VOSS Contact Center Management
In the last two years, the working environment for contact center employees has changed immeasurably
VOSS Contact Center Management gives you administrative efficiency, a central point of control, and insight into cloud-delivered and on-premises contact center software solutions, replacing what historically was a fragmented blend of manual effort, disparate management applications, and spreadsheets.
BLOG: VOSS Introduces Simplified Cisco Contact Center Express Management
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VOSS Contact Center Management offers a range of management capabilities including:
Coordinated, configurable management alongside other UC offerings
Quality and performance metrics, and reporting
Control of service profiles, and accurate tracking and billing of agents
VOSS Contact Center Management provides:
Dynamic and flexible solution
Quickly add / remove / reallocate agents to suit seasonal or event demand, includes bulk admin, and give rapid access to the relevant services, skills groups, and features
Improved customer experience
Unlock dynamic end user self-service, through a highly intuitive portal
Non-technical management interface
Manage service changes in a fast, accurate, and repeatable way
Removal of manual and multiple data entry points in different management applications
Reduced revenue leakage
When integrated into billing systems, all customers, consumed services, and changes are correctly charged for, as they are provisioned
Manage your contact center software solutions alongside other UC and business services, with a common toolset
Access to benefits
Access the same benefits that are in VOSS Automate (RBAC, multi-tenancy, devolved administration, transaction audit, integration, etc.)
Save time and money in providing a single pane of glass management approach to UC and Contact Center management. The amount of administration that goes into operating a UC and contact center environment is huge. For providers, this grows exponentially as the number of clients on the platform increases. With VOSS, the pain is eliminated, as multiple customers can be served from a single platform.
For end customers
Run a dynamic workforce, ensuring a positive employee experience, and responding to change quickly and easily.
Contact Centers Success podcasts
In this series of podcasts, we explore some key themes for contact center success.
Part 1: Six ways to improve your customers’ experience
What is CX? How would you know how a customer truly feels about their experience? Do you really know your audience?
Part 2: How to ensure agent success and put a smile on their faces
Every contact center is unique and customized to meet the requirements of its business. How do you ensure the success of your frontline workers, the most important asset of every contact center ?
Part 3: Calling all Chief Customer Officers – How to be a hero
How to strive and manage a distributed workforce whilst ensuring multiple technologies meet their staffs complex needs whilst managing costs and find the balance between using legacy assets and adopting new cloud technologies.