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VOSS Assurance

Advanced, actionable business collaboration performance intelligence. Combine voice quality and service data with log analytics from any source before customizing alerts, thresholds and events into response procedures tailored to your business and processes, with integration into your ticketing system for end to end automation.

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The challenges we address

VOSS Assurance is extremely useful if you face the following challenges:

Data analysis

Your businesses generates a vast amount of data across multiple systems, but you don’t know how to extract and analyze it

Poor tooling

You’re having issues with collaboration tool performance and user experience due to poor tooling and resource management

Multiple disparate systems

Different vendors and technologies are managed across multiple disparate systems that don’t talk to each other

Reporting issues

You receive alerts but your system doesn’t allow you to drill down to understand where the problem is, or how to respond, or how to fix the issue

How it works

Our powerful correlation engine can extract your data from any source, correlate it and take action on multiple points within the collaboration and application ecosystem. This offers you and your customers to view and analyse overall health, quality and performance. VOSS Assurance incorporates the ability to collect all data within your collaboration environment and index it under a single architecture through a single pane of glass.

Key features

Comprehensive access to device information, from endpoint through to core application

Configured response procedures to address faults automatically

Fully customizable alerts, policies, alarms, reports, and dashboards

Role-based access control configuration

Integration with the VOSS portfolio for rich data context

Probes to ingest any structured or unstructured business data

Voice and video quality from the same customisable interface

Benefits

Customize and configure

Access a single vendor-agnostic pane of glass dashboard that spans all on-premises and cloud collaboration vendors, encompassing voice, network, security, and LAN/WAN. Ensure that time-sensitive and actionable data is all in one place.

Monitor and analyze

Monitor all endpoints, network, and collaboration environments to understand voice quality and performance over time. Analyze vast amounts of business data across multi systems.

Improve and optimize

Scale horizontally and vertically to meet your evolving business needs. Monitor employee and customer experience with greater visibility across your platform. Reduce operational costs by resolving problems faster – or avoid them altogether.

Additional information

VOSS Assurance product brochure

VOSS Insights gives access to actionable intelligence about your collaboration platform, enabling you to visualize and actively manage the performance and quality of your collaboration suite, across its lifecycle. By integrating seamlessly with your business applications, we empower you to resolve problems faster, make better more informed decisions, and improve service delivery through automation.

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VOSS Assurance features

Optimize your business and operational performance while increasing user adoption, saving time and money.

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