VOSS Solutions

Migrate, manage, monitor, and analyze your multi-vendor UC environment, on-premise or in the cloud, with VOSS

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

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NEW! Learn more about VOSS with our new product demo videos

VOSS-4-UC ServiceNow Integration VOSS-4-UC ServiceNow Integration Contact Center Management Contact Center Management Legacy PBX Migration Legacy PBX Migration VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Cameo Solutions

    "VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier."

    Ryan Burtch, Cameo Solutions

  • FlexITy

    "VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks." Read more

    Mark Hayward, Vice President of Operations and IS Deployment, FlexITy

VOSS Customers

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Latest from VOSS

  • VOSS Press Releases

    VOSS-4-UC Version 19.1.1 Becomes Generally Available

    Richardson, TX - Thursday April 25, 2019 - Today, VOSS Solutions announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in automation extension and dynamic communications workflow automation.

    VOSS-4-UC v19.1.1 underpins VOSS’ focus on delivering additional out-of-the-box automation by adding support for Contact Center and Auto Attendant features, ongoing usability improvements, and support for new versions of UC applications. There have also been advancements made in VOSS-4-UC that give VOSS’ customers the ability to maximize value from their UC solutions and minimize operational costs, while meeting their evolving business needs. The latest product enhancements are driven by VOSS’ close relationships with a large and diverse customer base, and in combination with extensive in-house UC experience and skills.

    Highlights include:

    VOSS-4-UC automation extension - VOSS’ close collaboration with its customers has led to the introduction of automation into many new business and operational processes, to fuel customer efficiency and extend the applications supported with integrated out-of-the-box automation. For example, version 19.1.1 incorporates an extensive set of Contact Center agent and team management capabilities, and fully manages Auto Attendant across the VOSS-4-UC admin portals.

    Integrated service management capabilities stretch to other business aspects of service delivery, such as billing, and role-based access control empowers business stakeholders to respond to change fast. These pre-integrated services harness the agility in VOSS-4-UC to automate tasks in virtually any external system. Key configuration tasks can be provided to business users, to drive behavior that meets specific business needs, including day-to-day tasks such as managing schedules and greetings.

    Support for the latest UC application versions - VOSS-4-UC v19.1.1 supports the latest versions of UC applications, such as updated Microsoft Teams support and support for the latest Cisco 12.5 UC applications, including updated Webex Teams support. With VOSS-4-UC, customers can deliver the latest UC applications and capabilities to their user base quickly and efficiently.

    Improved usability - VOSS has evolved and expanded its Business Admin Portal (BAP) interface to deliver an impressive user experience with an intuitive and easy-to-use interface. This improves efficiency while significantly lowering the barrier to use for many business tasks, especially for devolved administrators. The intuitive nature of BAP, along with the ability to tailor the interface to suit specific needs, greatly reduces training needs and enables a wide range of users to carry out role-based tasks. This empowers many areas of the business, while ensuring operational costs are minimized.

    Bill Dellara, VP Product at VOSS Solutions, commented; “I’m excited about the new features and functionality that we are delivering in Version 19.1.1, and the benefits it will bring to our customers. Our close relationships with our customers, combined with our ability to rapidly deliver the capabilities they need, is really driving our product into a new generation. It’s great to see VOSS-4-UC being used to deliver the agility our customers need to quickly meet the ever-changing needs of their business.”

    For more information about VOSS-4-UC Version 19.1.1, please email info@voss-solutions.com.

     

  • VOSS Blog

    Reducing Operational Costs with VOSS-4-UC and ServiceNow

    Dan Payne, CTO, VOSS Solutions

    As CTO at VOSS Solutions, I get to talk to a lot of our partners and customers about their specific needs and requirements. One common theme that comes up with all of them, is the need to cut down on operational costs. This can of course be accomplished in many different ways, but the one strategy all of them are looking at, is automating and streamlining day-to-day moves, adds, changes and deletes (MACDs) in their UC solution. Whether it’s a service provider managing many small customers or a single, large and global enterprise, day-to-day MACDs can consume valuable resources.

    Looking at a specific example, we recently engaged a large enterprise who has around 130k users globally, who is planning to migrate and onboard another 70k users over the next year. The company currently employs around 25 resources spread across the major geographies, to field roughly 7,000 MACD requests per month. That means on average one of these operations engineers are executing just over 10 MACDs per day. By the time the enterprise has migrated the remaining 70k users, they will need to employ 45 resources to deal with the increased number of MACDs.

    With automation however, it’s possible to execute thousands of MACDs per day and employ a much smaller team that simply maintains the automation and business rules. This team does not need to grow as the size of the enterprise grows.

    This level of automation can easily be achieved with VOSS-4-UC and ServiceNow.

    VOSS-4-UC is VOSS Solutions' UC management and automation platform that is able to perform MACDs across Cisco, Microsoft and BroadSoft systems (both on-prem and cloud).

    ServiceNow is a flexible ITSM platform widely used as both an incident management system and customer portal.

    Many of our partners and customers already use ServiceNow, either as an incident management system or as a customer / end user portal. The problem is that these tickets or order requests are still being picked up and executed by operations or support engineers in the background. By integrating ServiceNow with VOSS-4-UC however, it is possible to automate the execution of these requests, thereby:

    • Reducing the number of engineers required to execute MACDs
    • Reducing human errors made by operations engineers
    • Reducing the turnaround time on ticket requests
    • Improving customer satisfaction and stickiness


    There are two integration options available:

    • Undergo ServiceNow development to integrate with the full featured VOSS-4-UC REST API
    • Leverage the VOSS-4-UC ServiceNow Integration to poll ServiceNow for new tickets, process and resolve them

    The first option is recommended if there is an existing ServiceNow development team in place that can build out the integration and ServiceNow is being used as a customer or end user portal where more complex workflows are being used.

    The second option is optimally effective when ServiceNow is used purely as a ticketing system. The VOSS-4-UC ServiceNow Integration simply polls for new tickets, executes related automation and closes the ticket once completed.

    Here is a video demonstrating the ease and power of such an integration (using the addon module option):


    Find out more:

  • VOSS Blog

    Agility in Practice to Deliver Automation Extension

    Rob Hamlin, Director Solutions Engineering at VOSS
  • VOSS Blog

    Customer Success in the Retail Sector - It’s All In the Listening

    Rob Hamlin, Director Solutions Engineering at VOSS

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion