VOSS Solutions

Migrate, manage, monitor, and analyze your multi-vendor UC environment, on-premise or in the cloud, with VOSS

  • ​About VOSS
    ​​VOSS delivers greater TCO savings than any other BCOM vendor Read more
  • ​Service provider
    ​​Delivering value to 80% of the world’s tier-1 telecoms service providers​Read more
  • ​Enterprise / Government
    ​Applying our management experience to large and medium ​organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Find out more about the VOSS differenceRead more

VOSS Ranked #1 UC Operational Management Vendor

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Independent UC analyst firm, Nemertes Research, confirms that VOSS consistently delivers the lowest total cost of ownership (TCO) for enterprise communications

  • Organizations that choose VOSS spend 19% less on their UC implementation costs, compared to organizations that use competing vendors
  • Organizations that choose VOSS spend 7% less per year on UC operating costs, compared to organizations using competing vendors

 

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NEW! Learn more about VOSS with our new product demo videos

VOSS-4-UC ServiceNow Integration VOSS-4-UC ServiceNow Integration Contact Center Management Contact Center Management Legacy PBX Migration Legacy PBX Migration VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview VOSS-4-UC GUI Overview VOSS-4-UC Modifying a User with Quick Add Subscriber VOSS-4-UC Modifying a User with Quick Add Subscriber

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • Axians

    "As a Systems Integrator, it’s our job to provide high quality and cost-effective leading edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently." Read more

    Tom Greeve, Director at Axians

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Cameo Solutions

    "VOSS is awesome. We use VOSS / CUCDM and it really makes multi-tenant UC easier."

    Ryan Burtch, Cameo Solutions

  • FlexITy

    "VOSS allows us to cost-effectively manage and administer our customers, no matter how complex. By allowing our customers to do their own administration—Moves, Adds and Changes—we free up our voice experts to concentrate on more complex tasks." Read more

    Mark Hayward, Vice President of Operations and IS Deployment, FlexITy

VOSS Customers

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Latest from VOSS

  • VOSS Blog

    Customer Success: Teaming up with VOSS

    Paul Kruger, Product Manager VOSS-4-UC, VOSS

    We live in a time where some of the hottest topics are automation and artificial intelligence, where we increasingly hear the question: “When will human interaction not be THAT important anymore?”

    This month, I had the privilege of spending time in-person with various VOSS customers across the UK and Europe. These meetings and interactions were invaluable as I had the opportunity to sit down and discuss, person-to-person, what is strategically important for our customers; what the overall business challenges are that they are trying to find cost effective solutions to, and then what their direction and roadmap is to achieve this. Our customers have also been open with what their business pipeline looks like.

    During these meetings, it quickly became clear that no product on earth stays relevant. It will need constant evolution to suit the changing needs of a business. It will always need feedback, input and refinement. And, in a complex niche environment such as UC where the landscape is incredibly unpredictable, united customer-vendor collaboration and an agile development process is vital for success. And, if that collaboration is face-to-face, all the better!

    It is refreshing to see that the extensive enhancements in VOSS-4-UC version 19.1.1 - that in most cases are co-developed with our users - are resonating well with our customers’ operational and design admins. During my meetings, many new integration capabilities were demonstrated, and even more pre-existing integration capabilities were explored. In a number of situations, our customers had preconceptions that they were facing challenges that required changes to VOSS-4-UC. But, after some discussion, it would become evident that a solution was available today, within the current product capabilities, proving once again that face-to-face communication and collaboration really can’t be beaten. Other challenges were brainstormed, fleshed out, and fine-tuned on the roadmap, which also led to collaborative, agile development discussions in which VOSS would not just develop a solution in isolation, but with a full lifespan feedback cycle, ensuring that delivery led to success.

