With highly customizable role-based access control VOSS Admin Portal enables you to map your organizational structure to your collaboration platform, no matter how complex: from low-skilled business admins, through various helpdesk tiers, through advanced technical experts. The configuration and role-based user access controls allow for the creation of the appropriate user experience to ensure correct access and ease of use.
Business Admin Portal is an easy-to-use interface that promotes simplicity and usability by addressing the most common use cases and scenarios.
How it works
The consolidated navigation and task-first orientation of the Business Admin Portal interface makes the process of carrying out MACDs very straightforward, and provides the guidance needed to complete the task once there. With Business Admin Portal, non-technical staff are able to carry out a set of MACDs quickly and efficiently.
Business Admin Portal
Business Admin Portal provides the key day-to-day activities typically required to manage users and their services. Its inherent simplicity gives any administrator a single, consistent interface to make immediate changes across multiple systems in a multi-vendor UC network.
Intuitive user interface
The intuitive user interface allows administrators to easily navigate the portal without the need for support and training, improving the success of devolved administration.
The scope of features and tasks supported in the interface will continue to grow, to increase the use case coverage and as new use cases are added to VOSS Automate.
Business Admin Portal reduces the time it takes to complete MACDs and helps to spread the administration tasks across a wider group.
Business Admin Portal’s intuitive interface removes the need for extensive training or the need to learn specific ways a system works to complete a day-to-day task. This leads to the improved end user satisfaction satisfaction and immediacy that devolved administration can deliver.
VOSS Self-service is a fully customizable, intuitive, and secure web-based portal for end user self management.
It empowers end users to manage their own services, features and devices, in real-time, from any smart device, wherever they are located.
How it works
VOSS Self-service enables administrators to decentralize administrative tasks down to the end user. This dashboard capability includes self-service for all voice features, UC services and user devices, where users are able to self-manage their full range of voice, mobility, unified messaging and presence services or devices from a single interface with a familiar look-and-feel. IT administrators are empowered to securely devolve tasks down to the end user level, while retaining central audit and resource control.
VOSS Self-service comprises a number of key features that improve end user satisfaction and meet the needs of operators and enterprises.
Distributed simplicity gives end users a single, consistent interface to make immediate changes across multiple systems in a multi-vendor UC network from any device. The intuitive user interface allows end users to easily navigate the self-service portal without the need for support and training.
Accelerates end user adoption
VOSS Self-service accelerates end user adoption without requiring end users to invest time and effort in training or learning to use a new system.
Optimizing business processes
With VOSS Self-service, organizations can improve end user satisfaction and organizational efficiency by automating access rights, eradicating manual approval processes, and optimizing business processes.
Decrease operating expenditure
Additionally, you can expect to decrease operating expenditure by reducing dependence on a central IT helpdesk, reducing the number of support calls and tickets raised, and reducing costly administrator interventions and overall cost of maintenance.
Full API interface
Everything in VOSS Automate is accessible through the API, ensuring that external business systems can be integrated via a single point, automating business processes such as ticket automation, billing and expense management, and HR. Read more about VOSS integrations.