Home » Infographic – The Business Case for Unifying UC and Network Management

Infographic – The Business Case for Unifying UC and Network Management

March 1, 2022

Earlier this year, industry analyst, Metrigy, shared an industry report giving the business case for unifying unified communications (UC) and network management.

The report has now been put into an easy to read infographic, to highlight some of the key findings.

1. Vendor comparison

Metrigy explains that while a number of vendors offer UC performance management platforms, only few offer integrated UC, with historical and automated network management and the ability to leverage AIOps to automate network provisioning and response to issues as they occur.

As such, Metrigy created the helpful table below to give a high-level overview of the capabilities provided by leading providers in the UC performance management space. VOSS is the only provider to offer integrated historical network insights with automated UC and network management:

2. Hybrid Working

In the report, Metrigy found that employees are more distributed than ever, requiring high quality access to voice and video applications to do their work:

  • 21% employees are full-time in the office
  • 15% are full-time at home
  • 63% vary work location or work in the field
  • 92% us integrated audio and video meeting applications
  • 85% rate video as an important or critical business technology

3. Network Challenges

Metrigy highlights that 48% of the companies interviewed cite network issues as a working-from-home challenge:

4. Supporting remote workers links to a high return on investment

In the report, Metrigy defines “successful companies” as those with above average ROI for their collaboration investment. Interestingly, 48% of successful companies offer their remote workers management of video quality, compared with 30% of non-successful companies. Furthermore, 32% of successful companies provide voice quality management to remote workers, compared to only 21% of non-successful companies:

5. Characteristics of a Successful Company

What makes a successful company?

According to Metrigy, 72% have integrated UC performance and administrative tools with IT service management (ITSM) platforms. 42% show a reduction in MTTR (mean time to repair) by deploying performance management speciality tools.

So, what should you look for in a UC and network management solution?

  • Support for current and planning collaboration applications
  • Integration with network infrastructure
  • End-to-end performance visibility across network and applications
  • Ability to leverage automation and AI to improve incident response

Conclusion: Select the right platform for your business

  • Enterprises should look for solutions that integrate with their current set of collaboration and communications applications, and that can interface with their current network environment
  • Service Providers including Managed Service Providers should look to leverage integrated solutions to improve delivery of customer-facing application services. They should look for tools that integrate with operational support systems (OSSes), including provisioning, billing, and self-service

See the full infographic here:

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