    Another major theme during my meetings was our customers’ sales and pre-sales teams’ interest in VOSS’ ability to help them demo their solution to prospective customers. For example, one of our customers needed help demonstrating their solution to a prospect that ran a Cisco-based estate with plans to acquire another company that ran a Microsoft-based estate. Until speaking to VOSS, our customer had not found a solution that offered a fully integrated Cisco/Microsoft solution. In a collaborative demo in which the customer’s solution was driven by the automation and integration capabilities of VOSS, we were able to show the power of the offering to the prospect, which led to a successful acquisition of this new account for our customer. The prospect was impressed with our customer’s unique solution coupled with the fully automated integration that VOSS-4-UC facilitates between Cisco and Microsoft estates. A major selling point was the overall multi-vendor operational ease-of-use that VOSS-4-UC provides.

    In another example, one of our customers wanted to demonstrate how their ticketing solution based on ServiceNow - in conjunction with VOSS-4-UC-automated flow-through provisioning - would decrease an end user’s current operational turnaround time and cost. It was great for VOSS to have the opportunity to support our customers with these demos, and add value to their sales cycles.

    However, my biggest take-away from the many customer meetings is the following: Having a software product that can automate and integrate with practically ANYTHING that has an API (and in most cases - even if it has no API at all!), is half the battle. But building a collaborative relationship between the customer and a VOSS team that wants you to be successful, and wants to understand your challenges and help you win more business, is ultimately what will drive customer success. In my book, , no AI (currently!) exists that can match the 15-year experience and deep industry knowledge that the team at VOSS Solutions offers.

    To collaborate with the team at VOSS to help you win more business, please get in touch: info@voss-solutions.com.

     

  • VOSS Press Releases

    FlexITy Transitions from CUCDM to VOSS-4-UC to Unlock UC Management Benefits

    Cisco Live, San Diego, CA - Today, VOSS Solutions announced that FlexITy has become the latest customer to take VOSS-4-UC, the world’s most advanced UC management platform.

    FlexITy is an award-winning integrator of smart technology and service solutions, built on powerful and digitally advanced secure platforms, and delivered with decades of IoT expertise and services. FlexTEL, part of the FlexITy brand, is a leading managed business communications solution that provides voice, data, converged, and managed services for businesses and enterprises that need a proven, responsive, cost-effective alternative to the phone and cable monopolies.

    FlexITy has been working with VOSS since 2007, when the service provider originally selected the VOSS technology as part of its Cisco HCS platform, in the form of CUCDM. The two companies have worked closely and collaboratively since then.

    In 2019, FlexITy chose to upgrade its UC management platform to VOSS-4-UC, in order to realise many additional benefits that VOSS offers. Key drivers for VOSS-4-UC include:

    • Shared Multi-Tenancy Architecture
      FlexITy wished to deploy a Cisco HCS shared architecture platform in order to create a UCaaS model and offer it to cover small-large enterprises. VOSS-4-UC enables FlexITy to deploy and manage a multi-tenant shared architecture in Cisco HCS, so the provider can create affordable and attractive UCaaS packages for the Canadian market.
    • Northbound Integration
      VOSS-4-UC provides seamless integration into billing, asset management and other northbound service management systems. By choosing VOSS-4-UC, FlexITy has access to a flexible and agile UC management platform that leads to many efficiency improvements, speeds processes, and offers a far simpler end user experience.


    Denis Govedas, Director, Voice Services and Architecture at FlexITy, commented; “We pride our relationship with VOSS as they help us bring strategic offerings to our clients. The flexibility and agility that VOSS-4-UC brings to our Cisco HCS platform, coupled with the responsiveness of the VOSS services team, means that our business is all-encompassing, delivering cutting edge UC solutions to the Canadian market.”

    Rob Moore, VP Global Services at VOSS, added; “Having worked alongside FlexITy for more than a decade, I’m really delighted that we can help them to get the most out of their HCS platform with VOSS-4-UC, to quickly respond to market demand by offering flexible and affordable UC packages that suit the requirements of their customers.”

    To learn more about VOSS-4-UC and FlexITy, please email info@voss-solutions.com.

