January 31, 2022

Richardson, TX – Today, VOSS Solutions, the leading provider of digital workplace management technology, announced that the company has earned the Metrigy MetriStar Top Provider Award for Contact Center Platform Management tools.

According to Metrigy, the value of the MetriStar Award is based on a blend of VOSS’ customer ratings and quantitative metrics correlating the use of VOSS’ products and services with measurable business success.

As a Top Provider, Metrigy recognizes VOSS for enabling its customers to achieve high business success and favorable customer sentiment ratings.

Metrigy’s Contact Center Platform Management Tools category includes providers that specialize in managing the performance and / or administration of contact center platforms. VOSS is one of the few vendors that offers both UC performance management and UC operations management, from a highly intuitive single point of control.

In recent times, the working environment for contact center employees has changed immeasurably. VOSS Contact Center Management gives organizations administrative efficiency and flexibility, from a central point of control. In addition, VOSS delivers insight into cloud-based and on-premises contact center software solutions, replacing what historically was a fragmented blend of manual effort, disparate management applications, and spreadsheets.

VOSS Contact Center Management provides:

• Dynamic and flexible solution – Quickly add / remove / reallocate agents to suit seasonal or event demand, includes bulk admin, and give rapid access to the relevant services, skills groups, and features
• Improved customer experience – Unlock dynamic end user self-service, through a highly intuitive portal
• Non-technical management interface – Manage service changes in a fast, accurate, and repeatable way
• Increased accuracy – Removal of manual and multiple data entry points in different management applications
• Reduced revenue leakage – When integrated into billing systems, all customers, consumed services, and changes are correctly charged for, as they are provisioned

To find out more about VOSS solutions for the contact center, please email [email protected].