift to support this new version of business working from any location from any device, yet at the same time, everyone is still able to work collaboratively.
  • Resilient delivery: Whether a pandemic, recession or any high swing shifts, volatility exists in the world.

As the months pass, and as I work alongside my customers to solve their latest business challenges, these three drivers resonate with me more and more.

People Centricity – First, let’s look at people centricity and where VOSS can bring value by supporting staff to be able to work effectively and efficiently in this new “remote work world”. Our technology stack enables the modern day digital workplace. Through high levels of automation, built on a highly flexible framework, we empower our customers to deliver and manage all related UC and collaboration services to enable their staff to function effectively. Access to these tools needs to be as easy and intuitive as possible, and staff now expect a consistent positive experience, in order to stay motivated and productive. This is key in retaining employees.

Location Independence – The general trend is that we will not return to an always in the office work model – hybrid work structures have replaced the business model where team leaders needed their staff to be present at the office all the time. Today’s digital workplace frees staff to work from any location, accessing the same set of UC & collaboration tools no matter where they connect. At the heart of a successful digital workplace management strategy are tools that empower organizations to measure staff productivity, track service adoption and in the process understand staff behaviors, and access related reports to better understand organizational trends.

Resilient Delivery – In the Gartner report, they use the phrase “Intelligent composable business” to explain how organizations should be created from interchangeable building blocks. This flexibility in design should extend across the modern day digital workplace – the more agile your UC & collaboration management framework is, the easier it will be to adapt to changes in working practices, and new problems as they arise.

But perhaps the most interesting to me is Gartner’s take on hyper automation, which they describe as the way in which businesses automate as many processes as possible using tools like AI, machine learning, event-driven software, robotic process automation, and other types of decision process and task automation tools. This is absolutely VOSS’ sweetspot.

Intelligent automation is at the heart of everything we do. The VOSS product suite enables our customers to operationally manage and gain insight into their collaboration platform and implement zero-touch workflows that automate up to 90% of their day-to-day MACDs. I’m proud of the fact that no other vendor offers the breadth and depth of digital workplace automation management that VOSS provides, spanning multiple services and vendors.

I’d welcome your thoughts on these trends and whether Gartner’s predictions are resonating with your business. Please get in touch.