     

  • VOSS Press Releases

    VOSS Partners with AudioCodes to Unveil Direct Routing Support for Microsoft Teams

    Enables Efficient Management of Multi-Vendor Cisco and Microsoft UC
  • VOSS Press Releases

    Axians Chooses VOSS-4-UC to Manage its Cisco HCS Architecture

    Tuesday April 30, 2019 - Richardson, TX - Today, VOSS Solutions announced that Axians has followed the VOSS H.O.M.E program to transition its UC management from CUCDM to VOSS-4-UC.

    Axians, a VINCI Energies brand, offers its customers in various markets a comprehensive range of ICT solutions and services spanning business applications and data analytics, enterprise networks and digital workspaces, datacenters and cloud services, telecommunications infrastructure and cybersecurity.

    Axians became a Cisco HCS customer in 2015, providing cloud collaboration services to its network of customers. At the time of purchase, Axians’ Cisco HCS platform was managed by Cisco Unified Communications Domain Manager (CUCDM). Over the next 3 years, Axians successfully grew its HCS platform, offering UCaaS to customers across the Netherlands.

    In 2018, when Cisco announced the end of life for CUCDM, Axians took the decision to transition away from CUCDM, with the aim of addressing two critical factors:

    1. Axians wanted to reduce the level of manual administration on its Cisco HCS platform by introducing higher levels of automation
    2. Axians was keen to integrate its Cisco HCS platform into other business systems to offer a richer suite of UC services in a more seamless way

    After evaluating other products on the market, Axians chose to transition from CUCDM to VOSS-4-UC.

    To address Axians’ desire to improve the levels of automation in its HCS platform, VOSS introduced flow-through provisioning which automates the process of user provisioning by synchronizing users and their UC services with data provided by a customer LDAP server. With flow-through provisioning, VOSS can automate many of the manual MACDs that Axians had been carrying out on behalf of its customers, improving time to resolution and increasing customer satisfaction.

    As part of the automation optimization process, VOSS also introduces multiple levels of devolved administration, so that Axians can retain overall control of the platform while decentralizing various levels of administrative power down to the customer and end user level. This enables customers to have more control over their UCaaS platform and has seen an improvement in end user adoption.

    With VOSS-4-UC, Axians now has a single point of integration to interconnect its HCS platform with upstream and downstream IT systems. As a result, Axians is integrating Cisco HCS with ServiceNow, with longer term goals of integrating its contact center and Webex Teams environments as well.

    Tom Greeve, Director at Axians commented; “As a Systems Integrator, it’s our job to provide high quality and cost-effective leading edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently.”

    Stefan Peters, Director at VOSS Solutions, added; “VOSS-4-UC unlocks many new opportunities for Axians to grow its HCS platform, to integrate new systems and to adopt new technologies, and to really embrace the power of automation. We are excited to see Axians customer base grow as a result of this strong foundation that is underpinned by VOSS.”

    To find out more about Axians and VOSS-4-UC, please email info@voss-solutions.com.

    ###

    About Axians
    Axians supports its customers — private-sector companies, public-sector entities, operators and service providers — in their infrastructures and digital solutions development. To this end, Axians offers a comprehensive range of ICT solutions and services spanning business applications and data analytics, enterprise networks and digital workspaces, datacenters and cloud services, telecommunications infrastructure and cybersecurity. Axians’s specialized consulting, design, integration and service teams develop bespoke digital transformation solutions that contribute to successful business outcomes for its customers. Axians is a VINCI Energies brand. https://www.axians.com/en/

    About VOSS Solutions
    VOSS Solutions provides multi-vendor UC management and migration technology to automate and simplify the challenge of operating today's increasingly sophisticated communications environments. VOSS-4-UC, which has been ranked by Nemertes as the world #1 UC operations management platform, can be consumed on premise or in the cloud, and helps customers to design, deploy, operate and optimize the most advanced UC environments. VOSS MiGR8-2-UC is a highly sophisticated product that uses a revolutionary methodology to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services. www.voss-solutions.com

     

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion