Digital Workplace Management for Banking and Financial Services
- Introduce digital workplace management automation and agility
- Simplify the management of your multi-vendor UC estate
Agile digital workplace technology for banking and financial services
Digital business transformation is affecting all types of global enterprises including the finance industry. There has never been more pressure on a bank’s or financial institutions IT team to deliver an agile UC and collaboration infrastructure that can meet tough demands:
- Changes to the way employees work and their geographical locations. This requires support for remote and hybrid working environments with expectations for effective communication solutions.
- Fluctuating demands on the call center need to be managed, to enable the organization to scale teams as needed with ease.
- New best-of-breed technologies that speed and improve collaboration must be seamlessly integrated into existing business processes to assist in multiple areas of the business.
- Customer experience must be addressed, to meet the evolving needs of end users that expect real-time changes to services, and immediate problem resolution.
The VOSS Advantage for Financial Services
The Agility Requirement
The adoption of cloud-based unified communications (UC) solutions and digital transformation has been rapid. The rules and regulations defined by authorities are ever-increasing, and the ability to be agile but risk free is required. VOSS is underpinned by a highly flexible architecture that empowers you to respond to any change in the market or on your UC platform quickly and easily, with zero impact to end user experience.
Manage Multi-Vendor Technology
Having chosen your vendors, VOSS Automate can overarch all of your collaboration platforms and integrate the administration of other business systems into a single point of control. If you want to take advantage of another platform, VOSS can migrate users and set up their devices and services accurately and quickly. VOSS removes complexity, giving a single interface to manage your entire UC estate from a central point of control.
Compliance Waits for No One
VOSS Insights works quietly in the background of your UC stack, keeping a constant eye on all patch levels and server information. When an upgrade or change is required in your UC environment, VOSS automatically triggers the necessary workflow. This allows the company to take remedial action in order to stay compliant and reduces risk. This is all part of a consolidated data acquisition, processing, and reporting capability.
Improve Experience
With real-time actionable intelligence into employee productivity and experience of your collaboration platforms, VOSS Insights enables you to solve problems before they impact your people, business performance, and in turn your valued customers.
Automation the Easy Way
VOSS brings high levels of automation provisioning – including zero-touch workflows and business processes – to make day-to-day UC management and the onboarding and offboarding of users, services and devices cost effective, repeatable, and error free.
Read our latest ebook written especially for financial services
Customer success stories
VOSS Solutions
VOSS Automate
Digital orchestration platform
VOSS Automate is the world’s most advanced digital orchestration platform, deployed by service providers and enterprise organizations in the retail, manufacturing, finance, government, and health arenas, to manage their digital workplace. Our award-winning technology comprises an extensive array of automation management capabilities and pre-integration with other business applications, enabling you to create customized workflows that significantly lower your operating costs and meet your business needs now and as they evolve in the future.
VOSS Insights
Assurance and analytics
VOSS Insights gives you access to actionable intelligence about your digital workplace strategy, enabling you to visualize and actively manage the performance and quality of your collaboration tools, across the lifecycle. We help you to optimize your business and operational performance while increasing user adoption, saving time and money. Integrating seamlessly with your business applications, VOSS Insights empowers you to resolve problems faster, make better, more informed decisions, and improve service delivery through automation.
VOSS Migrate
Discovery, migrations and transitions
VOSS Migrate is a highly sophisticated, big data transformation suite that has been designed to carry out communications platform audits and digital workplace migration projects. We use a revolutionary methodology to discover, extract, transform, validate, and load large volumes of data to automate a collaboration migration, enabling you to avoid lengthy, high-budget, high-risk, manual migrations. We put you in control of your transition, empowering you to optimize functionality and processes during the migration, to ensure a seamless roll-out and rapid adoption.
Reap the rewards
Full control
Highly automated implementation of your digital workplace strategy, giving you full control of the process
Peace of mind
Seamless integration into other business systems, for a holistic view and deep understanding of your platform and its performance
Efficiency
Automated management to introduce zero-touch processes, fuel adoption and satisfaction, and make cost and operational efficiencies
Additional articles of interest
Read our blog post
How to deliver and manage a simple, fully integrated UC solution with Microsoft Teams Phone.
Read our blog post
The key to solving the issue around compliance is to implement a management solution that spans the organizational structure, providing the ability to manage all compliance requirements
Award winner
VOSS beats competition to be crowned the winner of Best Service Management Platform at the UC Awards 2022.
