UC Automation Management and the Digital Workplace
March 2, 2023
VOSS Staff
In a recent report from Metrigy focusing on UC Automation Management and the Digital Workplace, the industry analyst explains that “administration management is critical for supporting hybrid work, cloud migration, and multi-vendor environments.” The report states that in the evolving workplace, “IT leaders must take a proactive approach toward ensuring consistent provisioning and management, and they must empower end-users to self-manage their environments as much as possible.”
This is such an exciting time for the business world. Working practices are evolving at pace. New technologies are springing up to cater for brand new business challenges and IT teams are scrambling to keep up.
VOSS specializes in the UC automation management and UC performance management technology, that helps create and deploy a successful digital workplace strategy, and is in a unique position to help. In this latest blog post, we shine a light on some of Metrigy’s latest findings for the UC and collaboration market.
Digital Workplace: The New Normal
75% of those surveyed have a workforce that now – in some capacity – works remotely. As a result, a hybrid working model has become the new normal. To support their increasingly agile working model, organizations are investing in new UC and collaboration tools to both ensure employee productivity and maintain a positive end user experience. This isn’t just for knowledge workers. Metrigy reports that only 17.2% of businesses are planning on bringing their contact center agents back in house. That means that 82.8% of contact center agents will continue to work remotely, requiring a seamless UC and telephony experience.
The key to success here is automation. Consider how powerful automated onboarding and offboarding provisioning would be for new users, devices, and services. Being able to get a new remote-based employee up and running, with all relevant UC services, at the touch of a button, would save an impressive amount of time and effort. For organizations that are a step ahead and have a fully integrated UC automation management platform that overarches their digital workplace, this is a reality. For many others, it’s an urgent consideration for 2023.
Multi-Device Complexity
With staff distributed across multiple locations, teams are increasingly reliant on video and multiple chat and conferencing tools to communicate effectively. No two departments work in the same way, and so collaboration tools will differ from team to team.This can lead to an administrative nightmare for IT. The need for consistent policies, license management, and security, to understand service delivery, adoption rates, consumption, performance, productivity, and license usage. This simply cannot be done without UC automation and performance management technology.
The Rise of the Cloud
According to Metrigy, hybrid working has accelerated the shift to cloud communications. Not just for UC and collaboration tools, but for telephony as well. Metrigy cites that more than 45% of organizations surveyed now use UCaaS for their telephony, with only 29% of telephony platforms remaining on-premise. What is clear is that digital transformation is at play. With collaboration tools largely cloud-based, with telephony platforms in transition to the cloud, and with multiple vendor technologies to manage simultaneously, organizations need automation management tools to help easily manage this transition, in a seamless and controlled way.
Bring your own carrier (BYOC) is another important trend to factor in, as organizations choose to maintain control over dial plans with a custom solution, such as Microsoft Direct Routing. While this is a cost effective strategy for many organizations, it does require management, and UC automation management will absorb this extra layer of complexity easily, into a single administrative pane.
Automation Management to the Rescue
UC automation management, coupled with the power of UC performance management, is proven to simplify the administration of your ever-changing digital workplace. In fact, Metrigy has found that UC automation management tools reduce provisioning time by 33.2%.
As a final thought, Metrigy suggests the following three best practices:
- Evaluate administration management platforms for their ability to reduce provisioning time, improve service and support, and maximize IT resource utilization
- Look for platforms that support a multi-vendor environment as well as seamless migration, enabling benefit in both the short and long term
- Consider additional benefits that come from IT service management integration, flexible deployment models, and distributed management
To find out more about digital workplace management, we have a free eBook just for you. Or, if you would like to discuss your UC automation management and UC performance management requirements, please get in touch.
