Resilient Delivery – In the Gartner report, they use the phrase “Intelligent composable business” to explain how organizations should be created from interchangeable building blocks. This flexibility in design should extend across the modern day digital workplace – the more agile your UC & collaboration management framework is, the easier it will be to adapt to changes in working practices, and new problems as they arise.
But perhaps the most interesting to me is Gartner’s take on hyper automation, which they describe as the way in which businesses automate as many processes as possible using tools like AI, machine learning, event-driven software, robotic process automation, and other types of decision process and task automation tools. This is absolutely VOSS’ sweetspot.
Intelligent automation is at the heart of everything we do. The VOSS product suite enables our customers to operationally manage and gain insight into their collaboration platform and implement zero-touch workflows that automate up to 90% of their day-to-day MACDs. I’m proud of the fact that no other vendor offers the breadth and depth of digital workplace automation management that VOSS provides, spanning multiple services and vendors.
I’d welcome your thoughts on these trends and whether Gartner’s predictions are resonating with your business. Please get in touch.