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Real Life Examples: Migrating Your Enterprise Voice System to Microsoft Teams

February 22, 2022

Tim Jalland, Solution Manager, VOSS Solutions

I’d like to follow up on our announcement last week and my subsequent blog post regarding the offer from VOSS to “Give Microsoft Teams a Voice” and give some real life examples of how organizations are working with VOSS to migrate their enterprise voice system to Microsoft Teams. VOSS empowers companies to seamlessly integrate their enterprise voice into Microsoft Teams Phone System for a unified digital workplace experience.

We are actively engaged with a number of organizations, helping them with sizable Teams migration projects. I thought it would be useful to highlight a couple of these use cases, to help other organizations understand the challenges we help to solve.

Real Life Example: Use Case 1 – International Finance Organization

  • Project size: 55,000 employees
  • Voice estate: Migrating from a mixed voice estate of on-premise systems – Microsoft Skype for Business, Cisco, Avaya, to Microsoft Teams Voice

The Challenge 

The company wanted to consolidate 55,000 users that were using mixed voice technologies, on different platforms in different regions. They put in place a 2-year plan to manually migrate the voice platform to harness the value of Microsoft Teams voice alongside the collaboration and productivity tools already in use. 

The Solution

Selecting the “Give Teams a Voice” package from VOSS, the company was able to use automation to accelerate the migration project and reduce errors during the process.  This ensured an efficient project and good take-up of the new Microsoft Teams Voice service whilst realizing cost benefits from the early decommissioning of the legacy systems.

The Business Value 

  • The use of automation to remove errors and introduce repeatable processes – the total project time was cut but 50%
  • Flexibility to identify groups of users – for example managers and assistants and users in a calling group – and migrate these together and ensure the group wasn’t broken
  • Regular reporting and tracking of the migration project to report on progress to senior management and plan future migration batches
  • Rapid rollout of Microsoft Teams Voice with a much faster time to benefits

Real Life Example: Use Case 2 – North American Manufacturer

  • Project size: 4,000 employees
  • Voice estate: Migrating 100+ independent franchises and head office onto single shared Microsoft Teams voice platform 

The Challenge

The company approached VOSS with the challenge of migrating telephony services for 100+ franchises, each with their own Microsoft Tenant but sharing a common Cisco voice platform. Post migration, the manufacturer also wished to harness automation for ongoing management for moves, adds and changes. They had an aggressive deadline to migrate before the annual support on the Cisco platform became due.

The Solution

The VOSS “Give Teams a Voice” package introduced automation to standardize and speed up the process of migrating all sites onto Microsoft Teams Voice. The solution from VOSS ensured the company could complete the project in under 3 months, with the complexity of multiple Microsoft Tenants.

The Business Value

  • Rapid and efficient process to hit deadline and achieve speed to value
  • Highly automated to manage multiple site migrations in a repeatable manner
  • Single portal to manage migration across multiple Microsoft tenants
  • Project cost: 1/3 of anticipated budget
  • On going cost savings as a result of decommissioning multiple old platforms and consolidating on Microsoft Teams
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We are here to help

VOSS is currently working with many other organizations, each with a common goal: to migrate their voice platform to Teams, but each with their own unique set of requirements. VOSS is here to help you, no matter how challenging or complex your voice and UC environment.

If you would like to discuss VOSS for Microsoft or your Microsoft Teams environment with VOSS, please contact us.

 

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