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UC Today – February 22, 2022

Hyper-Automation: How to Fast Track MS Teams Enterprise Telephony

Digital workplace software experts VOSS on the power of its new ‘Give Microsoft Teams a Voice’ game-changer

Fact: a relatively small percentage of something very large adds up to a seriously big number.

When that number is expressed in cold hard cash, it is a truism that resonates.

In an enterprise IT context, it means that any’ per-seat saving on costs for large scale, multi-site, multi-national organisations of several thousand employees can significantly boost the bottom line.

Innovative enterprises look hard for those kinds of savings.

And when they are found to come with the added benefit of improving the digital workplace environment and user experience, they rightly raise eyebrows.

Having helped hundreds of thousands of organisations around the world somehow stay productive throughout the lockdowns of the last two years, Microsoft Teams is a case in point.

But many enterprises are now taking the next step by adding enterprise voice functionality – seamlessly integrating their traditional telephony into the unified brilliance of the Microsoft stack.

However, change on that kind of grand scale is challenging.

Sure, there are some ad hoc tools out there to help a little.

Indeed, Microsoft’s in-built PowerShell technology can open a few of the required doors.

But the most innovative enterprises of all are not risking a piece-meal approach to such a potentially game-changing strategic shift.

Instead, they are looking to the channel where, as is so often the case, success comes in the form of an expert partner that has done it before.

“There is no doubt that Microsoft Teams has been one of the stand-out stories of the last two years, but organisations now have the appetite to take the platform further by adding enterprise voice telephony,” says Tim Jalland, Microsoft Solution Manager at global digital workplace management software provider VOSS, whose new ‘Give Microsoft Teams A Voice’ automated migration software does all of the heavy lifting on that journey.

“It is possible for enterprises to bring all of their communication channels together onto the MS Teams platform and therefore have no requirement for separate telephony systems.

“That’s internal and external emailing, messaging, and voice calling all accessible from one single interface via any connected device anywhere, anytime.

“It is a strategy now proven to improve productivity and efficiency and which is aligned to the world’s inexorable move to the cloud.

“It also enables enterprises to consolidate their legacy hardware and licensing whilst simultaneously supporting new hybrid ways of working that everyone acknowledges are here to stay.”

But, crucially, it’s not just the day-to-day deliverable outputs of voice-enabled MS Teams that possess the power to transform.

In a corporate environment, it is the automation of that integration and migration which can add the most value.

Take, for example, the large European finance organisation that approached VOSS with a project affecting 55,000 Microsoft users globally. They had a multi-year plan to manually migrate users from disparate voice platforms to the Microsoft Teams phone system, to harness the value that an integrated Microsoft solution – including voice – would offer. VOSS automated the migration process, cutting the transformation timescale to 6 months and reducing the budget by 50%.

Or there’s the US manufacturer that wanted to migrate 100+ franchises, each with their own voice platform, onto a single instance of Microsoft Teams on a very tight timeframe. VOSS automated and standardised the process in under 3 months.

“More and more companies are looking to bring their enterprise voice strategy under the Microsoft umbrella, for a seamless single-vendor experience,” says Jalland. “We simplify that journey”

The VOSS package is a three-phase, cloud-delivered service which comprises stages for Discovery; Mapping and Transformation; and Automation Management.

It begins with a deep data discovery on the existing telephony system, highlighting the current voice inventory and set-up, and identifying potential issues, dependencies, and considerations.

The popular Cisco, Avaya and Skype platforms are supported along with other legacy PBX systems, and everything is kept securely in a SQL database so the process can operate at scale.

Next, it deploys advanced business logic, transformation rules and filters; and ‘batch loading’ to automate and streamline the migration process, taking the existing voice service and enabling it in Microsoft Teams.

It’s a fast and error-free approach to moving a live service, with disruptions kept to an absolute minimum.

Finally, it provides an ongoing review of user configuration on Microsoft Teams, including day-to-day service management, via a dedicated and intuitive portal, establishing an in-house Microsoft Team expert and making it easy to take on the management of the service post-migration.

The speed of delivery – on average 90 days, versus up to a year in the hands of some competitors – provides VOSS customers with a much faster time to benefits and improved user adoption.

Inherent automation eradicates errors and duplication; improved efficiency reduces demand on internal resources; and there is limitless flexibility to accommodate a range of use-case scenarios.

“We are hugely excited by the opportunities that exist for large enterprises to take their Microsoft Teams capabilities to the next level,” says Jalland.

“We are acutely aware of just how transformational those opportunities are because we are seeing them in action.

“Now is the time to make your voice heard.”

To learn more about how VOSS can help your and your customers’ businesses adapt and thrive, click here.

 

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