VOSS Provides Advanced UC Management to Support du’s Next Generation IP Telephony Network
VOSS has been providing UC management to du since 2005Tags: Service provider
Tuesday, December 3, 2013 – Richardson, TX: Today, VOSS Solutions announced that its UC management technology has played an instrumental role in the launch of du’s next generation managed IP telephony service.
du announced the UAE’s first high definition video calling, single number reach and digital assistant for businesses on September 16, 2013, stating that "with more than 25,000 business customers, du’s managed telephony solution is stronger than ever before, backed by more than a decade of expertise and evolution."
VOSS has been providing UC management to du since 2005, embedded within the Cisco Hosted UC Solution (HUCS). VOSS provides du with an integrated multi-tenant dial plan, and the solution is specifically designed for large, multi-cluster managed service providers. When du chose to enhance its IPT environment with business hosted voice services, the service provider naturally selected the VOSS UC management technology to support the evolution.
The new value added services, which include HD video calling, auto attendant IVR, and single number reach (SNR), will greatly improve du customers' business communications, and give du further competitive advantage as the leading managed service provider in the UAE.
The VOSS UC management platform brings advanced automation and multiple levels of hierarchical administration to du; a crucial factor in the successful adoption of these new services. For example, SNR profiles can now be edited, added, deleted or disabled, in real-time.
Fahad Al Hassawi, Chief Commercial Officer at du, said; "Our managed telephony solution provides more than 25,000 customers with cutting-edge services to boost their business connectivity. These solutions have been augmented by VOSS's technology for close to a decade now, and so it was a natural choice to return to VOSS for the latest UC management technology, to support our IPT environment’s evolution. This will prove highly beneficial for our enterprise customers, who will experience even higher quality from our high-end service."
Stefan Peters, Commercial Director at VOSS Solutions, added; "This project is exactly what VOSS provisioning is all about. Our UC management platform gives du centralized control over their entire IPT architecture and their 25,000+ customers, enabling them to roll out new services quickly and cost effectively. From the end customer perspective, VOSS offers multiple levels of administration allowing du to delegate more basic MACD administration, and empowering customers to change their UC settings in real-time. With the consumerization of IT, companies now expect to have a nimble communications architecture, and VOSS helps you do just that."
We opened for business in 2006. We offer mobile and fixed telephony, broadband connectivity and IPTV services to individuals, homes and businesses. We also provide carrier services for businesses and satellite up/downlink services for TV broadcasters. As a rapidly-growing enterprise, we have a team of experts working to enhance and expand our bouquet of service offerings. Our people come from over 60 countries - we mirror the rich cultural diversity of our nation, while being able to serve our customers in a variety of languages. Over 50% of our senior management team and customer-facing employees are UAE nationals, and we remain committed to providing fulfilling opportunities for quality talent in a cosmopolitan working environment.
By the end of Q3 2013, more than 6.8 million people and over 50,000 businesses have chosen to use our services. In a survey conducted by ARC Chart, we were named the Best Mobile Broadband Network 2012 in the Middle East and Africa region. We also ranked first in MENA’s Standard & Poor/Hawkamah Environmental, Social and Corporate Governance Index in 2011.
du is 39.5 percent owned by Emirates Investment Authority, 20.081 percent by Mubadala Development Company PJSC, 19.5 percent by Emirates Communications and Technology LLC and the remaining stake by public shareholders. du is listed on the Dubai Financial Market (DFM) and trades under the name ‘du’.
VOSS provides a management platform specifically designed for unified communications (UC) services and applications. The product suite, VOSS-4-UC, is a complete tool-set that transforms the way that communications architectures are designed, deployed and operated, in the public / private cloud.
VOSS enables its service provider and large enterprise customers to activate and manage UC services in real-time, through secure role-based portals. In this way, VOSS empowers organizations to profit from UC, by introducing advanced automation across the lifecycle of UC.
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