VOSS Solutions

Bucher + Suter Transitions from CUCDM to VOSS-4-UC to Optimize its Dynamic and Agile Cloud Communications Platform

Tags: CUCDM, VOSS-4-UC, H.O.M.E. Permalink

Tuesday October 2, 2018 – Reading UK - Today, VOSS Solutions announced that Bucher + Suter has followed the VOSS H.O.M.E program to replace Cisco Unified Communications Domain Manager (CUCDM) with VOSS-4-UC. By creating a direct relationship with VOSS, Bucher + Suter will be able to operate a much more agile cloud communications platform, allowing the company to quickly respond to changes in market conditions.

Bucher +Suter AG (b+s) is a global provider of contact center and unified communications (UC) solutions and services, helping contact centers achieve their business goals across a wide range of industries. With corporate offices located in Switzerland, Germany and the USA, b+s is a value-added reseller and systems integrator for Cisco contact centers and collaboration solutions.

b+s first deployed HCS in 2016, offering Cisco collaboration applications to large enterprises from a cloud-based platform in a subscriber-based "as a service" model. b+s took the decision to deploy Shared Architecture from Cisco (Cisco HCS-SA), to enable the company to create a new UCaaS model for its reseller network, to target small and medium sized customers at a more affordable price. HCS-SA is innovative in that it shares a UC cluster with multiple tenants and allows end user onboarding to be automated, both of which lead to impressive operational savings. HCS-SA is designed to serve customers with less than 100 users, however nothing prevents it from serving larger customers as well.

b+s chose to transition the management of its entire cloud communications environment to VOSS-4-UC as it offers the quickest and most cost-effective way for b+s to onboard, provision and manage new customers, and it provides the b+s reseller network with cost-effective and easy-to-consume cloud communications solutions for customers of all sizes.

A key factor in choosing VOSS-4-UC was the VOSS Business Admin Portal, which is an easy-to-use interface that enables delegated administration and end user self-service, and provides much easier MACD administration. This empowers b+s to manage its cloud communications platform centrally, while offering decentralized, role-based access control to end customers, and to resellers and their end customers.

During the transition, VOSS automated the process of user provisioning for b+s, by synchronizing users and their UC services with data provided by the LDAP server. This meant that services such as Auto Move, Quick Add Subscriber, and entitlement profiles could be linked together to create zero-touch provisioning.

Stefan Peters, Director at VOSS Solutions, commented; "VOSS-4-UC gives Bucher + Suter a single pane of glass interface to support both shared architecture and dedicated customers on its multi-tenant, cloud communications platform. The team at VOSS and b+s has worked well together to build a management platform that suits b+s exact requirements, providing them with a highly competitive and agile cloud communications platform."

"We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform", explained Ralph Müller, Sales & Business Development Cloud at b+s. "Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages."


About VOSS Solutions
VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC, which has been ranked by Nemertes as the world #1 UC operations management platform, can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly-sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services.

VOSS is head-quartered in Richardson, Texas, with offices in Reading, UK, and Cape Town, South Africa. VOSS is funded by Intel Capital, Eden Ventures, Vodafone Ventures, and XAnge Private Equity. The VOSS technology has been deployed by over 130 cloud service providers and prominent enterprise organizations across the world.

About Bucher + Suter
Bucher + Suter offers solutions to a range of business needs: cloud services providing businesses flexibility and agility, project business to ensure on-the-ground solutions are implemented the right way, and a suite of powerful contact center & collaboration software designed to leverage world-class Cisco technology. The company’s goal is to connect their customers and partners with the very best Swiss-engineered business solutions. https://www.bucher-suter.com/