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The Digital Workplace – The New Term for Unified Communications

October 1, 2021

VOSS Staff

VOSS has come a long way since our inception in 2003, when we launched our technology to the OSS (operational support systems) market. Over the last 18 years, we have seen this market evolve through the VoIP era, and into the unified communications and collaboration era.

By 2019, VOSS was seen as an industry leader, serving large enterprises, service providers, systems integrators, and UCaaS providers, and offering award-winning automation management for unified communications platforms.

Over the course of the next 18 to 24 months, change was seismic. As a result of the pandemic, working environment and working behaviors have changed so much that they are unrecognizable to two years ago. Take Microsoft Teams, as an example: Only 13 million daily users in 2019, up to 145 million daily users in 2021.

(Source: Tom Talks)

Zoom has a similar story to tell. Daily Zoom users rose from 10 million in 2019 to over 300 million in 2020.

(Source: Finances Online)

During the pandemic, this dynamic digital business transformation – enabling employees to adopt remote working and equipping them with the necessary collaboration tools to do their job from any location – swept across the enterprise and service provider landscape. The rate at which we all adopted new cloud-based collaboration tools was unprecedented. As a result, you can guarantee that every organization across the globe is currently in a digital business transformation process – either evaluating, adopting, deploying, integrating, or replacing some form of cloud-based collaboration tool to improve the employee experience.

What is a digital business transformation?

The term encapsulates the way that organizations are introducing automation and digital technology – such as cloud collaboration tools, productivity tools, and UC tools – into all areas of their business to revolutionize the way they operate and deliver value to customers.

What is the digital workplace?

The digital workplace is the next generation of unified communications. For the digital workplace to be successfully adopted, organizations need to align technology, employees, and business processes to improve operational efficiency and meet strategic goals.

The digital workplace is the virtual equal of the physical office space and includes employee devices, apps, tools, software, and platforms. A digital workplace means ensuring that remote staff have access to all of the collaboration and communications tools that they need, to carry out their jobs efficiently and effectively from any remote location. It involves multiple applications from multiple vendors, multiple interfaces, and multiple management methodologies and tools (i.e. vendor-specific and interface specific).

Many vendors offer digital workplace services and solutions. Digital workplace technology and solutions come in many guises, offering a plethora of productivity and employee experience gains. The challenge comes in meshing these into a successful, agile, and easy to manage digital workplace solution, and managing and maintaining this complex suite of multi-vendor collaboration tools to ensure service quality to end users.

How does digital workplace management fit in?

Digital workplace management is the next generation of UC management (also known as UC operations management and UC performance management).

VOSS is the award-winning provider of digital workplace management technology, providing a central point of control over the whole collaboration environment, to make it faster (i.e. often by an order of magnitude), easier (i.e. lower-cost, non-technical administrators can perform simple and medium tasks), and more repeatable (i.e. far less risk of human errors) to execute any given task, respond to any given problem, or scale to support new services or higher headcount.

With VOSS, your digital workplace can be fully flexible, agile, and customizable with a centralized management view across the entire organization.

We’d love to hear from you about your transformation journey towards the digital workplace. Please get in touch with your experiences.