VOSS Assurance
Advanced, actionable business collaboration performance intelligence. Combine voice quality and service data with log analytics from any source before customizing alerts, thresholds and events into response procedures tailored to your business and processes, with integration into your ticketing system for end to end automation.
The challenges we address
VOSS Assurance is extremely useful if you face the following challenges:
Data analysis
Your businesses generates a vast amount of data across multiple systems, but you don’t know how to extract and analyze it
Poor tooling
You’re having issues with collaboration tool performance and user experience due to poor tooling and resource management
Multiple disparate systems
Different vendors and technologies are managed across multiple disparate systems that don’t talk to each other
Reporting issues
You receive alerts but your system doesn’t allow you to drill down to understand where the problem is, or how to respond, or how to fix the issue
How it works
Our powerful correlation engine can extract your data from any source, correlate it and take action on multiple points within the collaboration and application ecosystem. This offers you and your customers to view and analyse overall health, quality and performance. VOSS Assurance incorporates the ability to collect all data within your collaboration environment and index it under a single architecture through a single pane of glass.
Key features
Benefits
Customize and configure
Access a single vendor-agnostic pane of glass dashboard that spans all on-premises and cloud collaboration vendors, encompassing voice, network, security, and LAN/WAN. Ensure that time-sensitive and actionable data is all in one place.
Monitor and analyze
Monitor all endpoints, network, and collaboration environments to understand voice quality and performance over time. Analyze vast amounts of business data across multi systems.
Improve and optimize
Scale horizontally and vertically to meet your evolving business needs. Monitor employee and customer experience with greater visibility across your platform. Reduce operational costs by resolving problems faster – or avoid them altogether.
Additional information
VOSS Assurance solution sheet
VOSS Insights gives access to actionable intelligence about your collaboration platform, enabling you to visualize and actively manage the performance and quality of your collaboration suite, across its lifecycle. By integrating seamlessly with your business applications, we empower you to resolve problems faster, make better more informed decisions, and improve service delivery through automation.
